Posted by mike apndo
I returned a Sonata last month to a local dealership as my lease was expiring. I received a letter with several charges on it. A $400.00 disposition fee, a $450.oo excess wear fee & a $59.50 official fee and taxes charge totaling $909.50. I called the 866-771-3663 number and spoke to Jasmin. I wanted an explanation of the $400.00 charge. Although Jasmin was somewhat helpful at first, her tone drastically changed when I questioned the $400.00 charge. She stated at least 7-8 times that this charge was listed on the contract. Even after I asked her not to repeat this canned response, she stated it again. She stated that I had sixty days from the return date of my car to pay the $909.50 or the account would be sent to a collection agency. The date of the letter sent to me was two weeks after the return of the vehicle. So in reality, that is only 45 days to make the payment. I explained to Jasmin that I would like to make four equal payments over the next four months. She stated that was fine but the account would go to collections in sixty days from the return of the car. I asked to speak to someone whom can assist a customer in their time of need. I am willing and need to pay the entire amount, just over a four month plan. Jamin said someone in authority would call me within 72 hours. That was a week and a half ago. Is it just because I turned in my car that the normally good customer service that I received from Hyundai has come to an end? Please have someone contact me as soon as possible to work through this matter and assist a potential customer in their time of need.
Thank you
PS. I would suggest a retraining program for Jasmin. Her customer service skills need to be a bit more pleasant, understanding and cooperative with people.
