Posted by ralf
not a real person. circular robotic machine designed to discourage calls
Pitney Bowes customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Pitney Bowes.
02
Jul
27
May
Posted by TiredandAngry
Find another way with any other company. You are forced to sign long leases at a time 60 months at a time when no one can predict business. After 10 years as a Pitney Bowes customer, I have to close down my business. PB is forcing me into Bankruptcy because they will not simply let me out of my lease, even though I am no longer operating. They don't care. They state "we are in the contract business." No one tells you this when you sign the lease. By the way, this is a licensing agreement, the equipment isn't even work $2,000 if purchases brand new. This is a license to extort legally. Run away and run fast.
13
May
Posted by EX-PITNEY BOWES CUSTOMER SERVICE
Hi! I used to work for Pitney Bowes as a customer service rep. I just want to express my sympathy to y'all because honestly, every call that I had to take, I had always been in the edge between my sympathy to the customers and the policy of the company that I worked for. It's like Pitney Bowes hires people to make robots, to make scams and stuff if you know what I mean. So I resigned early this year under the hope of becoming a person who doesnt have to lie to innocent people and to help pitney bowes make scam and collect money because Pitney Bowes fees its customers to death.
26
Feb
Posted by Anonymous
Yeah Pitney Bowes sucks, all the way around. It took me only 10 minutes to get through, but I know how to get around things sometimes. UNFORTUNATELY, Ebay uses them, instead of ' stamps.com '. ... SO ..you talk to them & they speak, like they are ' robots '. They want to know, what your acct is. When all I wanted to know, was, since it's been a month already, when THEY WERE GOING TO OFFER " STANDARD SHIPPING " as of now, THEY DO NOT YET. I have to use their crummy service, if I ship through Ebay. I'll be calling them next, to ask why they don't use stamps.com.
28
Nov
08
Nov
05
Nov
25
Sep
Posted by Anonymous
Dear Pitney Bowes people. I am a customer for many years and am now retireing my business. I was contacted by Andrea Owens regarding termination of my contract. Sadly to say, she was very unfriendly from the beginning, not at all helpful. I asked her if there is in any way a discount for paying off the lease contract early. She snapped at me with a 'no' and told me rudly that they don't do payoffs, even if I don't have an income any more. I stopped the conversation since I was in the car and couldn't get anywhere with her. I send her an e-mail, asking her for the name and e-mail of her supervisor. She e-mailed me back, very short, without greetings or any desire to establish friendly communications with me (although I was very friendly on the phone). She just wanted to know why I need her supervisor. I wrote back if it would be of her concern I would discuss it with her (I wanted to negotiate a discount). She wrote back 'my supervisor hired me to do this job and negotiate' , which she clearly did not. I did not answer any more, since it is no use to talk to a person like that who has no clue about customer service. Of course she did not give me a supervisors name. Therefore I am trying to find out on the Internet who is in charge for client service/terminations of contract. I am sure Ms Andrea Owens is not the only person in such a big company. Please give me info to whom I can talk to (only supervisors please!!)and settle this matter. I would greatly appreciate it.
Thank you for your time.
My account # is and you can reach me on my cell
I look forward to hearing from you.
Sincerely
Elisabeth Berdjis
10
Sep
Posted by Anonymous
Abosolutly shockingly bad service !!! this started about 2 months ago with what turned out to be a problem which was simple to fix. i was on hold for 2 hours, with a lame apology, they still didnt fix it. eventually got someone irish who knew what i was talking about and it was fixed in about 90 seconds. iv now recieved not 1 but 2 invoices for and enginer visit to fix this problem, iv been tryin for a month to get these cancelled and today iv had 4 phone calls, 2 which resulted in just being cut off and the other 2 resulted in me being patched into another persons phonecall, where i got to listen to their problems aswell. they say their calls are recorded but they clearly dont listen back to them. its a disgraceful lack of service and im sick to death of trying to deal with them !!!!
19
Jun
Posted by Anonymous
Just as everyone else I am very upset with this company and will make sure that people know how the customer service is and how they argue with you. I tried to cancel service for my boss when after two people and on hold forever I had to say I want to cancel like ten times, then my boss had to get on and get darn rude to have them understand, WE WANT TO CANCEL. Then they say they will mail a box to return machince but you have to send it within ten days. On day 13 and still no materials. They are now saying you will see the materials soon. We better not get charged for having it when they say the materials are on the way. Horrible company, customer service. Try stamps.com, way cheaper and works wonderfully. :)
14
May
Posted by jameson
ANOTHER UNSATISFIED CUSTOMER
PLEASE, AVOID PB AT ALL COSTS
You will waste more time trying to work things out with them whether to get a meter or return one... Just go to the post office, UNLESS, you have a spare 10 hours a week to wait on hold with PB customer service. I just mailed them back their meter, they can fight me in court over the next 5 years for the couple hundred, I refuse to pay.
11
Apr
Posted by Aggravated in St. Louis
I agree with other comments. I received advertising that my lease on the meter was expiring, so I called to clarify the date lease ends. I was told the meter lease expired in April and promptly sent 30 days advance notice it would not be renewed. After making other arrangements I received a bill from Pitney Bowes for $1,000 for breaking the lease. According to PB, "I must have misunderstood" that the sales person gave me the date the promotion expired, not my lease. Have been trying to talk to someone ever since, all people I spoke to previously are non responsive. Customer service is pathetic. There are plenty of other places to lease a postage meter, do not get fooled into signing up with Pitney Bowes. Signed Aggravated in St. Louis 4/10/12
28
Mar
Posted by leaving PB
Absolutely HORRIBLE customer service. On hold forever, and when you finally talk to someone, you are put on hold so they can verify the account, after which they will ask another question and put you on hold AGAIN. After multiple times on hold so they could "verify my account information", they started asking the SAME questions over again. If you are thinking of using this company, DON'T.
27
Mar
Posted by Anonymous
My experience today has been very non-productive...no help altho I have spoken with three persons...none of which can help me to add postage to my DM100i postage machine. I have been on hold for almost an hour with three persons (so far)..with no result....Where does someone call for actual help. This is NOT the Pitney Bowes of the past...and unfortunate if this is the future for this wonderful company. Again....where do we go for help with our postage machine??
Thank you for your time!
24
Jan
Posted by Not Fond of Waiting
The most recent rate change has wiped out our presets. After a 2 1/2 hour wait for help on the matter, I found a different number in which I spoke to someone after holding 10 minutes. That proved to be completely useless and they instructed me to call the previous number to submit a work order. I've been on hold with them for another 1 1/2 hours with no foreseeable end to this at all. In the meantime, I've found a way to e-mail them my situation and have yet to hear anything from them.
24
Jan
24
Jan
Posted by Kelly Dietrich
The new rates were released this week. We were not notified of the rate increase and found out via teevision media. I was not able to locate any documentation in our paperwork about changeing the rates. I went to the website, but was unable to find the equipment that we have. We have a DM100. I am now on hold for technical services which is the least desirable effort. I have been on hold now for OVER 2 HOURS!! I have been in office administration for over 20 years with PB as well as other vendors and have always been notified of rate increases and the process for the upgrade. This is unacceptable. My fear is that when someone finally answers the call, I will get disconnected! I get paid too much to sit here on the phone listening to your recording thanking me for my patience!! I know that there are a lot of offices calling, but PB has obviously not prepared for the massive increase of calls. This is very disappointing and I will suggest that when we replace our current PB system, that it be replaced with another vendor.
24
Jan
23
Jan
Posted by Anonymous
I've been trying to get help with the rate change and getting the appropiate software update for ver 8.50 - I've been disconnected 4 separte times, and sent to a survey which kept repeating 3 separatees. I spent the majority of Friday on this problem and since 10:00. The file you emailed me is calling for a verifictaion number which was not included. Our pc can't accept a DVD which is how the file was sent originally and on Friday the file did not transfer from technical support and I understand that this problem started to appear Friday.This is a hospital and I'm tying up the mailroom services and still no help. What's going on!
Pamela Fetsch, Administrator
13
Jan
Posted by Allen
We have called Pitney Bowes Customer Service FOUR times in the past 2 weeks to resolve an error code(82)that our machine has been displaying. We were told on the first call that the error code is due to insufficient funds in our prepaid account, but first we were disconnected after our call was on-hold for 15 minutes. When we questioned why our account was not sufficiently funded, we were transferred to someone in the "billing department" who was unable to tell us about our recent payment history, or about the $1000 check that was mailed to Pitney Bowes two weeks prior to this phone call. After more than an hour and several attempts, we were able to have someone track down our payment, and we learned that it was applied to another entity's account. We were then disconnected as we were again put on-hold for a confirmation number. We have no idea when our payment will be properly credited.
The customer service experience with Pitney Bowes has been horrendous, and we have had better encounters at the DMV!
09
Jan
Posted by Amazingly Awful
What a joke of a company!! We've had two of their systems over the last few years, and their customer service is the worst I've ever experienced. When their SendSuite system crapped out on us over a year ago, and they couldn't get it going again, we finally gave up and told them to come get it. Over a year later they finally picked it up but still expect us to finish paying on the lease. We've talked to dozens of different people, everyone says they will get back to us, and I think two have called back... but couldn't help us. They're always very sorry about our problems, but none have been able to offer a solution.
03
Jan
16
Dec
01
Dec
Posted by Anonymous
I have never in my life been a witness to such horrible customer service until I started working at my new job!!!! Pitney Bowes Customer Service really sucks!!!!! Not only do you have to wait on hold for almost an hour but when someone finally picks up, THEY CAN'T HELP YOU AND YOU HAVE TO BE TRANSFERRED 10 MORE TIMES BEFORE YOU GET SOMEONE WHO CAN ANSWER YOUR QUESTION WHICH WAS PROBABLY A MINOR QUESTION TO BEGIN WITH...I would love to work for Pitney Bowes; they get paid all this money to deliver poor service. They need to cross-train every staff member to reduce the transferring of calls and wasted time. I have a lot of patience but when it comes to this company, I lose all sanity and I get angry. I don't normally write reviews for anything but maybe they will get around to reading this(then again, if their service is still poor, maybe they don't come on this site at all)
29
Nov
Posted by Anonymous
ABSOLUTELY HORRIBLE Customer service. I have been waiting on hold for another half hour, after getting disconnected after waiting half an hour to begin with. This comes after waiting 1.5 hours last week. All I am trying to do is put more postage on my meter. I am trying to give you money...And you make me wait like this?!?!? This company sucks. Going back to stamps.
