Carfax customer service

Carfax is a company whose product is a report that outlines the historical service of the vehicles in their database. Carfax offers both commercials reports for dealerships and retail product for individual car owners. Carfax offers customer service by phone, chat and FAQs.

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Customer Service

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Phone: 800-274-2277

  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • Mon-Thurs: 8am-8pm EST
      Fri: 8am-6pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • According to the carfax.com web site (http://www.carfax.com/cfm/helpcenter_2002.cfm) all customer service is handled online Monday through Friday 7am to 6pm EST.

User Reviews

08
Jan

Posted by Anonymous


on 1/8/21 at 12:49PM

Yes my dad fell asleep driving his 2012 chevy Colorado in Ava Missouri back in June or July of this past year.He died in the accident but all that was hurt on the truck was a broken tie rod.My son is a mechanic and he and l came to Missouri and he fixed the truck and l drove it home afterwards.My Uncle called to get a carfax report on the truck and he was told that it had a salvage title and l want to know why because my Mom paid the truck off so she could sell it for what the value is for the truck.Everyone calls carfax and they get back to us and say it has a salvage title and that is incorrect and the truck is in excellent condition.

16
Mar

Posted by Anonymous


on 3/16/20 at 10:38AM

I was charged the incorrect amount for 1 carfax report. Carfax charged me for 6 reports and I only wanted 1. Charged $99.99 and the correct charge is $39.99. Please change this. Tony Adami

27
Jan

Posted by Anonymous


on 1/27/20 at 10:59AM

I equate CARFAX to Credit Bureau Reporting where they report innacurate information which is difficult to have corrected. And in the process of submitting your inquiry, they REQUIRE you sign away your legal rights or they won't accept your request to correct their mistake. And yes, it's their mistake as we confirmed the reported structural damage was not noted by the repair shop nor by Travelers Insurance. This is injurious to a car owner to devalue an asset without any notification or FREE Car FAx when negative information is posted, just as is now required by Credit Bureaus. CAR FAX needs oversight.

22
Oct

Posted by Anonymous


on 10/22/19 at 6:25PM

Yes I brought a used car from a Ford Dealer. The car fax wasn't true. The car had a lot of problems a month after I brought it the engine went. Why wasn't it in the car fax?

03
Apr

Posted by Oscar


on 4/3/18 at 1:31PM

Need to know about an error on my car fax

View all 162 Carfax customer service reviews »
Customer Service Ratings

Based on 117 votes.

2.4

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Carfax customer service news
The Problems With Carfax

Carfax is a great service for checking the history of a used car, but it's far from perfect, as lawyer Steve Lehto explains. CarFax. By Collin Woodard. Aug 11, 2016. When you're trying to decide whether or not to purchase a particular used car, a ...

Carfax vs. CarProof: A look at used vehicle history reports

Used vehicle histories cost extra, but can be worth it if a car in question has a hidden past. History reports can tell potential buyers whether the vehicle has been in a collision, has a lien, or if its odometer has been rolled back. They can also ...

Carfax tools added to TireMaster software

“The no-cost benefits of the myCarfax Service Shop program follow the growing desire for shops to streamline operations, enhance customer service and maximize profitability,” said Vern Poyner, general manager at Carfax. Shops that sign up their ...

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