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I'm a T-Mobile customer in Hungary, where T-Mobile is the dominant provider. Essentially, they make so much money they don't give a damn. There are almost no seats in the "service" centres in supermarkets like Auchan and Tesco. The service people are 1) Snooty and unhelpful in the posher parts (Budagyongy in Budapest), 2) overworked and indifferent in other places. Waiting times are atrocious. I was in the Mammut service centre in Budapest at 11.30 a.m. on an April weekday, where a third to a half of the desks were unmanned (or womnanned). The place had seating for about eight people and all of them were occupied all the time.A lot of customers were standing around waiting. The man next to me waited half an hour to see someone, There were four people ahead of me and in the 45 minutes I waited only one of them was seen. So I gave up. My other neighbour, a woman, also gave up. During the whole time I was there nobody appeared to be checking what the employees were doing and how many people were waiting. It was a thoroughly discouraging experience.


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