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I have had a very humiliating experience once at the Victoria Secret Store in Boulevard Mall in Buffalo, NY.

Obviously the management in this store has different policy of receiving expired coupon. I was told by one manager the forgiveness is only two days. But when I asked the store the next time, I was told the forgiveness is one month, I am allowed to use it. So I happily cashed out my coupons with free panties. The cashier, stared at me and said: "You are getting Manager XXX into trouble, last time you were here, the other manager told you it was two days..."
I was very intimidated by her irrelevant accusation and very personal comment.

I walked out the store felt ashamed and attacked. Then I thought I did nothing wrong, I asked a question, and the manager said yes. In the past I had once such experience that the store manager was very forgiving and welcoming with the coupon. That's why I was confused with the Two Day policy and decide to return asking one more time.
It was the store management giving conflicting information to the customers. I sensed the store had a great tension among the managers and workers. However the worker blamed me, a customer, for such conflict and insulted me in the public with very unfair commenting and very personal attacking language. Her behavior is very unprofessional and very unkind. And I decided to return the free items to the store and will not return any more.

Victoria Secret should apologize to me for the cashier's offensive and unprofessional behavior.


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