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I purchased 2 kindle fires for my kids Christmas 2011. Now one will not charge, light won't turn green, same issues I found on this site of other customers. Customer service responded quickly but the guy basically was reading everything to me that I had already tried myself for the past 2 days from everything I found on line. Then he said I could send it in and purchase an upgrade or get a refurbished one. At this point I have nothing to lose so I'm going to try and purchase a battery replacement and give that a whirl first. I would expect something that cost $200 to last more than 15 months. I wanted to get myself one but now I will not. So disappointed.


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