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FOR ALMOST A YEAR I AM TRYING TO DO A "NAME CHANGE/ACCOUNT TRANSFER" FROM MY FORMER ROOMMATE TO MYSELF. SINCE MAY OF 2011 EVERY MONTH I'M MAKING INQUIRIES OVER THE PHONE EXPLANING THAT MY ROOMMATE MOVED OUT AND ASKING TO CHANGE ONE NAME TO ANOTHER.I'M GETTING A PROMISE BUT NOTHING COMES IN MAIL.LATELY THE BILL ISN'T COMING TO MY ADRESS SINCE THE FORMER ACCOUNT HOLDER MOVED OUT AND MAIL IS NOT DELIVERED. HOW ABOUT CUSTOMER SERVICE?


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