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Purchased a GS748TPS switch from netgear. It was broadcasting it's MAC address as 11:22:33:44:55 and displaying it's serial as 111111111111. Tech support is slow to respond (once per day) over the course of two weeks. Then refuses to believe me that a MAC of 11:22:33:44:55 is not normal. Demands photographic proof of the sticker on the device for evidence. If he had been paying attention he would realize that every ticket he has ever worked on the MAC for netgear products begins with one of these six http://www.adminsub.net/mac-address-finder/netgear

He then proceeds to have me upgrade and downgrade the firmware over and over hoping that somehow magically after the first 4 times it will fix it. Will never buy netgear products again. The hardware is often faulty and the tech support is completely clueless.


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