Posted by Mack
Can't speak to anyone! Very frustrating. Have a specific need which doesn't fall under their voice prompt system.
FPL customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from FPL.
25
Jun
01
Jun
Posted by FPL a job well done
Yesterday a lighting stroke the transformer next to my house and the power went out, I called fpl and they came fast, they change the transformer and the power came back. I want to thank the workers first, and the company next for the excellent job they did, very professionally, and a very nice group of people. That���¢�¯�¿�½�¯�¿�½s why I recommend them for a job well done, thaks
10
May
Posted by CCG809
FPL has NO customer service -- I spent over half-hour giving a robot prompts -- no option for a human came up -- the only way I was able to get a human on the line was to speak gibberish into the phone each time the robot spoke -- it works -- but by the time I got a human I was irate --
also -- "Julia" the online customer service "person" is another robot with programmed answers -- they put a cartoonish picture of a woman up next to the chat box -- they should not insult customers trying to make them think they are chatting with a person -- disgusting --
FPL to you: pay your bill and shut up
08
May
08
May
07
May
23
Apr
13
Apr
13
Apr
Posted by Vella
I have tried to get power on my property for 5 years. Most recently I was told that I need one of the really tall poles with transformers on my side of the road. But many others on my road have something called catch poles. I was also told in a nasty voice that they needed to know where I plan to put something on my property. I have sent two site plans. So I would offer to draw you a picture so that you would know where I want to put something, but I have already done that twice. My property is surrounded by tall poles with transformers. Probably six or seven of them. Is there something special about my piece of property that I cannot utilize a catch-pole?
12
Apr
05
Apr
01
Apr
31
Mar
Posted by [email protected]
Ive put in the paper work for an outdoor light a couple months ago,and havent heard diddly back about it from fpl.why??
29
Mar
Posted by Anonymous
I don't have a phone that can call out and I desperately need help making my bill payment. I was only given unto tomorrow to make a payment. I'm on social security and my money comes in on the 3rd of each month. Please let me pay the $267 dollars on the 3rd of April and the balance plus another $222.42 on the 3rd of may. I only receive money once a month. My account Thank you
26
Mar
22
Mar
Posted by Gloria
I am so irate over trying to get someone to talk to. On your home page you give NO options to telephone. I appreciate that many items can be handled by the internet but you give no phone number to call. Then I had to do a google search for a phone number to call and saw a 1-800 number that I called. I then went through a series of what my problem was,three to four times and there was NO OPTION TO TALK TO A CUSTOMER SERVICE REPRESENTATIVE. Then I had to do a web search again to see if there is any way to talk to a human and it was on a page that said to press 1 and then 0 two times. I tried that four times and finally got a human. Then they couldn't help me because the can't see my bank info. I was paying through one bank and it was supposead to be coming out of another.
20
Mar
20
Mar
Posted by christopher
Can someone plz send me a link in how to download an old billing statement..I need the bill cycle of when we had hurricane here in sarasota..I need to show fema I had no power here on s lockwood ridge rd for like 8 days plz contact me at plz I need that copy of billing statement ty
20
Mar
20
Mar
19
Mar
Posted by Mia
Thanks for contact me, however the issue isn't not if I own, the issue is that I've been over charged $$, please look at my account, I paid FPL through my bank on the day is supposed to, and FPL charging extra money.
Unless there is something that I'm doing wrong, FPL owns me money, I'm looking forward to speak to SOMEONE.
19
Mar
Posted by Axel
Impossible to speak with a live human beign, specifically to resolved a bill issue. I think a customer deserve a line to speak with someone, the automatic machine does not offers ANY OPTIONS in over billed issues.
Please add a live customer service line, this Is the same as ignoring customer needs and it's like this is done on purpose.
16
