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11/19/13

I am going on every site possible to warned people about Magnavox TV's and their warranty manufacturer Funai.
I purchased a Magnavox TV from Target Store in 2012 during black Friday sale. It went out on me before the 90days warranty with Target. I was able to return it to the store and exchange it for a new one. The new TV only lasted for 10 months and I had to go through the manufacturer warranty, which is a company call Funai. I called them and I was told that my TV was still under warranty with them and that I had to pay $110.00 for them to send a box out for me send it back for repairs by FED-X. I was also told that if my TV could not be fixed they would send out a re-furbished TV like new.

I was a little upset about me having to make an additional payment to get the
TV repaired. I received the box within 2weeks and I immediately packed the TV into the box and called FED-X to pick it up. I was without a TV for six weeks, and it was very difficult for me not having a TV to watch football games.

The TV had a power problem, it would not stay powered up for some reason another. When I received the TV, back it was all scratched up around the screen and scratches’ on the screen it was horrible looking. I could not believe Funai would send me such a defected TV.

I called them the next day after receiving the TV and explained to them the defects on the TV, I was told to take pictures of the damage and send those pictures by email, and someone would call me back once they received the pictures. The next day I received a called from Funai Rep. apologizing and they would send me out another box for me to return the TV to them in for repairs. I told the Rep. that I had been without a TV for six week and that I was a disabled woman and my TV was entertainment for me. I asked if I could talk to her supervisor and she put me on hold for a few minutes. I had suggested to her if they could send me another TV out by FED-X and when I receive the TV, I would give FED-X the defected one to be mailed back in this way being that it was their fault on their end I would not be without a TV for so long.

The supervisor told me she would have to call me back after she talks to her supervisor. I waited four days and no call and I had to call her back just to be told her boss have
declined my request. Therefore, now I have to be without a TV again four to 8 weeks.

I thought consumers should know about this matter and I would not buy another Magnavox TV. I am going to go to Best Buy or Fry’s to purchase me a TV and give the Magnavox away to charity.


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