Starbucks customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Starbucks.

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Viewing Starbucks customer service reviews 51 - 72 out of 72
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10
Apr

Posted by Anonymous


on 4/10/14 at 5:42AM

I have been a Gold card Starbucks member and just want to extend a review for impeccable service and customer service I always receive when I visit the Starbucks #79377 which is located in a Stop and Shop supermarket. Every one of the Baristas are just so pleasant and I always remember what I order. Vanessa, Erica, Brandon, Chrystal and Sherri are truly professionals. Please don't ever take it out of there. I think they should be acknowledged for their commitment to your company. Thank you, Carmela Aughtman

08
Apr

Posted by Anonymous


on 4/8/14 at 6:42PM

I just found out that you have a policy of throwing away food, you do not allow your employees to give it away . I will make sure this is known, how wasteful
And what a disgrace, you talk about bring environmentally friendly with so many people starving in the world and you waste food . I buy three starbuck a day , you just lost a customer

17
Feb

Posted by Anonymous


on 2/17/14 at 5:13PM

Starbucks store 5246 must water down the concentrate for the Very Berry Hibiscus. I ordered one today and it tasted like bland flavored water. I returned it and they happily made another one and it was slightly better but I think I will go to other Starbucks locations.

10
Dec

Posted by viper10


on 12/10/13 at 1:05PM

My wife and I purchased some of Starbucks Flavored Syrup and after bring them home, seen that a few were close to or were out dated. Also, there are particulars in some of the syrup. We are both great customers of Starbucks and with or without a receipt, I think that Starbucks should replace these Syrups. I have tried to return all of the syrups for replacement, but since I missed placed my receipt and some were open (B-4 we noticed the dates) but not used, Starbucks would not replace them.

03
Nov

Posted by Anonymous


on 11/3/13 at 10:29AM

this is the 2nd time I have earned a rewards drink beinga loyal regular Starbucks gold member. you had a promtions for free winter red cup tall that expired same day. I used it and they took my reward drink. again. now.a hard earned drink is gone. not fair and happening to often.

25
Oct

Posted by farnaz


on 10/25/13 at 9:06PM

Tysons corner mall (tysons1),next to macys,the worst starbuks I ever been!asociates are very rude,some of them even dont know how to count money,one of them charge me more than i ordered so i undrestand it when i got home and checked my statment the next day i went there and told the guy,do you know what he said?? he was insisting that he has right and im telleing lie even when i told him that i have my bank statment he didnt accept his mistake!I've never had such a terrible experince,I am their customer for more than 3 years,I will back to nordestrom to get my caffee sine they are more polite!not saying that all of them the same,because it is a very nice and helpfull lady working there her name is maria,she can handle evrything like a manager,she deserve best,but overal the worst place you can go to have your caffee after a busy day!

09
Oct

Posted by Anonymous


on 10/9/13 at 11:12AM

Regarding the points per transaction, why aren't points automatically rewarded in the system, in order to eliminate Barista having to ring up the order several times.

This is a glitch in the system and should be implemented. Otherwise waiting for one cup of coffee at Starbucks will continue to take 10-15 minutes especially since warming pastries is now a priority, thanks to La Boulange.

05
Oct

Posted by lucky


on 10/5/13 at 10:57AM

Starbucks customer service is awesome they know how to to treat people outstanding service dont worry about those who say it is bad those are the ones who are scammers and want something for free. Keep up the good work.

29
Sep

Posted by Misspiggy53


on 9/29/13 at 11:56AM

Store#11822 is the worst store in the dfw area. They take anywhere from 30-45 min to get an order thru the DT as well as inside the store. They are rude and very Unfriendly..last visit there were 3 cars in DT and 1 customer inside. I went in to obtain my drink and it took them 20 minutes to get it prepared. 1 Vinte Mocha is all I ordered and the servers are so busy talking and trying to figure out who should be doing whatever with each other to be concerned about waiting customers. They argue with each other and when extremely busy as was another day they are too concerned about who is going to get to take the next break. You should have closed the DeSoto store rather than the red oak store. I go out of my way to go to the cedar hill tx store for SUPER SERVICE and friendly friendly atmosphere! They are just as busy (if not more) than the DeSoto, Tx store however wait times are much less and service with very friendly smiling servers. Suggest you have folks from cedar hill store train those in the DeSoto store or replace all DeSoto, Tx staff with those that really want to service customers with a smile and provide faster services.

24
Sep

Posted by Marcy


on 9/24/13 at 4:04PM

I never had such disappointing service as I did today. I have been a loyal customer for over ten years. I pulled up into the drive thru and asked for a caramel frapp and she repeated back the wrong drink. I had to clarify again what I wanted. I drive up to the window to pay and again I was asked what kind of drink I wanted. Once again it was repeated. Finally receiving my drink I proceeded home. After my first sip I am realizing it was as thin as water with no flavor at all. Marcella Richmond

22
Sep

Posted by Anonymous


on 9/22/13 at 3:35PM

I want to make sure that the company knows what a remarkable job Mike McRoberts is doing at the Starbucks 2 store in Woodinville, WA is doing. I came in this Sunday morning and saw him helping two young boys try to make the internet in the store work. He was patient and friendly AND he was still doing his job at his end of the service bar. The store is undergoing remodling and all of the workers are stressed. He still found time to help the two kids. I was impressed. He should be commended by management.
Sue Campbell...daily customer!

18
Sep

Posted by Anonymous


on 9/18/13 at 7:34PM

September 18, 2013



Mr. Howard Schultz

President and CEO, Starbucks




Dear Mr. Schultz:



It is with great regret that I read your open letter today concerning Starbucks customers and their Second Amendment rights to carry firearms in your coffee shops.



I went to college in the Seattle/Tacoma area, visited Pikeâ??s Place Market 2-3 times a month, and was one of your early and most faithful customers. 30 years ago, Starbucks revolutionized drinking coffee, and I was a huge fan before specialty coffee shops could be found on every street corner. Fortunately, times have changed, and I will still be able to get a good cup of coffee here in Portland despite your decision to essentially urinate in the coffee of millions of gun-owning customers like myself.



Iâ??m sure that the Board-Of-Directors will breathe a sigh of relief that the sandal-clad, bead-wearing, anti-gun liberals will still walk in your front doors. Theyâ??ll nurse a single cup of house blend as they use your free wireless internet and free air conditioning or heat all afternoon, and many of them will still take baths in your rest rooms. And their huge dogs will still drink pure water complements of Starbucks. Rest assured that to your "most valuable customers" ALL IS WELL!



But the gun-toting customers like me will park a few spaces down the street, and give our business to someone else. We'll also choose other brands at Costco when we purchase bulk coffee beans. As you undoubtedly know, the FBI reports that there are currently 200 million REGISTERED firearms in the United States (and probably twice that many unregistered firearms). Obviously, not everyone who owns a firearm is a committed coffee drinker, but MILLIONS of us are, and weâ??ll be more than happy to tell our friends about your decision.



I know Starbucks is a big company, and Iâ??m sure the gun grabbers in Seattle, Tacoma, Portland, Eugene, Ashland and Nationwide are applauding your decision. I just hope that you and the Starbucks shareholders are prepared for the firestorm in which you now find yourselves.



Sincerely,



Robert Lowenberg

22
Jul

Posted by Crisci


on 7/22/13 at 9:57AM

I had bought 2 packages of Starbucks coffee at the grocery store for a promotion which said that after entering the star codes from the coffee, I would get $5 added to my Rewards card. The CS rep was excellent and corrected the error right away! Couldn't be happier! Starbucks' Customer Service is why I keep going back.

11
Apr

Posted by Anonymous


on 4/11/13 at 1:46PM

My husband and I were looking forward to a relaxing time with coffee and sweets at the Lake Geneva store . The glazed doughnut and cinnamon roll looked delicious in the glass case. It was a great disappointment that both were cold, dry, and not fresh as claimed. Conclusion: no more sweets at Starbucks.

17
Mar

Posted by Anonymous


on 3/17/13 at 1:10PM

Different Policy!!!
In Starbucks website the refill policy is as follows:
"Free refills on brewed or iced coffee or tea during the same store visit"

In Starbucks store in Union hall at Purdue University they have their own policy without announcing it. It is one refill with one purchase and you should show them the receipt.

The manager told me that they have their own policies.

01
Feb

Posted by Anonymous


on 2/1/13 at 12:26PM

RE: Store 731/York Rd. Baltimore. I'd like to direct your attention to the morning of January 11th. Arriving at location, manager Katie was unable to open due to a broken lock. The 1/2 hr. there she stood in the cold apologizing to each customer as they arrived. I could conclude she was doing that since 5:00 a.m. while waiting for a locksmith. What was even more impressive than apologizing for circumstances beyond her control was, she addressed each customer by their 1st name. From what I witnessed, the morning customers (and there were many)left understanding, sure to return and not disappointed. Where do you find employees, even more so a manager with those leadership qualities, interpersonal skills and common sense? She could only be an asset and you are very fortunate to have her represent to Starbucks.

30
Dec

Posted by Sue Gilfoy


on 12/30/12 at 12:25PM

How can you enter the 16 digit number on the back of your card if your card has been lost? There should be an option on your messages to get to a human or somehow connect somewhere to ask for a replacement.
From reading a lot of the comments I'd say your customer service needs improvement in several areas.
IndyGirl

28
Dec

Posted by Anonymous


on 12/28/12 at 7:13PM

Happy Holidays. The display at the Hood River Oregon store states "Clearance, 50% off" for all the holiday items. Yet when you go to the cashier you are refused the 50% off. The cashier told me all the items were on sale except for the red cup holder that I had picked. Is this the old "bait and switch" scheme? Oh, if you ask to talk to the manager, she says "I am the manager and we will change the sign later"

12
Dec

Posted by ultrarunner


on 12/12/12 at 6:35PM

Starbucks Customer Service is pathetic, absolutely pathetic. And this Starbucks Reward program absolutely sucks. I visit Starbucks almost every single day (sometimes 2x) and I look at my account online and it has nothing posted since 11-15-2012. I email their Customer Service people, who I think are located in India, and you get 10 different responses as to problem from 10 different people. I am even a stockholder of the company. I am now trying to find the email address for Howard Schultz, CEO, and/or the President of Starbucks to write a personal letter as to how poor their Customer Service is. As having been an engineering manager for 30+ years with a top auto company, I can personally tell you that I'd fire whoever is running their Customer Service and their Rewards program. Because it definitely is broken.

27
Nov

Posted by kc


on 11/27/12 at 1:49PM

I have also been attempting to call them for past 3 weeks to no
avail and I am attempting to actually spend money and not mske a complaint ans still can't get thru. Terrible system and definitely user friendly.

19
Nov

Posted by [email protected]


on 11/19/12 at 10:23AM

Wow I have been trying for three weeks now to reach a Starbucks cust. Serv. rep. Hours of entering #,s and info to my acct. and only to get recording saying sry unable to answer your call try again later!!!! After 20 yrs. and thousands of dollars I believe I'm ready to give up Starbucks.... I am seriously thinking there's a need for a new improved coffee house in America!!! I have to watch my Starbucks gold card closer than I watch my banking acct. only difference is when I find an error with my bank it takes two sec.and one phone call for assistance. I've talked to a person at Starbucks once while I had my acct. open on my I-pad!! And while I was looking at my transactions,Starbucks cust. Serv. Rep. Said he was currently unable to pull up any acct. info??? I should have taken a picture of my screen and e-mailed it to him!! Haven't been able to get a human on the phone since!!! NOT HAPPY!!!!! Very poor. I think it's time for better business bureau to get involved!

09
May

Posted by Anonymous


on 5/9/12 at 3:03PM

Do NOT press 0 as soon as the recording begins for the first number given (2883). It's considered an invalid response. But the number is useful, and once you listen to the options and make your choice, you WILL be connected to a human.

Viewing Starbucks customer service reviews 51 - 72 out of 72
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