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I needed to contact a live person to see about having my name removed as an authorized user on my ex-husband's account. This was adversely affecting my credit score. I used the tips on this site to get a live person in new accounts and he transferred me to the appropriate department where I received fast, friendly service and my request was immediately taken care of. The direct number for HSBC credit card accounts and the Capital One accounts that they also manage is 888-385-8916. Hope this helps!


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