Posted by Anonymous
called different numbers, attempt to email, NOTHING went through, and on the phone all that was available was automated, no live person to ask
Experian customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Experian.
02
Jan
23
Nov
Posted by joyful
I am trying to cancel the 1.00 SUBSCRIPTION that you'll offer, that turns into 32.00 before you finally get your credit report. I did it for my boyfriend but I used my bank card that I don't keep money in a lot and if I can't cancel like you'll said I could , my account will keep overdrawing and I am homeless, so therefore I don't have the money to pay on a regular basis.
20
Nov
Posted by Anonymous
It's sad that anonymous users post that they got right through in two minutes and talked to a live person....it's sad that either Experian or whomever are such POS that they would lie like this....to anyone like me that cannot get a free report from them, hang in there...I am in one of the states that has the free guarantee..and will be contacting my state government over it....tired of the big guys stomping on me....
29
Sep
27
Sep
Posted by Anonymous
I have been trying to contact EXPERIAN for months now to find out why my credit report does not have anything on it from them. This is preventing me from getting my credit straighten up. I have been trying by phone and email and never get any reply. PLEASE HELP I need to find out what is keeping my credit so bad and it all points to you. Please email to
28
Aug
26
Aug
Posted by Ann Noyed
I tried to create an on line account with the social security administration and continually was locked out because it appeared someone else used my ss#. The soc sec rep I spoke with gave the phone number for Experian to see if I could get it sorted out....what a joke! None of the "options" applied to me and there was never an option to speak with a representative. Experian is absolutely worthless!!!!
16
Aug
12
Aug
07
Aug
08
Jul
Posted by Anonymous
my name is Victoria Henshaw, I am disputing that I am not owing or indebted to the AT&T of any amount of money, I paid all my bills when I stopped being their customer, please check well and fix this mess, thank you.
I have gone back the AT&T this morning, only to be told that I owe them no bills.
18
Jun
Posted by Anonymous
After being denied access online to a free annual credit report, I tried calling the various toll-tree lines that Experian offers on their website. None of those allowed me to talk to someone although they did offer a variety of paid services as well as help if you submitted your credit report number. (That was the problem, I couldn't get the credit report). In calling the number, the operator was a bit confused and offered me the toll free numbers first. I explained that I had tried these several times but could not speak to someone which was the only way to address my issue. She transferred me to Debbie who was quite helpful and claimed to be sending the report out today. Although she could not find the reason for not being able to access the report on my earlier attempts, she patiently listened to the problem and offered the information she had. Thank you to Debbie
27
Apr
Posted by Anonymous
My name is Karen Garel. I was disappointed in my credit score. Some of the payments were made, but it still has it listed as unpaid, which resulted in a low credit score. I have the document which shows some of the items were paid.The Portfolio Recovery Associates was paid in full, account number Please get in contact with this company and tell them I paid it in full. I have only 180.00 dollars left to pay off Capital one which is in progress, account number
25
Apr
Posted by KJackson
Experian customer service is terrible. You can call and call again and not get a live voice. You almost have to call as if you're a new member trying to join the program to get a live voice who then transfer you back to the same automated system. I've been trying to get a live voice almost 40 minutes!
01
Apr
Posted by Anonymous
Experian SUCKS!! Because of you guys I had trouble getting health insurance and am still having trouble. All because I cancelled my membership with FreeCreditReport you mess with my identify. My identity can't be found and once I was told it had been verified I still wasn't able to get insurance. It still said "Identity Not Verified".
21
Mar
06
Jan
19
Dec
Posted by Anonymous
I received a USPS mail suggesting I have requested an annual free credit report.
I have not.
Although "Shena" tried to be helpful:
1) I could hardly hear her & asked her to speak louder several times.
2) It's possible her accent was making things more difficult to understand her.
3) I was very disappointed this number is NOT an Experian number, which I was led to believe was the case when I searched to talk with a human at Experian.
Now I've been directed to either the automated number or website whereupon I assume I will not be able to receive the information I'm seeking.
31
Oct
26
Sep
Posted by Anonymous
My name is Miriam Escobar and I filled bankruptcy 2 years ago. My mortgage and a car where not included in the bankruptcy. I have a copy of the payment history that I have been paying the mortgage and the car all along and I would like to mail or fax to you in order for you to correct my credit record.
Please email me the fax or address and to whom's attention should I address it to. My eamail adreess is
Miriam Escobar
23
Sep
Posted by pew8841
Like several others I've seen commenting, I tried every number and web-site they provided only to be sent through an automated system which provided zero assistance. I have been reported deceased by one or more of the bureaus and am trying to make sure everyone knows I'm upright. Still have't figured out how to accomplish a relatively simple task.
The whole system sucks
21
Aug
21
