Flag Victoria's Secret Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I will never shop at Victoria's Secret again! I placed a large order with items to take on a vacation with me, paid for the expedited shipping, and used my secret rewards cards, along with 2 other coupons.
My order was to be delivered today, Friday May 2nd. At 2:00pm I received a email from Victoria's Secret stating that my order was being canceled and couldn't be processed. A email on the day my purchases were to be delivered. I immediately called customer service, waited on hold for 40 minutes, was shuffled back and forth from person to person, with finally being told that my order would be express shipped and arrive Monday. Not once was I even offered a refund for the money I paid to expedite my shipping when I originally placed my order. NO explainations made as to why this huge error was made. My credit card was a brand new card, no balance, and no reason for this. Then, 2 hours later another email. Stating my card can not be processed and it should be within 14 days! I again immediately called customer service, waited on hold for 50 minutes, to receive a poor attitude from the woman on the other end. Their system is supposedly down, therefore my order which was placed one week ago, can not be processed. I will not reveive my items, and I also lost $20 worth of secret reward cards, a $15 coupon, and a free shipping coupon I had. The rude woman on the other end of the phone showed no concern or empathy for my situation and made NO efforts to resolve this. My vacation is now ruined with having NO swimsuits, NO coverups, and NO shorts to wear. The items I purchased were strategically selected as I just had major surgery yesterday, and I will be limited on what I can wear, and what is comfortable for me.
I basically threw money away. I am furious about this. I will be canceling my credit card, and I will be sure to make sure that I tell everyone NOT to shop at Victoria's Secret. This woman single handedly ruined my night, and contributed to my distain for the company I once adored.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video