Posted by felix
Another Buick Enclave just a few thousand miles out of warranty that needs a whole new transmission. Not good for American car companies. Please take care of customers better so we can buy American.
Buick customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Buick.
05
Jun
07
May
Posted by Shoobug38
I have had nothing but problems with my 2008 Buick Enclave since I purchased it used. About a year ago, I had to replace the engine due to a bad timing chain, and now looks like the transmission has to be replace or rebuilt. Can you please help me with getting some assistance to get my wife's car fixed. I only had just over 100,000 miles when I had to replace the engine & now at 112,000 the transmission has given out. Please help us. Thanks.
07
Apr
09
Mar
Posted by airdnassyale
I recently leased a Buick Enclave 2013 and I am so not happy with my purchase. For the enclave to be classified as a luxury vehicle it should behave as such. Since I have leased this vehicle, which I intended to buy, it has been it and out of the dealership's service department on several occasions for various reasons. The quality of the inside should match the outside of the vehicle. The vehicle should be a much smoother ride with makes me question the external components of the vehicle itself when it was orginally built. They doors on the vehicle I have close so hard it's like a gun shot going off when you close the doors. The service Tech at the dealership said I should just roll down the window and (THAT) should fix the problem. I have him on my camera phone making that statement. Why should I have to roll down my window? Why wasn't this issue addressed and fixed in the quality control phase of production? Did GM/Buick just want to make a car to sale to make a lot of money or did they want to make a car that consumers would enjoy and rave about to their friends and family and then come back to buy that car or a similar car from the same maker year after year?
I hope that someone from Buick calls me to address this issue personally since the staff at the dealership I leased the vehicle have nothing but excuses to make when I need a resolution to these problems.
06
May
Posted by Anonymous
I am very discouraged now with our Buick Enclave because within the last few months we have spent about $300 d/t poor workmanship on the quality of the valves to inflate the tires. The first one that broke off cost me about $160 to repair because the expensive sensor also needed replaced and the other was leaking so needed replaced also. The staff at the repair shop we had the vehicle serviced at said the valves were pretty cheaply made. Is there currently any recall on these valves. We had not only one but TWO break within a short time.
22
Oct
Posted by Anonymous
recently had trouble with my wife's 2009 enclave & A/C going out. car was purchased in 6/12 with NO problems listed on carfax. email complaint was turned over to a young lady by the name of Lapeshaa, claim . service was done at Vardamann Buick in Hattiesburg, ms. Our experience thru 4 different problems over 3 1/2 months with this young lady was so rewarding we only wish we could thank her in person. she stayed on top of each repair with us & the dealer. we NEVER had to wonder what was being done & she followed up each time with a very pleasant call back. Makes one wonder why we can't have that kind of attention from every one. she is a very valuable person to have on the buick team. we will be back with buick on our next car purchase because of her. please let her know how VERY MUCH we appreciate her. Charles & Reba Boyer,
20
Feb
Posted by Rafaeldea
February 20, 2012
Buick GMC
P. O. Box 33136
Detroit Michigan, 48232
In Re:
VIN: 1G4HD57227U1788857
07/BUICK/LUCERNE/4D
Dear Sir/Madam:
We bought the above referenced car from Marlow Werner , Punta Gorda, FL, together with a Silverado PU Truck which I am still driving. We have driven Buicks since at least 2000. We usually buy every few years. We have probably bought 3 or 4 Buicks and a truck from GM dealers since we started. Actually, a few months back we went to Palm to look into buying a new vehicle.
At the time we bought the above referenced vehicle we made a deal that, we would get free oil changes on the car (not the truck!) as long as we owned the car. The dealership sold out to Palm Chevrolet when GM was consolidating dealerships a few months (years?) back. Both dealers honored the commitment until the last oil change (maybe the one before) but now Palm is saying that the agreement has expired.
What appears to have happened is that Marlow Werner bought the service agreement from GM and paid for it with some of the profit they made on the sale. If Marlow Werner were still around I am sure they would honor their word. Palm is not willing to do it.
It does not seem fair to have GM renege on a deal made by one of its dealers.
Thank you so much for your courtesies in this matter.
Sincerely,
Rafael de Armas, Esq.
RDA:adi
cc. Palm Chevrolet Buick GMC, 1901 Tamiami Trail, Punta Gorda , FL 33950
18
Jan
Posted by BetzUSA
Contacted Buick Customer Assistance Center. CRS contacted me for info regarding my inquiry about having to replace a radiator in my 2005 Rainier that has less than 19,000 miles on it. Called dealership when I realized radiator was leaking; they couldn't help me. Realizing I couldn't let this problem continue (could damage engine if left unrepaired), I had independent garage replace radiator at less than 1/2 the cost of dealership.
When Buick Customer Assistance contacted me, I thought they were going to help me but they turned my case over to the area specialist who not only didn't offer to help me but was extremely rude. I was very offended and will not purchase another Buick in the future.
Buick needs to concentrate on their customer service if they want to keep their loyal customers.
29
Nov
Posted by Anonymous
To Whom It May Concern
I purchased a Buick Enclave September 10, 2011 it is now October 29, 2011. Since that toime I have had to take the car back to the dealership 3 times. The first time it was because of the left break pad, I was told that this was more than likely because of normal wear-and-tear. At the time I took that explanation, prepared to pay. However at the same time there was another woman who came in the dealership who mentioned to those in the service department that she was just there 2 weeks ago. The second visit was because of the water pump, the car was continually on the verge of running hot. At that time my husband took the car in to the dealership and was told that he should not be driving the car like that. The third time was because of the 2nd sunroof glass leaking. Out of the three timesa that I has to take the car in only the water pump was covered. Even if all of these issues where due to wear-and-tear why was it not caught during the GM multi-point vehicle inspection that was proudly advertised the day I bought the Enclave. I can not say whether or not I will ever purchase another Buick because so far this experience has been less than desirable.
Chileta Johnson
Wadsworth, Il
26
Nov
Posted by Anonymous
Dear Buick,
I own a 2007 Buick Lucerne. I purchased the vehicle from Sullivan Automotive Group, located in Sullivan Indiana, in 2009. Every since I have owned the car there has been a leak around the drivers door. I have had it in the shop at least 4 times for this existing problem. However, in June 2011 my warranty ran out, but yet, the leak still exist. Today, I was told by the Sullivan Automotive Group that they could not help me with this problem since I no longer was under warranty. I take very good care of my car. And, I like it. However, this is obviously a manufactor's defect. Or, at least, the service department at Sullivan Automotive Group HAS NOT FIGURED IT OUT! I am curious to find out if Buick will help me out with this problem. Sullivan Automotive Group tells me that it has been 1 1/2 years since I have had it in their service department, for this specific problem. That is not true! I know for a fact that I had the car in their service department this year. I even took pictures of the leak. I would like a response to this problem. The car is in excellant condition. However, if I can not get this problem fixed, I will trade it off. But, I will never purchase another Buick.
06
Apr
Posted by Anonymous
I was delighted to receive your Complimentary
Maintenance Card in the mail recently. As you
probably know, i've been a Buick customer for
over 40 years.For the past 30+ years, my Buicks
have been purchased and serviced by Douglas Motors in Summit,NJ which is 2 miles from my home.They recently lost their franchise but continue to service Buick's.
When I realized that the "offer" was only good at authorized dealers, I made an appointment at Norman Gale Buick in Cedar Knolls,NJ which is about 13 miles from my
home.
I was dismayed to learn after arriving at the dealership for service that the "offer" was
not valid for my 2003 Lesabre (something about a wrong VIN number).I told the dealer
I also owned a 1999 Regal. He said it might be for that car.
They provided the service in the same manner
and at a price probably the same as what I
would have expected at Douglas Motors.
Since I'm looking to replace one of the Buick's within the next year, this experience
was not helpful.
Thank You,
Paul Quinlan
86 May Dr
Chatham,NJ 07928
