Rosetta Stone customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Rosetta Stone.

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Viewing Rosetta Stone customer service reviews 26 - 39 out of 39
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10
Jul

Posted by B. Stew


on 7/10/12 at 5:29PM

I called their customer service because my activation ID wouldn't work. It said that it was active on another computer. Before I called, I uninstalled it on both my desk top and my laptop. I reinstalled it on my laptop but it still said that it was being used on another computer. So I called. I was on a music hold for about 15 minutes and then a woman came on the line. Her accent was difficult to understand but she said that I hadn't uninstalled it correctly. Apparently, there is another code it's supposed to give you to uninstall it. I never got one. Anyway, she reset the activation ID that I had and told me to reuse it. It worked. After 15 minutes on hold and 5 minutes talking to the help-lady everything is working now.

04
Jul

Posted by John


on 7/4/12 at 1:18PM

Very enjoyable however mine froze a lot and the technical support was very poor now the program is unusable due to a technical difficulty and all customer service could do is advertise the new version to me, awful service save your money.

30
Jun

Posted by Frustrated on the way to France


on 6/30/12 at 4:27AM

Rosetta Stone, congratulations. You have the WORST customer service I have ever experienced. I've spent endless hours on hold only to be "helped" by someone whose accent is so thick I cannot understand a word, and whose help has gotten me nowhere. I spent $400 to refresh my French before leaving for France. I'm leaving in two weeks and have not had the chance to get half-way through the first disc. A COMPLETE WASTE OF MONEY, AND I WANT MINE BACK, PLEASE.

29
Jun

Posted by Cheryl


on 6/29/12 at 2:02PM

I just spoke with Raj on the phone at customer
service. He provided excellent service with a person touch. I am very impressed. Thank you for the superb customer service.

Cheryl

18
Jun

Posted by Anonymous


on 6/18/12 at 2:48PM

I just called Rosetta Stone for advice on what to do about their program if my computer has crashed and I have to reinstall the operating system. I tried the number listed above, followed the directions to reach a live person, and was immediately put on silent hold. Since I had no way to tell if I was even still connected I used another phone to simultaneously try calling the main number listed on every page of the Rosetta Stone website:
1.800.767.3882

After dialing this number I chose "Tech-Support" from the first menu and "Help installing or uninstalling" from the second menu. I was put on a brief hold - UNDER 5 MINUTES - and then received clear and attentive help with my problem. The person was not a native English speaker, but was perfectly understandable and equally able to understand me. My problem was solved in under 10 minutes. I would have to say that I was as happy with Rosetta Stone's customer service as I have been with their product.

13
Jun

Posted by Anonymous


on 6/13/12 at 9:34AM

This morning I Spent 3 hours trying to upload the Rosetta stone software. Used the call helpline for assistance. The call assistant's English was virtually incomprehensible. He gave me a few directions that didn't work at all. I have another call into the assistance desk and have been on hold for over 40 minutes!!!!

05
Jun

Posted by Alizubeth


on 6/5/12 at 12:57PM

I absolutely love my rosetta stone french, it is a great language learning program, but I have got to say the tech support is not that great. The first person I talked to was very unhelpful but he connected me to someone who could help. The wait was kind of bad, but I just worked on other things while I waited. Eventually I got what I wanted, so in the end it was fine. I give rosetta stone an 9.4 overall. I can't wait to learn french!!!!!!!!!!!!

13
Feb

Posted by Murffy


on 2/13/12 at 8:55AM

HORRIBLE!! HORRIBLE!! HORRIBLE!! I purchased the "full monty" package. Received the shipment promptly - but have had multiple technical issues in loading software. I've spent almost an hour trying to get support. Finally called corporate office - and receptionist actually had the nerve to tell me that I should expect to hold 20 to 30 minutes for a live person. She states thats "normal" hold time for any company. WOW!! I had heard this organization had great customer service - so I was not concerned about this when considering the high cost of their product. I WAS WRONG!! AVOID, AVOID, AVOID!!! Do NOT buy this software. I'm so disappointed that I've been dupped. Thank GOD I put this on my credit card so I can cancel payment and return.

08
Nov

Posted by Hiroku


on 11/8/11 at 4:00PM

I purchased RS Mandarin and was in my first month of learning when I was informed by Latecia that my username was invalid, "hiroku" and my user name would be changed to "CM" which in her email said this was an invalid name and if I wanted to use another name I could. I emailed her to tell her I have used that I have used that name for over 30 years...Never got any type of response or reaction from her. I called customer service several times and received nothing but mediocre service. I noticed that when I called I had to wait for a Cs person a minimum of 45 minutes and when I got someone I would give the ticket number they would respond with "what can I do for you?". I asked did you read my ticket notes? I get the feeling they were too lazy to do that. I spoke to level 1,2 and supervisory employees and the service was abysmally bad. I kept getting blown off by these people, also after I started having problems they stopped sending me evaluation surveys even they said they would when asked, funny I sent an email and when they responded they wanted me to go to another website to leave comments. Go figure!
The very last time I spoke to them I got a rma to return the software. They didn't say sorry but instead "we are sorry you had problems with the software" What morons it wasn't the software it was the CS and the arrogant way I was treated.
DO NOT BUY FROM THIS COMPANY THEY HAVE THE ATTITUDE "WE DON'T CARE BECAUSE WE DON'T HAVE TO!"

They seem to forgotten we the customer are their bread and butter- I hope they starve!!!!

I also cancelled my PayPal pays to them and will probably have to dispute getting my money back...I AM READY FOR WAR!!!!!!

20
Aug

Posted by everett


on 8/20/11 at 9:39AM

Technical support is terrible. Long on hold wait times. First few tiers of support not helpful at all. Software is very expensive and you spend a lot of wasted time trying to get it to work right. It's a shame because software is very good.

01
Jan

Posted by Anonymous


on 1/1/11 at 11:29AM

I received Latin Am. Spanish as a Christmas gift from my partner who is from Argentina. He thought that he had purchased his country's version of Spanish which is more inline with the Spain version of Spanish.

All I wanted to do was an even exchange for the Spain version of Spanish at the Kiosk that he purchased it from and was told, even though the product I wanted was only a half inch behind the countertop's glass, that I would still have to, at my own expense, mail the software back to Virginia.

I called the 800 number while I was at the Kiosk, was on hold for at least ten minutes, spoke with a person from India that I could not understand and then his supervisor who just kept repeating the company's return policy that I never saw and had never signed.

I have never opened the box or broken the seal or sent any emails of acknowledgment to Rosetta Stone and I refuse to send the package to Virginia. This policy might be understandable if I wanted my money back but to do a simple even exchange, it is completely UNACCEPTABLE.

I have filed a complaint at the FTC website in hopes that some action will take place against the Rosetta Stone company and it's beyond ridiculous return policy.

22
Aug

Posted by Anonymous


on 8/22/10 at 10:50AM

I purchased levels 1,2 and 3, 10 minutes ago and only wanted level 1. I called customer service and was told that my order couldn't be located at this time. I was further told that I would be called back tomorrow, late afternoon to be told whether my order could be located. They take your order immediately, but if you try to return that becomes another story. UNFAIR!!
Then I'm told if they can't find the order tomorrow, I will have to accept the shipment and return it after I receive it.
That is UNACCEPTABLE! BAD BUSINESS!!!

08
Jul

Posted by ost


on 7/8/10 at 5:58PM

Your customer/technical service reps are incompetent. I was on with #1, who could not do anything & switched me to # 2. Number 2 was equally incompetent and switched to #3 who sounded incredibly like #1. Number 3 said she was busy and would call back in 30 minutes. I was already on for 30 minutes! I have purchased 3 levels of each of 3 languages, and a copy of 1 of the languages as a gift. Sooooooooo $1500+ later, this is the best you can do? Unacceptable!!!!111111111

07
Jun

Posted by SE


on 6/7/10 at 3:31PM

Is there more than one customer service rep; I have been on-hold for about 15 minutes. This is ridiculous!

I would like to deactivate and return my item today.

Viewing Rosetta Stone customer service reviews 26 - 39 out of 39
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