Washington Post customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Washington Post.

Posted by Anonymous


To the owners, Editor and highest position at the Washington Post,

Hi,

I am still undecided as to which presidential candidate to vote for.



I absolutely believe your report about Donald Trump is clearly wrong and has gone way too far to attack him. Very obvious you don't want him to be president and you are breaking the rules of fair journalism.

He said what many think..that Obama isn't calling Islamic terrorists by name and it's very suspicious. I personally think our president has been not giving accurate accounts of these terrible shootings when he won't give the perpetrator's identity. He also didn't mention the 911 call from the terrorist praising ISIS. Mr Obama was well briefed before his news conference June 11th and withheld that very important detail.

That seems that he is protecting the radical Muslims who are attacking and killing us. Or he is protecting his legacy as a peaceful president?? It's a quandry for sure.

It's perplexed me and probably over 1/2 the nation for several years now.

WHY?? WHY??



I feel that after you corrected your story you proved that it was inaccurate but you didn't go far enough and you didn't apologize. As a matter of fact you showed no remorse and you are continuing to insult Mr. Trump.

You know as well as most of the American people that he did not connect Mr. Obama to the shootings. He was saying that after these shootings Obama never will call these people radical Islamic terrorists. Much like someone who doesn't want to offend their boss, Neighbor or their family so they refuse to say the truth about those who they have daily dealings with. Like if you had a Christmas party and your boss got really drunk and said and did some terrible things. If you were called in to describe what happened you would not want to disparage your boss because he might not get fired and he will still be your boss. This is why it is suspicious that Mr. Obama is afraid to call these terrorists by their name and by their origin.

In all the years of respected journalism by The Washington Post I am absolutely shocked that you have reported something so inaccurate.. then corrected it when you were caught but you changed it not in the least to correct the wrong. You really messed up and messed up again trying to put things in your favor.

It is still completely inaccurate. Mr. Trump did not imply that Obama was involved in any way in these criminal acts. He clearly said that following each terrible shooting where there have been ..I believe possibly 14 terrible shootings, many of those done by Islamic terrorists during Mr. Obama's presidency and 14 news conferences following each one and out of all those Mr. Obama blatantly refused to say radical Islamic terrorism.



You absolutely need to correct this wrong that you've done to mr. Trump. You need to apologize to him in public. You need to come clean and admit that you are trying to sabotage his campaign because you don't want him to be president.



Someone at the Washington Post who is in charge of that headline needs to be fired. And the Editor in Chief?? who wrote that follow up statement that "We will continue to report on Donald Trump"..and still blaming him for blocking you. and you showing no remorse...THEY NEED TO GO!

It needs to be done publicly and this should happen immediately.



Im a very concerned citizen who is EXTREMELY disappointed by the wrongful behavior by such a great news organization that has hurt the reputation of all the great journalists of the Washington Post that worked their whole lives to selflessy and fairly report accurate news. You have tarnished their life's work and your own history.



I'm a 54 year old longtime reader of Washington Post. Resident of Spotsylvania Va.

Posted by Anonymous


I just want to talk to a person in the United States about my incomplete Sunday paper. I get broken promises, local distributor doesn't return my call. I get a discount offered but still don't receive what I paid for.

Posted by Angry long-time customer


I have been a loyal customer for many years and I'm extremely angry. I received my renewal notice and saw that last year's price was $111.80 and this year's price was $137.80. I thought, wow, a $26 increase, that's a bit much so I called to cancel my subscription. Well, that just made me more upset. At first the representative offered me a deal for $59 and when I said no she went down to $41. So, as a long time customer you first tried to get $137 out of me but I call and it's possible to lower it to $41? Really??? I would like to keep getting the Post, I enjoy it, but I just felt that out of integrity I still had to cancel it. How can you try to fleece is like that? Shame on you Washington Post!

Posted by Anonymous


Stop delivering the paper in those plastic bags. That's just more garbage for the bins in my building and taking it to a grocery store is even more inconvenient. We don't need more trash so STOP POLLUTING!

Posted by Hoddinottp


No delivery of Sunday section today '“ just the television guide. 2445 Bear Den Rd., Frederick, MD

Posted by Anonymous


I am still waiting to hear back from a Supervisor in response to the refund I requested several weeks ago. The issue was about lapses in delivery. The agent was extremely pushy and after a while I decided to request a refund. I was uncomfortable and the agent persisted. I requested and eventually after much struggle was transferred to a Supervisor. The remaining membership was refunded but for the time that I paid and did not receive my newspaper (with the exception of 6 papers over the span of several months) I provided all information requested and was told I would receive a follow up call and that refunds could take 7-10 days. I attempted to call back but agents could not locate my account. I searched my bank statements and found some previous transactions and have this number to share.
I don't feel that I should have to do anything else in this matter. I have explained the situation numerous times and I have even had subsequent calls about a new subscription because a new vendor was chosen, I asked that agent if she could see the previous interactions on my account to show there were major problems still unresolved and she shared that she did. Please don't let this issue linger any longer. I paid in good faith that I would receive my papers and even when I didn't I figured it was weather or several other random acts that would eventually be rectified and I have suffered poor customer service as well.

Posted by Anonymous


Service is not up to standards. Please advise. In the past couple months we have been having problems with our post delivery. No paper a couple times, today paper in the neighbor's yard. Is there a problem with the delivery person?

Normally we have no reason to complain.

Jean M. Brown

Posted by Anonymous


Terrible coverage of the Kentucky Derby. Seriously considering dropping my subscription.

Posted by Anonymous


I am currently overseas and have been attempting to extend the temporary halt of delivery of my newspaper. i was on the phone line for approximately 20 minutes and thought I had completed the process, only to be told by a machine voice that my request could not be actioned because there were no customer service representatives available. i was told to call back during working hours!

Posted by Anonymous


I have tried reaching the Post today to tell them I received the Wall Street Journal and not the Post! This is the 2nd time it has happened! When you call you get a menu which is useless for my problem and of course their is no real person to talk too! I will be calling during business hour to cancel my weekly subscription to Sunday paper only! Let's see if they can get that right!!! If not I'm done with them!

Posted by Anonymous


I do not like speaking with a customer service person in Manilla ... sounds like the same for Washington GAs must be the same company

Posted by Anonymous


I have called numerous times and asked to be taken off of your "call" list. Your reps are calling and when I answer they never say anything they just hang up and when I let the answering machine get the call, they don't leave messages. When talking to anyone in customer service, they seem to not grasp the English dictionary too well. I am already a customer. Please put me on the do not call list. If they need to call about my paper Isis's, feel free. Stop harassing me with the other calls. Thank you

Posted by Anonymous


I am particularly irritated with apparent new policy that prevents us from getting credit for delivery stops on travel. I do not used digital services plus access internationally can be cumbersome and costly. I would rather not have digital access and get credit for travel days but this is apparently not an option. Please know that the value of the Post subscription is generally waning for me and this could be a deal breaker. Will be talking with my wife on ending our relationship with the post and just subscribing full time with the NY Times instead of just Sunday.

Posted by Anonymous


I had not had a paper for 8 days. I called a few days ago. Have you dropped me? David Gerdt

Posted by Anonymous


I think the 2/9 post may have been mine. This is an update. Why, after paying for print, do I have to put up with a youtube video of Trump/Christie before I can see the readable news, which, BTW, I am paying for? you are slowly, but surely, pushing me to cancel all.

Posted by paperless


Started subscribing 6 weeks ago to the Sunday edition and we still haven't received a single news paper. We call and email to report and get empty promises every time. What a waste...I don't recommend to anyone.

Posted by Anonymous


As a long term print subscriber, 2004, I detest the new web service. I do not want to be forced to watch a Bernie Sanders youtube. I want to READ the rest of the news for today. The "Post"-Bezos sucks. Everything seems to be geared to short attention spans, quick move to the next advertis...oops, I mean article.

Posted by Brian


My Washington post paper box fell apart during the last snow storm. How do I order a new one. Thanks Brian.

Posted by Feeling Ripped Off


I did not receive a newspaper today and want it delivered today. also the papers that were not delivered during the snow storm need to be credited to my account.

Posted by Anonymous


Handicapped. Need Paper By Door

Posted by Anonymous


Can you kindly ask our carrier to double wrap paper during rainy, snowy or wet weather. Previous carrier always did so

Posted by Anonymous


Kudos To The Washington Post. Not Only Was My Newspaper Delivered Today (on Bad Roads), But They Also Included Past Newspapers Missed Because Of The Storm.



Good Work!

Posted by Anonymous


I've subscribed to to tghe Post for the last 39 years. I live on the Eastern Shore --- My delivery service pro vider just went AWOL, even though I kpay in advance. What can you tell me?

Posted by kaufmjea


Thank you for your responsiveness whenever I've needed to place a hold on delivery or have missed a paper. Service has been excellent.

Posted by Don't have one


This is the second week of the new special subscription price that I had signed up for. When I saw that the paper had been delivered this morning Sunday, January 17 at about 6:00 AM I went outside to pick it Up only to find they were advertisementsNO NEWSPAPER......

If this is the kind of service that I'm going to have to deal with then I may consider canceling the introductory subscription

Can't People do the job they are supposed to do these days.

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