Read the reviews below to see the experience other people have had when dealing with customer service from Magellan.
I have ordered a car plug in on 8/16/11 and called customer service. Waited 15 min for someone to answer & sort of got the run around on why it was not shipped. I will cancel charges on my credit card as its now 8/25/11 & still nothing has been sent.
Your company is not favorable right now...
Bought Roadmate 5045T-EU.
Very inconsistend. Sometimes guides you in total differrent direction just a couple of hundred meters before your final destination.
Also the closest turning/intersection/exit distance which is shown on the map is 0.1km or 0.1 miles. This is totally unaceptable. Have they ever driven in a European city?
Now I am stuck with it,and it does not do the job which it was made for.
Ordered a Magellan Roadmate. It didn't work. Was told to return it and I did paying yet another postage. It has been two months now and have not received it. They claim they never received my return. I was given an email to contact customer service and two times the email was returned to me "undeliverable". We are a retired couple living on a budget and it was a real stretch for us to purchase this. We have not only lost our money for the product but also lost more money on postage to return it. Don't even try to talk to customer service. It's a real joke.
OUT OUR MONEY.
I ordered a Magellan GPS unit in line on 5/18. Still haven't received it yet. Status of order still says "Pending Fulfillment" and it is now 6/5/2011. I can't get a hold of any human being in customer service. I've emailed them numerous times with no response. They didn't hesitate to charge my card. Do they even exist? This is on the verge of fraud!! I am going to contact the Better Business Bureau next.
Magellan customer service in San Dimas Ca is the most unprofessional company ever. I called to talk to someone regarding parts to my unit and a woman answered very unprofessional acted like I was bothering her. While speaking to her I heard someone in the background using obscenities. I will throw my unit away and buy a Garmin. Good to know management had their employees under control.
I have a Magellan roadmate 1220. The product will not load an address. all it does is give a message that you only part of. I have been trying to reach Magellan support for 3 days and I get all the independent support companies but not yours. This system was purchased by the US Government to assist in locating damaged properties. What do I need to do to get this Roadmate updated.
Dear Valued Customers,
Thank you for taking the time to post your reviews regarding your experience with MiTAC Digital Corporation (Magellan). Your candid feedback, whether positive or negative, helps us further tailor our existing improvement plans and initiatives to address the concerns which matter the most to our customers.
At MiTAC Digital Corporation (Magellan), we take great pride in our ability to serve our customers and we are confident that our support services will continually improve, as our primary focus is on what matters the most - Our Customers.
Should you experience any difficulties with our products, please feel free to visit our website at http://www.magellangps.com or contact us at 800-707-9971. We'll be more than happy to assist.
Thank You,
MiTAC Digital Corporation (Magellan) - Customer Advocacy
Navigating the Magellan sites for customer service, etc. is unbelievably difficult. I sent two e-mails requesting confirmation of an order placed and have not received a reply. Magellan is quick to take your money be it through a charge card, etc., but you remain at their mercy to follow through. Hopefully I'll be receiving the item ordered but will NEVER again purchase another product from Magellan considering the lack or response to a question. Try to reach someone by phone ... FORGET IT!
Won't be using them again, we have a 2 year old model(2008) and there isn't a 2010 update(which is only available for about 15 out who knows how many units) for it, only an old 2009. Considering the products less than stellar performance and the fact that we have roads in our area that didn't exist in 2009, we'll be switching to Garmin.
Decent customer service, but poor products.
I started with a Magellan Maestro 4350 and have since had two more 4350s, a 4370, and finally a 4700. All of the additional models were replacements for the original 4350.
The 4350s and 4370 all had the same problem: random screen freezing that would force me to power the unit down by holding the power button for five seconds, and then reboot. Often times when I rebooted, all of my favorites would be gone.
The 4700 hasn't frozen yet, but my position shown on the screen seems to be lagging quite a bit from my actual position. The result is that the screen shows me an upcoming turn for an intersection that I have already passed!
I won't buy Magellan again, but I'd be willing to endure Customer Support if I could get a decent replacement.
Magellan SUCKS
my Magellan maestro 4350 started spider webbing in the middle of the screen and spread until the screen was mostly unreadable.
customer service was very nice and replaced my unit no questions asked.
the new unit arrived missing all my favorites so i paid the 80.00 to upgraded to new maps per there suggestion... WAIST of money!!!! as new maps did not have local streets that have been in area for years.
also started webbing again. I called cust. service and they offered NO HELP.
BUT offered another piece of there junk at a discount. NO THANKS. ill stick to garmin or lowrance Thank You
Magellan charged me $20 for a $10 map update.
They refused to give me a refund after sending them a copy of my online bank statement. They said this wasn't acceptable proof. Absolutely intolerable that they steal money from me and then say I have to jump through hoops to get it back.
First and last time I will ever by a magellan product. I warn anyone else to also stay away!
I always heard that Magellan customer support is poor. But that is NOT my experience. I have contacted them twice - once because the unit would not charge (after a year of moderate use). The second time because the replacement unit they sent mysteriously does not speak the street names (text to speech), as it should. Both times they were prompt, courteous, and helpful.
Sure, it would be better if there never were any problems. But that's what customer service is for - to take care of problems you wish you didn't have.
In my experience, Magellan gets high marks. I can think of many companies that would do well to provide the customer service I have received from Magellan.
First of all I will never purchase a Magellan product again. Having to pay to order a hard cover instruction book was the first thing that turned me off. Next your product service sucks and finally your product is unreliable. While driving it just dies on me and it's brand new. Compared to my friend's Garmin it's like comparing a Caddy (Garmin) to a pedal car. I was on my way to a hospital this morning for outpatient surgery and the gps simply decided to turn itself off and it's programmed to stay on continually. Thankfully I allowed an extra half hour to get where I was going.
