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I called to ask about a problem I was having with an electronic product I had purchased less than 30 days ago. After spending some time on the phone with the customer service rep she advised that the unit was defective and needed to be serviced and that they were showing it was out of warranty. I told her I had ordered it less than 30 days ago. She asked where I ordered it from. I told her Amazon. She said there is no way of knowing how many people may have bought and returned the unit before I received it. Okay, that is true. But what she told me next was a real hoot. She said the original purchase date was in 2003! I told her this product did not exist in 2003. She said it could have. I assured her this one was not 10 years old. Nonetheless, Magnavox does not intend to do anything to remedy the situation and the lady I spoke to was rude as well. I called Amazon and spoke to a very courteous lady and explained the situation. She said I could return the unit for a complete refund or receive a replacement item. And of course they would send me a prepaid shipping label for the return. Yeah for Amazon, boo for Magnavox. I would have to agree with the comments made by others - stay away from Magnavox products.


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