KitchenAid customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from KitchenAid.

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Viewing KitchenAid customer service reviews 26 - 36 out of 36
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21
Jan

Posted by tammy


on 1/21/15 at 5:41PM

complaint is.this is an ongoing issue.2010 is when we bought this gas range.when using self cleaning button.it locked my oven and display went black.we called they came and fixed it within 2 business days.2015 i use my self cleaning button again its locked again display black..ive spent so many hrs on the phone explaining the problem.it took over 2 weeks just to get an appointment .i was put on a list for 24-48 hrs then to get that rescheduled ANOTHER 4 days later.to my prevail they showed up on jan 20 2015..now im waiting again.only to hear from your supervisors and from extended warranty dept.im sorry for your frustrations.Really!!!! fix my stove.not only am i told if it cant be resolved we will refund your money back(not for the oven) for the warranty !! what about my stove ! we paid almost 1000 for it back in 2010.i dont want 318 back for a warranty.i want either the stove fixed or replaced as the warranty company stated. this is the words of one of your departments..........GET QUOTE
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KITCHENAID. FOR THE WAY IT'S MADE.

With KitchenAid Extended Service Plans, you can extend the life of your appliances and keep them operating at peak performance. Owning an extended service plan protects your appliances from costly repairs and unnecessary expenses.

When you purchase KitchenAid Extended Service Plans, you'll receive these benefits:
Convenient service scheduling '“ call us 24 Hours a day, 7 days a week, 365 days a year if you need to schedule service
No deductibles or hidden fees '“ no out-of-pocket expenses on covered repairs
Service you can trust '“ call and we'll send an Authorized Service Technician
Repair or replace '“ if your appliance can't be repaired due to a mechanical or electrical breakdown, we'll replace it
Affordability '“ a single repair bill on an appliance can average $154 - $252
Request A Quote

And the best part is...most brands you have in your home are eligible for coverage!

Purchase an extended service plan, receive a quote, find information, and more all on this one website.

Refer to Terms and Conditions for complete details, including obligors, administrators, limitations and exclusions. In TX, the obligor is Federal Warranty Service Corporation.

02
Jul

Posted by Anonymous


on 7/2/14 at 12:08PM

Dear Sir,
I purchased my dish washer in 2012 and took out an extended warranty that is good until 2018. Why did I bother getting this? I called today and was told that my problem is not covered.I will never buy another Kitchen Aid appliance.

Carole Lamb

23
Apr

Posted by Anonymous


on 4/23/14 at 8:34PM

Hi I have a KUDS03CTBL2 dishwasher that is 5 years old. It has started to have problems as the the dishes are not coming out as clean especially the top shelf. I have cleaned all the parts by following instructions on Youtube but the problem persists. I placed 5 bowls right side up on the top shelf and found these full of water after a rinse cycle so the water is getting up there. I feel the motor has become weak and does not produce enough pressure. Should I change the Motor/pump assembly? What else should I be checking? A quick response will be appreciated.

16
Jan

Posted by KITCHENAID IS A JOKE


on 1/16/14 at 10:20AM

KitchenAid is a joke! ALL OF YOU OUT THERE COMMENT THESE ELSEWHERE! Worst customer service I've ever seen! $10,000 refrigerator needed repair. After 2 weeks of the company lying about "sending a part", I was told the "tsunami affected the company that made their electronic parts".... Then he "thinks that's what happened." I asked how we could resolve it? NONE! Take the part out OURSELF..... which was next to impossible..... Send to some 3rd party and maybe "they can fix it." Guess how long to wait for repair? 2 more weeks! It will be over 30 dats with no working refrigerator! Read these reviews and DON'T PURCHASE KITCHENAID! Funny thing is..l. I only asked for some reimbursement (small amount) to cover the loss of food and service for the 30 days. Guess what? KitchenAid just doesn't do that? So I asked for some food coupons? Anything to resolve my distaste for the customer service? "Thats just not what we do!" Wow. You guys need an extreme makeover and TRAINING for resolutions. You just lost another KitchenAid loyal consumer!

12
Nov

Posted by Anonymous


on 11/12/13 at 5:47PM

we recently purchased a kitchenaid induction top convection oven range. From day one it will shut down with codes that no one in tech support can identify. I have lost hundreds of dollars in food and they will not replace the oven because if we throw the fuse box it will start working. It is like playing Russion roulette. I would not recommend Kitchen Aid to ANYONE. And as for customer service it is useless.

04
Nov

Posted by vince


on 11/4/13 at 7:03AM

kitchenaid dishwasher model kuds01flss5 - very low quality and poor customer service. I have had to have service tech repair spring mechanism in door 6 times, now on the seventh. The last time it broke me repair technician advised me to buy the extended service plan (cost $126.50 + txs = 1 year). That was on 11/14/2011, that plan expired on 11/13/2012. Dishwasher broke again (same part/problem = obvious design/engineering flaw) new pplan will cost $ , or I will have to pay $ for technician to repair outside of warranty.

I can not understand why Kitchen Aid will not act honorably and admit the design/engineering flaw, and provide some type of resolution that at least reduces the costs to repair the same re-occurring problem?

14
Feb

Posted by Anonymous


on 2/14/13 at 8:28PM

15 Feb 2013 / Singapore

KK

This is to captured today’s conversation.

This morning I called and advised bad experience with CK Tang Orchard on purchasing a unit of Kitchen Aid, your reply was “ there nothing you can do about the service from CK Tang, you only sell the machine to CK Tang”.

I would like to highlight that without proper promoter or marketing skill, consumer will not buy Kitchen Aid, when we run in to problems with your distributors, I had been told it was not concerns of yours/ Meyers, sad to learned that. I am glad I go for full refund instead, with such bad experience and distribution channel, I try my best to stay away from Meyer products or products being represented by Meyer. You guys still have a lot to learn, it is proven that Japanese maker still doing better at least the service level definitely better than yours.

As for Crystal at customer service, - my 1st request, speak to your higher management / director, the answer was– they are all on Chinese New Year Holidays, my 2nd request - leave a message to your director in charges of sales to return call after holidays, the answer was – Our Director don’t return calls. It’s sad to learn from your customer care staff that Director do not return calls, I wondered who would care and handle such case and no wonder service level at min or none at all, without proper guild line or supervision of Directors, even themselves are reluctant to receive feed back from direct consumer.

Jenny Chen
Singapore

20
Dec

Posted by Anonymous


on 12/20/12 at 5:58PM

On December 28, 2011 I purchased a one year KitchenAid Extended Service Plan for
$137.75 on my KA refrigerator Model KSRS25FTMS01 that was installed on 06.18.08 On MARCH 29, 2012 the repairman (DSM Appliance Service) ordered and replaced an ice door kit and connector. In JULY 2102 I called for repair service again. The repairman said a new door would need to be ordered because the liner was faulty and allowed air to enter the icemaker thus "freezing" the entire unit and making it unuseable. After hearing nothing for one month I called DSM in AUGUST and they said the door was on order but they had no ETA (estimated time of arrival) yet. Can you believe in OCTOBER DSM called ME and asked why my repair had not been done. They asked if I had cancelled the request! I asked them to check THEIR notes as I was waiting for them to receive and replace my door. In OCTOBER and NOVEMBER I called customer service at least 20 times and kept getting the run around. I had to speak with different customer service representatives EACH time. I spoke with Amber, Phyllis, Melissa, Clinton, Sherry, Brian and finally a Quenton. I was told if they couldn't repair the refrigerator I would be offered a cash settlement from the "Claims Department". I never could get anyone from the Claims Department to speak with me or call me back. Finally I was transferred to Samantha in Cleveland, TN. She transferred me back to Katy at the Extended Service Plan. Katy transferred me to Taylor in Michigan. Taylor said the extended service plan would NOT cover the door/liner and I would have to pay $565.99 for the door and the service company would install it. I will purchase another refrigerator but it will NOT be a KitchenAid and I'll never purchase another KitchenAid Extended Service Plan.

12
Oct

Posted by disgustedcook


on 10/12/12 at 9:27AM

We bought our home 6 years ago. At the time it had all white low end appliances. We came from a smaller home where I had all KitchenAid. I was very happy with them. I talked my husband into high end SS double oven, dishwasher, over the stove microwave, dbl door frig and gas cooktop. These appliances are garbage. The fridge doors have shelves and they are all broken. The dbl oven is so loud you can't hear yourself when it is on. The cooktop is glass and it broke within a week. The dishwasher only empties 50% of the time and the utensil basket is full of holes. The microwave was trash and started having problems with the screen w/in 6 months. All of these things started happening within the first 12 to 24 months. Our appliance repair guy told me that once KitchenAid sold to Whirlpool he's had nothing but quality issues. I will never purchase a KitchenAid item again. Not to mention the 10 minutes or more on hold just to ask a question. Penthouse prices with outhouse quality.

31
Aug

Posted by Anonymous


on 8/31/12 at 5:16PM

Kitchen Aid service is abominable. My brand new french door appliance suddenly went to an internal temperature of 61 degrees. When I called warranty service I was told that no repair person could come for one whole week. What was I to do with all the food?? The supervisor suggested that I buy an alternative small refrigerator to keep the food from spoiling.

22
Jan

Posted by Anonymous


on 1/22/11 at 2:44PM

I was very excited when we bought this house in 1993 because it had all Kitchen Aid appliances.After about 2 years I started having problems with the cook top. I have AHS so they have sent multible service men out here who have fixed it? but in a few months the trouble occurs again.I am very dissappointed in this and after years of trying to fix this, I am very unhappy with this. I am writing this to let you know for some reason this cooktop has never been worth a darn.The model number is very hard for me to read but I think it is KECG2605WH-3 SERIAL NUMBER IS XBO801398

Viewing KitchenAid customer service reviews 26 - 36 out of 36
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