Iberia customer service

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Customer Service

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Phone: 800-772-4642

  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Sun: 8:00am-12am
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User Reviews

17
Sep

Posted by Piotr


on 9/17/19 at 6:31AM

Worst airline ever. I've made a simple claim asking for travel certificate (you can only do it online) and they have never got back to me. In addition they seem to have serious issues with their company email addresses as anything they claim they've sent never reaches its destination. Communication skills over the phone are another layer of nightmare as staff's English is so poor it makes simple question unanswerable. I'm still stuck with unresolved immigration situation solely due to this airline's lack of professionalism. Avoid at any cost.

06
Oct

Posted by Anonymous


on 10/6/15 at 1:10PM

Have reservations for Oct. 28 2015 flight from O'Hare Airport in Chicago to Madrid

and then Barcelona.

Will be using bus transport to O'Hare but must get off bus at bus terminal instead of

terminal 3 due to road construction at airport.

Can we arrange for wheelchair service from bus terminal to terminal 3.

Henry D. Hildebrandt,

29
Jul

Posted by Anonymous


on 7/29/14 at 7:04AM

I have tried to call your customer support number many times (more than 12 times) and I can't reach any one to assist me. I have booked my ticket online and trying to reserve seats on the segment on Royal Jordanian airlines. I called RJ and they said they can't access the website. I tried to do it through Iberia website and it can't be done.



Can you please advise me what to do?



Thanks in advance.

15
Apr

Posted by Anonymous


on 4/15/14 at 4:45AM

Possibly the worst airline website ever. The number they refer to is Spanish only. They refuse to check me in on line because I bought the ticket on line using a non-Spanish credit card from within Spain. I bought RENFE train tickets on line using the same card without problems. They are chauvinist idiots, don't use them.

08
Apr

Posted by Scipio


on 4/8/14 at 4:30AM

I travelled on the 14th March 2014 from Heathrow to Madrid and changed plane to a larger aircraft to Santiago both flight offered poor customer service flight attendants were rude. They have given BA a bad name. One had to wait a considerable time for a drink and a main meal and steward complain when ask for a different meal from the one given. One could not select their seat on check in .

View all 11 Iberia customer service reviews »
Customer Service Ratings

Based on 59 votes.

2.9

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Iberia customer service news
The Worst Airlines In The World Ranked: Iberia, RyanAir, Royal Jordanian Make The 'Miss' List

While Jet2, a British budget airline, scored high for its on-time performance and customer service, it made the worst airlines list because of its poor claims processing score. Indian-based Jet Airways was another low-scoring airline, earning only ...

Aeronautica: aereo Iberia perde contatto, intercettato da 2 caccia - AGI

Una coppia di caccia Eurofighter del quarto Stormo di Grosseto, in servizio di allarme a protezione dello spazio aereo nazionale, hanno intercettato un velivolo A-320 della compagnia spagnola Iberia, sulla tratta Spalato-Madrid, che aveva perso le ...

British e Iberia incrementano la fee sui gds

In una dichiarazione rilasciata a un media inglese, il portavoce di British Airways ha affermato che "l'aumento si applica alle prenotazioni che non vengono effettuate tramite una connessione Ndc, i portali di prenotazione Iag, il sito call center o i ...

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