Dickey's Barbecue Pit customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dickey's Barbecue Pit.

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Viewing Dickey's Barbecue Pit customer service reviews 26 - 50 out of 61
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16
May

Posted by Oliver


on 5/16/17 at 10:42AM

Our local Dickey's story was unable to read either of two gift cards that should each have had a positive balance (one full, the other partial). This has happened before, and on a later visit the cards have been read. I wonder if this is a ploy to get us to pay cash rather than use up the gift card. So, I tried to check the balance on line but the numbers weren't recognized. I tried to call customer service and was referred back to the website to leave feedback. I am simply unable to locate a human. What if I had an urgent issue, such as wanting to report food poisoning? I think it is a company's corporate duty to provide a means to reach a live person, especially in the food service industry. So I am feeling ripped off with no means to address my questions.

07
Apr

Posted by ExLongTimeCustomer


on 4/7/17 at 11:38AM

I just visited your Pasadena, CA location. Your new menu is terrible. The food handling was horrible and the friendly professional staff are now a demoralized group of people. Also except for a few young people who were new customers the place was empty. How could you take a great wonderful tradition that has been around for decades and ruin it in such a short time. Shame, shame, shame. I read the multiple reviews out there and I would say you are losing a lot of customers. Sad.

02
Mar

Posted by Anonymous


on 3/2/17 at 1:07PM

Just went to park crossing Fresno ca . First visit and my last!! Ordered two sandwiches and got two potatos !! Went up to say that I didn't get what I ordered. He told me that's what I ordered, never offered to make it right . Very rude!!Will never go again and will tell everyone my bad experience.
spent money $15 for nothing!!!

02
Jan

Posted by Marxdog23


on 1/2/17 at 10:54AM

On January 1 I placed an online order for your location at military crossing in San Antonio Texas. I received email confirmation to pick up my order at 5:36 pm. My debit card was charged. Imagine my surprise when I drove to pick up my order and the location was closed. With a handwritten sign on the door. I went to the location at opening today. The manager, Monica Lara said the charges would be reversed as soon as she was able. Well my account was charged at 5:21 pm yesterday. The manager apologized but implied that I should have called ahead to make sure they were open. Then what is the point of online ordering. I am very disappointed. I love your food and was excited to share it with friends on new year's day. I wasn't even offered a fountain drink or coupon for the embarrassment and inconvenience. You have lost a customer

19
Dec

Posted by Anonymous


on 12/19/16 at 2:15PM

My fiance and I decided to eat at Dickerson BBQ pit today 12/20/16. Our experience was awful. The young lady whom served us had an attitude. I eat pork but fiance don't. She ficedar my pulled pork sandwich. My fiance informed her he doesn't eat pork. With an attitude she said I can another board. She did and with the same gloves she open his chicken breast and touched his food with pork gloves. I proceeded to notify the next young lady how gave us our sides because her attitude was ugly. I washed my hands came back to the table my fiance was really upset by then. The young lady for sides told ms.attitude that he doesn't eat pork and you used the same gloves. She said " If you don't eat pork why come to a BBQ restaurant?" I found it offensive and down right rude. To top it I found plastic in my mac n cheese. We wanted a good place to eat this was not it. Come to ask the cashier very nice lady. She said Ms. Attitude runs the place. Dickeys BBQ highway 80 in pooler Georgia .

01
Nov

Posted by Chris


on 11/1/16 at 2:46PM

I like the food , but the process is broken I just had lunch at dickies today Spokane Washington November 1, 2016 I was greeted by the girl from first 50 dates she welcomed me dickies 3 times in 30 seconds and did not know what sandwich I wanted as I told her several times . This is my fourth and final time to dickies I will not be going back as every experience I've had there is disorganized mess .although I was there one time and the kid couldn't figure how to run the cash register and just gave me and my friend are meals for free that was nice

23
Oct

Posted by Anonymous


on 10/23/16 at 4:28PM

X

Sun, 23 Oct 2016

Hello,
I just wanted to inform you in a awful customer experience I had at your lewisville, Texas location off Hebron. I placed an online order, walk in and I see employees were sitting around watching football, take about a minute to acknowledge me then proceed to ask what I was doing there. I told them I am picking up an order, my sides were not ready so I had I wait on them. I asked for sweet tea and for some reason it took 10 minutes. For sweet tea. While this was getting prepared, the employee who was helping me took a minute pause to check in on the football game. This is not the first time I've had a back experience with this place but this will be the last time I go there and buy from your company again. I will also contact the better business bureau as well due to incorrect billing from this location.

21
Oct

Posted by Anonymous


on 10/21/16 at 8:14AM

Well we went to dickeys in catoosa OK and when we were there they were out of a lot of items and so I tried the two meat plate and the food was very dry. I have trued to get a hold of someone but no luck not very happy as my husband and I wanted to eat but mine was so dry and nothing for anyone else to eat

30
Sep

Posted by Anonymous


on 9/30/16 at 12:24PM

Had a very bad experience on 9/28,@soledad cyn location, health and quality, got worse after my complaint, others noticed.

David lavau

30
Sep

Posted by momvolunteer


on 9/30/16 at 11:29AM

My children's school doesn't have hot meals available so once a week hot food is catered in. We had ordered food well in advance and stressed several times when the driver needed to be there so we could serve the food. First they were 40 minutes late (they are a 10 minute drive away), the orders were incomplete resulting in incorrect meals and some not being fed at all. This is for the Dickeys at 1511 FM 407 in Lewisville, TX. This delivery was very unprofessional.

13
Sep

Posted by Dee


on 9/13/16 at 2:58PM

Sept 9th 2016 I went with my friend to Dckeys...WOW...wish I could say it was a good experience but no...so many things to complain about! It was 2pm, the wait standing in line was excessive, more than 20 minutes to get to order. Then we had to go through the line (there were 3 people working it, you could tell they were under staffed!) It was dirty behind the counter! The girl getting the sides did not greet us neither did the one taking the money. Where the condiments were...DISGUSTING! IT LOOKED LIKE FILTH!! there was no tea, no forks. I'm not sure it got rated with a A but I'm going to contact health department also. I wish I could say it was my first bad experience but it wasn't. After the gym one day, some of us went there to eat... the girl that was going to treat us got extremely upset having to wait an excessive amount of time and also having the food cold when we got it and out of things...she told them to give her her money back and we left, they did not offer her anything for the inconvenience! I will not be going back...this happened in Lancaster Ca.

03
Sep

Posted by Anonymous


on 9/3/16 at 6:07PM

I visited your 6584 N Decatur Blvd location today. It was my first time there,my husband has been there once prior. Not only was I not given any sauce,I also did not receive the amount of pulled pork I ordered. My husband has to drive back,got the sauce and told them about the shortage. Then to add insult to injury the ribs we ordered were severely under cooked. I will enclose a picture. The time on my receipt is 3:49 pm. Ticket 10055. Not only did I spent $58.81,drive back to location,then try to eat under cooked pork. Unacceptable.

19
Aug

Posted by Anonymous


on 8/19/16 at 6:04PM

My son worked one day in your long beach California store, he chose not to return due the food handling procedures! The manager used her bare hand to put meat on a sandwhich and he was told to refill a used bucket to put more mAc and cheese in for the line. He want given. Break for six hours! That breaks calif law. He called to say he won't be returning and it's been 3 weeks and has never received any pay. Also another employee walked out in the middle of his shift on his second day! I would like to know why my son was not paid? I suggest you take a hard look at your long beach store. My son advise the manager of some health codes they were in violation at the time he worked. He has his food handling license and has four years experience in this field, that is why he choose not to return and be a part of this mess.

15
Jul

Posted by Anonymous


on 7/15/16 at 1:47PM

Please update big yellow cup club for Brenda Royals email to put in wrong email did not know how to update

25
May

Posted by Golding


on 5/25/16 at 7:34PM

I took my wife and granddaughter to the Dickey's in St. George, Utah tonight, May 25, 2016 around 7:45 PM (the location next to Wal-Mart in Bloomington). Our experience started off with the employee telling us you didn't have any turkey left? The employee looked very unprofessional (long hair in his eyes, etc.) and he had large hickey's on the left side of his neck. We ordered chicken and pork. We also ordered the chicken nuggets kids meal. We had to fight off all the flies inside the restaurant, I have lived here over 20 years and never seen that many flies inside a restaurant here. The chicken was cold, the kids nuggets were burned (our granddaughter would not even eat them), the pork had more fat in it than actual meat. The macaroni and cheese was mushy and we couldn't even get our granddaughter to eat that. The garbage can was so full, we had to leave our waste (and most of the food) on the table. And to top everything off, the bathrooms were disgustingly dirty. This was by far the worst experience we have had at a restaurant in this city and we will absolutely never be going back to Dickey's. The manager of this restaurant should be reprimanded and the employees should be given a course on [average] grooming standards. I wish you had a camera system in this location, so you could see the condition of the restaurant and the appearance of the employees.

23
May

Posted by Anonymous


on 5/23/16 at 11:40AM

Please let us know when you will be opening in Boiling Springs SC. We miss the location si much. The best in our area. Please reopen SOON!!!! THANK YOU.

19
May

Posted by eolson


on 5/19/16 at 6:04PM

Why no link to customer service email at your main web site ?! My problem -your coupons good for 3 days- redicolous

06
May

Posted by Bfg


on 5/6/16 at 5:58PM

The doctor's barbecue pit on Beach street is very dirty...I ordered he put what he wanted not what I asked for...told me if I paid in. Cash he would give me a free drink...I said I needed it to go he told me take my food and he would have me pay for it when he got done doing what he was doing and it was weird because he could have taken my money right then...then I took my food back and said I didn't want fries and I needed it to go....then the lady helped him and the other man making the sandwich helped I paid full price for everything....I rather have good service then pay less money....very uncomfortable... The man acted like he was on some kind of drug

23
Apr

Posted by Anonymous


on 4/23/16 at 7:17PM

Tonight we went to the location on liberty, mo. We arrived at 8:40 and the store closes at 9:00, we walked up to the counter where you order stood there while a woman and a man were making food for customers in the drive thru we stood there for about 5 minutes before anyone acknowledged us while we were standing right in front of there faces when they did finally talk to us they were very short and rude. We walked up to pay the cashier again another rude girl. We sat ate our food as quickly as we could since they made us feel very uncomfortable by starting to turn of the TV's while we were watching them since the Royals were playing and pulling the deal off the back of the ice cream machine so we couldn't get ice cream. I understand people want to go home but there is no reason to be so rude.

15
Apr

Posted by Anndowen


on 4/15/16 at 4:47AM

Pretty sad when the Clinton twp Garfield road Dickeys tells you the have no onion tanglers after driving all the way there from the hospital. The only thing my mom wanted to eat. How can you be out of a main attraction?

04
Apr

Posted by John Rochon


on 4/4/16 at 9:10AM

Went to Dickey's in Castro valley2 times. 11st time UNBELIEVABLE!!!!!!
2nd time, like a whole different place HORRIBLE!!!!!
Very disappointed, thought I FINALLY found great barbeque.

06
Mar

Posted by Anonymous


on 3/6/16 at 2:25PM

Can you please update the information for you San Dimas CA location. This location states online it is open however we drove there and it is still under construction. If you could please post when it will open instead so people don't drive over there to learn it isn't open yet.

26
Feb

Posted by Anonymous


on 2/26/16 at 11:17PM

I want to dickeys barbecue on Friday on 14th St. in Plano Texas to pick up some lunch for me and my friend when we open the lunch the barbecue was old and hard burned when you pay that much money for lunch at dickey you would think it will be better than that was very disappointment and I had to Express my feelings how I feel Vera unhappy.

15
Feb

Posted by Anonymous


on 2/15/16 at 9:35PM

To the Dickey's team, please note this review is so you get it right. Please send the right personnel to Bartonville and help them get this new location sorted out. I went in with my family on Sunday and we wait 43 minutes from when we walked in until we sat down. No joke, I will drive to Flower Mound and tell every neighbor how bad it was because you had 8 people on payroll that day and I watched so many "older/senior" personnel simply walk by and see how poorly run the front line was executing. Please take this honestly, the pit expert was apologizing, we watched 4 families leave the line, it was an apologetic moment and not a single person was accountable. As an aside, there were no pickles in the bucket, no jalapenos were an option...I am not a fan of this new store front idea that is running on the cheap!

12
Feb

Posted by tracy


on 2/12/16 at 1:41PM

I used to work at the Sanger location #694 which was shut down on the 7th of Jan. I'm trying to reach someone to ask why I haven't received my W2. None of the employees have actually. And as to why we haven't received our last paychecks, I'd appreciate it if someone could help me with this matter.

Viewing Dickey's Barbecue Pit customer service reviews 26 - 50 out of 61
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