Flag United Healthcare Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have been trying to get reimbursement for a claim I sent in April, 2013. I continually get stonewalled. They request information, I provide it, then request another piece of information. The customer service help line is pathetic. You talk to one person who promises to resolve the claim and get back to you and then you never hear back again. When you call back it is impossible to talk with the service representative you talked to originally. The customer support people have no accountability to the customer. I have sent in gobs of documentation for this claim and three separate follow up inquiries. I have also spoken to at least 10 customer service representative along with 2 second level call support supervisors and still no resolution. This has to be a conscious effort and perhaps a matter of routine to stonewall the customer until they give up and they don't then have to pay the claim. I am not taking steps to pursue legal action against the company.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video