Read the reviews below to see the experience other people have had when dealing with customer service from Jensen.
Barely had the GPS Unit and it acts up. I call their awful customer service, I wait 1 hour, hang up call again and waited another hour, and they don't even help you at all, " Call again, Monday, and I'm waiting again, automated nonsense says your next in line, Does the guy in front of me take hours? Talking about sending it in, he didn't even ask for the damn model number. They have no experience and CUSTOMER SUPPORT is ALL BAD.
I have had a jensen in-dash car stereo for 7 months now. It has never worked correctly. It just came back from 'repair' for the second time and STILL isn't repaired. I will never, ever, ever, NEVER purchase Jensen or Audiovox equipment again. They use an outside firm "Protech Electronics" that makes YOU pay to send their crappy equipment in repeatedly for repair. They are rude at protech and clearly incompetent. I would NOT recommend their products. I'm filing a BBB complaint and won't give up until they refund my money, take their P.O.S. radio back and PAY to have my old stereo reinstalled in the vehicle.
