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In my experiences customer support has helped me learn more about the product I've purchased from, even if they can't answer my questions right away I've had help from Apple and Sony and everybody. When I contacted Magnavox about my issues they couldn't tell me anything but to buy a new TV. The representative went as far as to tell me she "can't just snap my fingers and magically deliver the answer's I'm looking for" even after I explained my issue she couldn't direct me to anyone for help.
Stupid, dumb, Magnavox.

You can't have support representatives that can't even offer sympathy in why you contacted them in the first place. Grow some manners.


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