Fortune customer service news

Find the latest Fortune news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Woman Charged Over $7000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later


So after emails to Amazon Customer Service and Amazon CEO Jeff Bezos, and contacting the local news station, she was finally reimbursed. Amazon also told USA Today that it would look into Carroll's interaction with Customer Service, so it can provide ...

Georgia Woman's $1 Billion Settlement May Be the Largest US Sexual Assault Verdict Ever


Hope Cheston was only 14 when an armed security guard at an apartment complex in Jonesboro, Ga raped her in 2012. She told the Atlanta Journal Constitution that she feared her case would simply be “swept under the rug.” But on Tuesday, nearly six ...

Trump Cancelled the North Korea Summit. Here's What He Should Do Next.


President Trump cancelled the June 12 summit with North Korea's Kim Jong Un after saying Pyongyang's latest statement demonstrated “tremendous anger and open hostility.” The sides were far apart on the sequencing of denuclearization, with lingering ...

Introducing the New Fortune 500 List


The 64th annual Fortune 500 list is out this morning, and you can find it here. With $12.8 trillion in revenue–2/3rds of U.S. GDP–and 28.2 million employees worldwide, these companies remain the most important engine of both the U.S. and the global ...

After a Record Hurricane Season in 2017, Forecasters Warn US to Brace for More This Year


Parts of the country are still cleaning up after 2017's devastating hurricane season, but forecasters are already sounding a warning bell about 2018. And even though hurricane season doesn't officially begin until June 1, the first named storm could ...

Iran Could Benefit From the Brewing US-Europe Nuclear Deal Dispute


The EU believes the Joint Comprehensive Plan of Action (JCPOA) nuclear deal is worth preserving. It is no surprise, then, that President Trump's decision to restore nuclear sanctions and terminate America's adherence to the JCPOA risks putting ...

Kate Middleton's Royal Baby Birth Probably Cost Less Than Giving Birth in the US


On Monday morning, Kate Middleton, the Duchess of Cambridge and wife of Prince William, gave birth to another child, aka royal baby number three. The baby boy was safely delivered in the Lindo Wing of St. Mary's Hospital in London, the kind of private, ...

Skilled at Esports? There's Now a University Offering Scholarships to Top Fortnite Players


You may have heard of Fortnite, the new, free game that's sweeping the nation and irking teachers everywhere, but parents and school administrators may have to re-think their disciplinary plan: Fortnite could actually help kids stay in school. Last ...

This is America's Favorite Fast Food Restaurant (Again)


Animal style continues to reign supreme with fast-food patrons across America. In-N-Out Burger has once again topped Market Force's annual customer survey of the nation's top quick-service restaurants. In-N-Out Burger, a beloved California-based burger ...

'We Shouldn't Stop Flying.' What to Make of the Southwest Plane Accident That Shattered a Remarkable US Safety ...


Almost 100 million U.S.-operated airline flights, carrying several billion people, had taken off and landed safely in this country over a nine-year span since the last time a passenger died in an accident. That record for avoiding fatalities — which ...

President Trump May Want the US to Rejoin the TPP. But It Won't Be So Simple


President Trump may, or may not, be having a change of heart about re-entering the Trans-Pacific Partnership. But regardless of his decision, such a move would be hard to navigate. The remaining 11 countries have already reached their own deal. In ...

America's Trade War with China: Get Ready for "a Little Pain"


Last week in this space I noted that global investors had shrugged off the prospect of a U.S. – China trade war. What a difference a week makes. On Tuesday, the Trump administration rattled market bulls by calling for 25% tariffs on $50 billion in ...

Why President Trump's Trade War With China Could Make Bacon More Expensive


As a trade war between the U.S. and China escalates, tariffs imposed by the two nations have business owners in industries ranging from cars to wine feeling nervous. But one sector that's likely to be hardest will directly affect your breakfast table ...

Are Banks Open on Good Friday? Everything You Need to Know About What's Open — And Closed


No one is expecting the stock market or the post office to be open on Easter, but what about on Good Friday? People are gearing up for the upcoming holiday weekend and that includes ensuring all of their errands — like going to the bank, mailing last ...

VW Unveils a Pickup Truck Concept For Americans


Volkswagen has unveiled the Atlas Tanoak, pickup truck concept named after a species of tree native to the U.S. West Coast, a signal that the German automaker is considering chasing one of the biggest volume segments in America. The dual-cab short-bed ...

Playboy Joins the #DeleteFacebook Movement


The #DeleteFacebook train has picked up another passenger, at least for now: Playboy. The men's magazine announced Wednesday that it is deactivating its accounts on the leading social media network. It's not full-scale account deletion, but it does ...

China Strikes Back in US Trade War: The 128 Products It Wants to Tariff and Why


China and the Trump Administration are going tit-for-tat. Following Trump's already controversial tariffs on steel and aluminum announced earlier this month, the president directed the U.S. trade representative to level additional tariffs on $50 ...

President Trump Bans US Citizens From Buying Venezuelan Cryptocurrency Petro


President Donald Trump banned U.S. purchases of a cryptocurrency the Venezuelan government is rolling out, as part of a campaign to pressure the government of President Nicolas Maduro. Trump issued an order on Monday prohibiting U.S. citizens from ...

Why You Should Wear Purple on International Women's Day


On Election Day 2016 it was white, at the Emmys it was black, and on International Women's Day, which lands on Thursday, March 8, it'll be purple. Purple is the official color of International Women's Day, founded more than a century ago after some 15 ...

Why Amazon's Banking Play Is Doomed


This is the web version of Data Sheet, Fortune's daily newsletter on the top tech news. To get it delivered daily to your in-box, sign up here. It's March 6, but Old Man Winter isn't done with us yet on the East Coast. Aaron in for Adam, contemplating ...

Cord Cutting Hits Another Record, Bashing Cable and Telecom Stocks


The rate of consumers dropping their cable and satellite TV packages hit the highest level ever in the fourth quarter, while Internet TV subscribership grew strongly. After companies from cable giant Comcast to satellite TV titan AT&T, which owns ...

These States Offer the Best and Worst Quality of Life


If you could live anywhere in the U.S., which state would most improve your day-to-day life? At a time when many markers of quality of life in America — like average life expectancy and mobility — are on the decline, these are the states where the ...

How to Fly the Best First-Class Seats, Cheaper Than Economy


Airline industry experts have been proclaiming the death of first class for years. While some airlines have done away with it altogether, others are doubling down with palatial suite-style seats, lavish amenities, and services that pamper, both on the ...

House Prices Are Soaring. Here Are the 5 Cities Where They're Rising the Fastest


Such is the state of housing prices in the U.S. that a Harvard University study from over the summer estimated that nearly 39 million Americans can't afford their homes. It's not hard to see why. Hunger for real estate, along with shortage of supply ...

Why a Federal Judge Dismissed a Lawsuit That Could Have Legalized Marijuana Nationwide


The plaintiffs in the case included former NFL player Marvin Washington, along with a 12-year-old girl who uses medical marijuana to treat her chronic epilepsy and others who used the drug for medical reasons. Their lawsuit, which named Attorney ...

America's Nightmare Flu Season Is Finally Coming to an End


While still at epidemic levels, the historically bad 2017-2018 season has finally started to subside. After appearing to plateau last week, visits to the doctor and deaths caused by the flu decreased for the second week in a row. A predominant strain ...

These Are Fortune's 100 Best Companies to Work For in 2018


Want to work at a good company? Sure. A great company? Definitely. But the best company? Well, that's a no-brainer. On February 15, and in longstanding partnership with Great Place to Work, Fortune unveiled its annual list of the 100 best companies to ...

How Australia All But Ended Gun Violence


On April 28, 1996, a 28-year-old man named Martin Bryant drove his yellow Volvo to a popular tourist spot in Port Arthur, Australia, a former penal colony on the island state of Tasmania, and opened fire with a semi-automatic weapon. Before the day was ...

Why Some KFC Locations Are Running Out of Chicken


When DHL was awarded the contract four months ago, they promised to “set a new delivery standard,” but a week after it came into effect, distribution issues have forced some branches to close, open for reduced hours, or offer an abbreviated menu. KFC ...

Everything That's Open (and Closed) on Presidents' Day 2018


Many Americans get to enjoy a long weekend this week — and they have George Washington to thank. Presidents' Day arrives every third Monday in February and is a federal holiday, which means most government offices, post offices and banks are closed ...

Renewable Energy Surges to 18% of US Power Mix


Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar, wind, and hydroelectric dams. That's up from 15% in 2016, with the shift driven by new solar and wind projects, the end of droughts in ...

How Russians Used Social Media to Boost the Trump Campaign, According to Robert Mueller's Indictment


The 37-page indictment issued yesterday by Special Prosecutor Robert Mueller alleges that Russian agents used a multitude of tactics to attack Donald Trump's presidential rivals and sow mistrust of the American political system. Prominent among those ...

We May Finally Be Turning the Corner on the Flu Epidemic


The influenza outbreak that's killed thousands of Americans and wreaked havoc on the lives of many more seems to have passed its peak and started a slow retreat. The number of doctor visits for flu-like symptoms plateaued in the week ended Feb. 10 ...

Commentary: America's Response to Gun Violence: a Cycle of Mourning and Failure


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Fox News Deletes VP's Op-Ed Slamming 'Darker, Gayer, Different' US Olympic Team


Fox News has deleted an op-ed column in which the outlet's Executive Vice President argued that the diversity of the U.S. Olympic Team would weaken its competitive prospects. Instead of a team that is “Faster, Higher, Stronger,” the column argued that ...

The Flu is Killing Up to 4000 Americans a Week


The amount of influenza ravaging the U.S. this year rivals levels normally seen when an altogether new virus emerges, decimating a vulnerable population that hasn't had a chance to develop any defenses. It's an unexpected phenomenon that public health ...

Here's Why Life Expectancy in the US Dropped Again This Year


Life expectancy in the U.S. dropped for the second year in a row, according to the CDC's National Center for Health Statistics. The new average life expectancy for Americans is 78.7 years, which puts the U.S. behind other developed nations and 1.5 ...

Here's Why Amazon Wants to Start Its Own Delivery Service


Amazon looks to be gearing up for another fight. The Wall Street Journal reports the company is preparing a delivery service for businesses, which would compete directly with UPS, FedEx and (less directly) with the U.S. Postal Service. “Shipping with ...

Commentary: These New Regulations Could Transform US Corporate Titans


The key to success will be adopting the mentality that privacy—like user-friendliness and quality Customer Service—is a fundamental expectation to be integrated at every level of operations. With just a few months to go before GDPR takes effect ...

The 10 Most Congested Cities in the World


Five of the top 10 most congested cities in the world are located in the United States, according to a global traffic scorecard published annually by Inrix, a company that aggregates and analyzes traffic data collected from vehicles and highway ...

Major Banks Ban Buying Bitcoin With Your Credit Card


Most major U.S. credit card issuers have now banned the use of their cards to buy Bitcoin or other digital currencies, in a move intended to decrease both financial and legal risk. Bank of America began blocking cryptocurrency purchases on Friday ...

Larry Nassar Sex Abuse Case Balloons to at Least 265 Victims


... of 40 to 125 years in prison for Nassar, the former team doctor who sexually assaulted athletes under the guise of providing medical treatment during his time working for the U.S.A. gymnastics team, Michigan State University, and Twistars. At least ...

Commentary: Larry Nassar Deserves a Life Sentence—Not Sexual Assault


Judge Rosemarie Aquilina last Wednesday sentenced Larry Nassar to 40 to 175 years in prison for sexually assaulting more than 150 gymnasts while working for USA Gymnastics. Earlier in the sentencing hearing, she told Nassar he deserved to be raped ...

Budweiser Just Released Its 2018 Super Bowl Commercial and It Has Nothing to Do With Beer


“Stand by Me” is sung by Skylar Grey in the commercial and part of the proceeds from her single will go the American Red Cross, which Budweiser parent company Anheuser-Busch has partnered with for more than 100 years. Last year, Budweiser's Super Bowl ...

US Olympic Committee Calls for Entire USA Gymnastics Board to Resign


U.S. Olympic Committee CEO Scott Blackmun called on the entire USA Gymnastics board to resign following Wednesday's sentencing of former USA Gymnastics and Michigan State University doctor Larry Nassar who sexually abused young women under the guise of ...

Toys R Us


Toys “R” Us Inc. is planning to close about 180 U.S. stores as part of a reorganization plan to emerge from its September bankruptcy, according to a court filing. The move to shutter about 20 percent of its U.S. store base, which needs court approval ...

"I Just Signed Your Death Warrant" — Judge Sentences Larry Nassar to 175 Years in Prison


Dr. Lawrence G. Nassar, the former team doctor for the U.S.A. gymnastics team who plead guilty to 7 counts of criminal sexual conduct, was sentenced Wednesday to 40 to 175 years in prison by Judge Rosemarie Aquilina, who exclaimed, as she made her ...

Melinda Gates, USA Gymnastics and Kevin Spacey: Broadsheet for Jan. 23


Good morning, Broadsheet readers! Three USA Gymnastics board members are out, the Notorious RBG says #MeToo, and Melinda Gates is investing big in diversity. Have a fabulous Tuesday. EVERYONE'S TALKING. • Melinda's money. We've all seen the stats ...

Winter Olympics: Team USA's Ralph Lauren Uniforms Have Built-In Heaters


Ralph Lauren's USA Olympic and Paralympic athlete uniforms don't just look warm to wear, they actually radiate heat. Temperatures at the Pyeongchang Olympics in Korea are expected to reach 10 degrees or colder. However, when Team USA parades into the ...

The UK and France Are Thumbing Their Noses at the US Over Net Neutrality Repeal


While efforts to revive net neutrality in the United States continue—by way of states suing the Federal Communications Commission (FCC) and senators trying to overturn the FCC's December repeal—two European countries have thumbed their noses at the U ...

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