Posted by Anonymous
Cara our server at Robinson pa location was terrific and super. She went over and above and we were amazed by her work ethic. please do something for her thanks. chris D
Red Lobster customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Red Lobster.
02
Nov
28
Oct
Posted by Anonymous
My son worked at Red Lobster and has been treated unfairly by a manager named James in Texarkana, Tx. Red Lobster did away with bust boys'. However, Whenever James would work he would tell my son he was going to be the bust boy and get paid 5.20. He began there being a hostess being paid $9.00 an hour, but James doesn't want his waitresses busting their own table, so he would make my son. On mother's day my son worked from 10am-9pm without a break thanks to James. I'm very aware that not allowing breaks is illegal. This is not the first time James has done this. I called and spoke to James 10/27/17 and he confirmed that my son was hired for hostess, but he wanted him to be a bust boy. He's cut his hours to 2 days a week. I will be calling corporate.
28
Sep
Posted by [email protected]
I hope you received an email from me regarding your Little Rock, AR Red Lobster. We are not happy about our experiences twice this week.
Dianne Rail
17
Jul
Posted by Anonymous
Why did you take away the delicious
"Chocolate Chip Lava Cookie. It was the best and unusual. I would love to have the recipe. How were you able to have the Cookie soft when heated and hard later. I was able to break it in chunks and eat it like candy. Please send me the recipe.
Sally A Hundt
s. Thank you
26
May
Posted by KarmelJordan
We waited for 2 hour and the managers made excuses after excuses why we didn't get our food which was 115.00 and it include drinks. This was the one of wores experiences we had there. We had went there on Tuesday and service was great but at night it's a nightmare. Please call me this is unacceptable service. Carla
16
May
15
May
Posted by Anonymous
We arrived at the"Red Lobster"in Lewisville,Tx. Sunday for mid
day meal to celebrate"Mother's Day". The place was packed!!!
We arrived at 2:00pm. We did not get called to be seated till
we noticed the family sitting across from us got called before us.
Just a note:we live in Denton,Tx about 30 minutes from Lewis-
ville. We had to wait 1 1/2 hours to be called to get seated! Then,
about 15 minutes later a waitress came to take our order. I placed my order for the lunch portion and since it's after 3:00 there is a$2 up charge. What?!!! What is that all about? We were
shocked to hear that. There would never even been any up charges if we had been seated at least by two thirty!! Then,when we finally got seated it was already 4:00 which is dinner time!
It took the "not so friendly"waitress 20 minutes to bring our order
to us. When she did I had ordered 2 sides of broccoli instead of the salad. My husband ordered broccoli with side of mashed potatoes. I received 1 order of broccoli and my husband got my
side of broccoli AND the mashed potatoes.
There is a"Red Lobster" in Denton where my husband and I go
every Friday night. We love �� the waitstaff,very respectful,
While we're waiting on our meals they come by at least 2 times to see if we're ok and if there's ANYTHING we need. They always bring out our order within just a few minutes after placing
our order and"THERE IS NEVER AN UP CHARGE" we have never ever heard those words there!!!!!!! The longest we have ever had to wait to be seated was 30minutes,EVER! At Lewis-
ville 1 1/2 hours. Girl at front desk that is suppose to seat customers within the time she gave us. First,it was an hour then,
it was 45 more minutes. We tried to call ahead to make reservations. Girl said we don't take reservations. Can we be put
on the waiting list? Wed don't have a waiting list. We give you
the buzzer and when it's our turn it alerts you. It never even
alerted us. Oh,we were seated there were at least 5 tables around us that had not been cleaned off! There's absolutely no excuse for that!!!!!!!!!! I will "Never" go to that restaurant ever!"
I will"Never" recommend to anyone to that poor excuse for a restaurant!!!!!!!!
14
May
Posted by Anonymous
I visited this location on today, Mother's Day and was double charged. My first card was charged $19.79 and then Josh at the bar stated that there was a balance of $7.01 left. I knew something wasn't right because I noticed he was having trouble. So, I called back to get it resolved and also requested to speak back with Josh however some young lady got on the phone and wanted to argue with me about me being overcharged. This is the second time I've had an issue with this Red Lobster and it's my favorite restaurant. Yet, I just want to be reimbursed my money for that one transaction. I will never visit this location in Sumter, SC EVER AGAIN.
04
May
28
Apr
Posted by Anonymous
Went to the one in Elizabethtown KY last night, has to be one of the worst experiences. The first time they brought out my food it was cold, the second time it had a nice long hair in my food. I asked to speak with a manager only 15 minutes later did he show. I would expect if maybe the place was full but there were only maybe 5 other tables that had customers.
01
Apr
Posted by Scotty East
My wife and I where at the Auburn Alabama Red Lobster and we walked in first in line . I then noticed two African American ladies where behide us so they ask how many 2 please. My wife tells me she has to use the restroom and goes off to use it so the ladies behind us where seated immediately and we where told we would have to wait for a table. Needless to say we are white Americans and so I don't know if I looked poor Nor was it busy .If I was a African American I would say decemination but I can't . I would not recommend anyone to eat there much less piss on the place. Thank you
04
Mar
Posted by Anonymous
Visited the Dover restaurant Saturday evening . It was the worst
The waitress was the worst , the food was not hot as it should of been . Just a really bad experience ! Now I know why it's been a while sense I've been to red lobster ... I can't even fully explain how bad it was .
Thanks for your time
Judie
02
Mar
Posted by Anonymous
We live a few block's from the Busch Blvd Restaurant but avoid it like the plague , well we were short on time and decided to give it another shot. The reason we will drive out of our way to eat at other Red Lobster's is because the Busch location is so DIRTY . There was a wad of hair on the shelf of the window, the dust every where was so thick you could write your name in it, booth seat full of crumb's and things that were spilled on the sides of the booth's that were not clean. There is so much dust from lack of cleaning you can see it in the air. The menu's also were filthy with some page's sticking together. Needless to say I wont be making this mistake EVER again, lesson learned
28
Feb
Posted by Anonymous
Service at Red Lobster on the boulevard was not very good on Saturday we had like 40 guess and the service was really loudly and two of my guess found hair in their food it was very upsetting and we have formed to management and they just offered something off for her food and the service was not good
21
Feb
Posted by Lana
Have not been to Red Lobster in a long time so took the family Sunday Dearborn Heights MI on Telegraph. What a waste of $75. Nasty food horrible seafood. Great waitress. Will never go to another. Should have went to Ala Mir left with a full stomach, happy & good food at half the money. Red Lobster is way over priced & rated. Never go back.
17
Feb
Posted by Jane
On 2/4 of this year my husband and I deceit to go to your Hicksville restaurant to take advantage of you lobster tails and steak. We wanted the $14.99 special. It was not on the menu or listed as a special. When we questioned the waitress, she had no clue. We ended up ordering the sur/ turf for $29.99. I felt that i was subjected to bait and switch.
This does not reflect well on your customer service. I am extremely disappointed and I consider this false advertising.
Jane Rozales
16
Feb
Posted by Mimi
We had dinner at Red Lobster I did not like the tomatoe mozzarella side dish it had butter taste also daughter shrimp pasta was cold out waitress never offered to adjust price or offer other options as well as our table was full of plates & dishes. We won't return To the Kennesaw Ga location
08
Feb
Posted by Anonymous
My co-workers and I placed an order for pick up at 11:45 and was told it would be ready in 20 Minutes and my co-worker went to pick it up and it was not ready and she had to wait 30 additional minutes to get our lunch!! Very Poor Customer Service - and when I spoke with the Manager it just said it was a bad day! When we did get our food it was cold of course!! We will never do business with the location at Shadeland Ave. Indianapolisagain - EVER!!!!
02
Feb
Posted by Anonymous
I have now had 3 different opportunities to try eating at Red Lobster again. Every time I am extremely disappointed in the nasty food now being served. I am so sad because years ago your establishment was the best. I am sure shortly all will be closed down and out of business completely across the country and reading your reviews I am not the only one disappointed. Someone in upper management is surely not the good for your company and totally taking advantage of a large paycheck they do not deserve.
01
Feb
Posted by SarahW
My name is Sarah Wilkinson. I frequent my local Baton Rouge Red Lobster very often. Everyone from the wait staff, hosts, bartenders and even some of the managers have always been extremely pleasant and helpful on my prior visits. This last weekend, I had some family in town and wanted to treat them to the excellent food and service I have always experienced at Red Lobster Baton Rouge. We were enjoying our dinner and cutting up after a drink or two. Our entire visit took a drastic change when a manager, later identified as Jerry, entered the dining room. As a fellow restaurant manager, I was absolutely appaled. The way he spoke to his wait staff and hosts, was nothing short of disgraceful. At one point, a server asked for his assistance as she seemed very busy. Jerry made a rude comment about her needing to handle her business and blew her off completely before walking away. At my restuarant, service comes first and a manager needs to help out as it is needed. I will continue to come to Red Lobster Baton Rouge but don't be surprised if Jerry's demeaning mannerisms run off not only valued employees and loyal customers.
19
Jan
Posted by Anonymous
I was a member of a Red Hat group that had lunch at the Woodbridge, VA restaurant on 1/18/17 and I would like to comment that there was a group of 18 ladies and we had one server named RHAMIRE . He was by far the most pleasant, respectful, and highly efficient server I have ever seen. He took our orders and delivered our food and continuously asked if we needed anything, plus gave us all individual checks as we requested. He just made our visit extremely pleasant. I hope we are privileged to have him as a server again on our next visit.
16
Jan
Posted by Anonymous
My husband brought our kids and I to Red Lobster for our anniversary and the server was the best. The food was the the disgusting food I ever had. The ceaser salad was terrible it tasted like fish. I love seafood it's my favorite we could have ate at captain D's and had better food. It was very expensive I didn't mind paying for good food the family beside us was complaining that's why we never said anything I felt sorry for the waiter. I made a comment we have a greater waiter it's the food, he isn't the cook. My husband was very upset the waiter asked if we wanted to go plates because we couldn't eat the food.
08
Jan
Posted by Anonymous
Ate @ the red lobster in Winnipeg.I got sick from the stuff fish.My face turned instantly white.Something tasted off.I dont know if it was the stuffing or fish but i brought up everything I had ate.I had to go to the bathroom asp.My face was instandly white.Made many trips.Waitress was rude & wasn't un sympathetic.This was the first time bad experience @ Red Lobster.It's usually my favorite food.I ended up missing work the next day.I'm just to dissatisfied & disappointed that they didn't ask in how I was feeling.I'm diabetic & after being sick like that I was feeling pretty dizzy.The sad thing is we payed our bill & it was like throwing money in the toilet.
08
Jan
Posted by Anonymous
Today is my grandmother's birthday so I made reservations stating it was her birthday. We get there have dinner and I was expecting what they usually do when you call and tell them occasion it's someone's birthday by bringing out a cake and it was not done. Very disappointing. I've called to speak to a manager twice and have been put on long hold.
