Buffalo Wild Wings customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Buffalo Wild Wings.

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Viewing Buffalo Wild Wings customer service reviews 26 - 50 out of 80
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06
Dec

Posted by Btrgrl


on 12/6/17 at 10:02AM

How is this chain still in business??? All I see are REALLY bad customer reviews!! The one in Sterling, VA is horrible as well! The only consistency they have seems to be the horrible service and total indifference to it, yet they continue to exist. How is that possible woth all the competition in this day and age? Why are there not more wing places and better service?? What is the deal?? I went to find the corporate site to see if the corporate execs would care more about their brand, thinking that this location was a one-off, but after reading all the reviews, clearly not!! I'm in utter amazement. I'm not even sure why I am posting this. It seems they just allow you to post in these boards to let you rant so you feel like you might have been heard, but they completely ignore you.

What is wrong with us that we still patronize their business? Maybe that's what's wild!

14
Nov

Posted by Vince


on 11/14/17 at 12:42AM

I work for buffalo wild wings in palm desert I was hired as a cook I was never properly trained they never gave me breaks sometimes lunch I been promised full time but only work 2 day a week been harrassed by my boss Courtney threatening to fire me she ask me if I was a us citizen she went as yelling and cussing in front of customers and employees I have been doing maintenance around the restaurant i ask for more hours they told me they will give me more hours but hired new. Employee and they have full time hours now i been on call. And I know my rights all this has cause me to lose my car my home now my family Been under a lot of stress and depression so now I'm seeking legal help

16
Aug

Posted by Jannet


on 8/16/17 at 2:47PM

This experience was HORRIBLE! I come to this bdubs every week and i am very disappointed at what happened today. There were the 4 dollar appetizers today and our waiter was NOT specific about which ones were included. She claims she mentioned it but obviously didn't make it clear because we ended up ordering the full price ones and didn't notice until she told us at the end. One of the appetizers we didn't even eat. When we explained very kindly there was miscommunication with the waiter, Randy at 12 & mound Warren Michigan. She was very rude and not helpful at all so we asked for the manager. The manager was also disrespectful and didn't care at all or didn't even say sorry once. This is the worst customer service experience coming from myself who has worked in the food industry for 2 years i have never seen anything like this or I myself would never treat any of my customers like how I was treated today. We were not helped at all, treated poorly and left very frustrated when the workers could have simply helped us. The point is not about how we had to pay full price but the fact that we were treated with such disrespect and how Randy and the manager had no care in the world about their customers. I will definitely never come back to this bdubs and make sure everyone knows about my experience today. Very upsetting!

10
Feb

Posted by Steph1992


on 2/10/17 at 12:33PM

Well what can I say if I could give this a 0 stars I really would we went to this location , The Block , Orange . Me and my friends were playing music on the TouchTunes app but at a point the music was cut and game took over when me and friends had music pending when we had already paid for so we let our server know and about 15 mins later the manager came over and asked what was the problem and he said , " well I can show you ! If you want to get up I can't show you ! " he had almost a yelling tone towards us and was totally disrespectful towards our whole party ! & may I say our order came out WRONG ! our friends lemon pepper wings were actually forgotten so he had to wait and received his wings as we were all done eating ! So ESTEBAN say he would go and check on that and said he would find out what happen with the situation so we wait and wait and wait and 40 minutes later I had to approach him and personally ask him if we we're going to have that taken care of or if we're can get our check ? And he proceeds to raise his voice and said , I ALREADY TOOK CARE OF IT ! " he literally is so disrespectful I'm a supervisor myself and I would never treat a consumer this way right or wrong we have to be respectful and most of all professional ! I asked the manager Veronika ? I believe it was , I asked for a corporate number she told me that this was a franchise so all emails go through ESTEBAN and gave me his card and refused to give me another number so I had to google corporate! So they lied as well I'm a supervisor I'm 100 aware that people have bosses of their own ! These people think they can treat people like trash ! I go to BWW to have a good meal and experience not for managers to take advantage , lie , and disrespect customers !

08
Feb

Posted by Kayakaya


on 2/8/17 at 8:41AM

You may also want to do something about manager Jamie Batton. She on several occasions served tables under the name Lamie all while getting her manager1 pay hourly. She would purposely not try to call in a ser2ver so she could make the mo1n1ey. Illegally might I add. And she is spreading lies pertaining t my medical history and the fact I was in the hospital this year. I ultimately quit because of the gossip, the bullying and the outright disrespect from her among other managers. I have stories I could go on all day regarding her unprofessionalism and so on. Please address this so they don't lose all of their employees. I was a trainer for 2 years and this is how I'm treated while dealing with a disease. There are hipaa laws that she is breaking and I intend on yaking this to my attorney just thought you guys should know first.

13
Jan

Posted by Smartypants228


on 1/13/17 at 3:58PM

bdubs location on December 20, 2016 after leaving old Chicago because we sat for 20 mins with no service or acknowledgement. We were going out for his birthday dinner. After a terrible experience at old chicago, We had amazing service at bdubs from our server Jessica. She was very attentive and made sure we had everything we needed. It was really awesome to have such a good experience from this restaurant after having such a bad one. Thanks again, keep her around!!

14
Dec

Posted by Jessica


on 12/14/16 at 8:06PM

So my friends and I heard about the buy one get one free deal and thought it would be a good idea to go after practice. We got out of practice at 6 and arrived at 6:15. We were told the wait was going to be an hour, but we thought it would be worth it so we waited. We got seated within 10 minutes, and we were surprised by how quickly we were seated. We waited for our food for 2 1/2 hours, when we were repeatedly told that it was going to be 15 minutes longer, but then waited for two hours. We were extremely disappointed with our experience. We understand that it was very busy, but the part that made us the most upset was that the people we walked in with at 6:15, who also got a table right next to us, got their food in the hour promised, ate, and left a good hour before any of us received our food. We all enjoy buffalo wild wings very much, but this experience makes none of us want to return.

06
Nov

Posted by Anonymous


on 11/6/16 at 6:25PM

We placed an online order and received email confirmation it would be ready for pickup at 5:50. We are still waiting on it, standing here at the counter for 35 minutes and they still can't say when it will be ready.... Unacceptable!! Rick & Jodi Bothwell

04
Nov

Posted by Darrell


on 11/4/16 at 9:03PM

Had to go get two beers from the bar myself. Then ordered a sampler appetizer to go but forgot on the table came back to get and it was thrown away before I got back. I am Buffalo Circle member and a very good customer.

02
Oct

Posted by Anonymous


on 10/2/16 at 4:50PM

Worst experience ever! Waited over twice the time we were told.then brought the wrong food.when we complained the slob at the register said their "manager" would correct our order.another 10 min later we finally received the correct food with no apology or sympathy for the error. Abosolute worst service ever.the young employee even laughed at us when we told them we received the wrong food. Slobs and rude servers!!!

18
Sep

Posted by Anonymous


on 9/18/16 at 12:28PM

We visited a Buffalo Wikd wings rest in Paduchta Ky. We asked them if they could turn on NASCAR so we could enjoy our dinner along some good nascar racing ... They said no FOOTBALL was on and they aren't changing the channel.

27
Aug

Posted by Anonymous


on 8/27/16 at 3:56PM

I was at Buffalo wild wings in cape coral Florida this evening,food and service was ok but I was very disappointed with a side order,i spent over three dollars on side order of fries,what I received was a small container barely half full,definately not worth the price,if I had known that I wouldn't have bothered,i won't be returning and if anyone asks my opinion I will definitely share this info,thanks for listening

17
Aug

Posted by Rick


on 8/17/16 at 6:53AM

We have the absolute best Buffalo Wilds Wings anywhere, located in Ironton, Ohio. Manager Nancy Howell, Assist Manager Matt. All the waitresses, Tanya, Tracie, Roxanne, Leah, Jessie, and all the others are great. Love going there, however,!!!! They just put up the Gun Free Zone Policy on the door. This means I cannot go back, ever!. I was ok with the standard sign that you could not carry and consume alcohol, but the corporate policy of large signs on the door is too much. It is like telling the crazies that the ducks are on the pond, come get us! Such a shame that corporate lawyers have so much influence on Companies. Gonna miss my friends! A lot.
Rick in Ohio

09
Aug

Posted by Travis


on 8/9/16 at 10:03PM

The other day when I went to Buffalo wild wings I was greeted at my table by a server named chastity she took my wife and my order and 30 minute pass we ask about our order and she said she forgot to put it in . I we ended up leaving the service is was bad .

06
Aug

Posted by Chase


on 8/6/16 at 3:07PM

My servers name was chastity , she was slow pasted , I had to ask her name . I told her my food was cold and she said she couldn't do anything about it I requested a manager but she never came back with one so I left . The service was bad and so was the food .

03
Aug

Posted by Anonymous


on 8/3/16 at 6:57PM

my server forgot to add my
Blazin' Rewards on Aug-1st & the total bill is $54.27.
I also would like to know how do I redeem my rewards?

01
Aug

Posted by Abagail


on 8/1/16 at 4:52PM

I went to Buffalo Wild Wings in Odessa Texas yesterday around 2:30-3:00 with my husband and 2 kids , our sever was extremely forgetful and rolled her eyes when I reminded her we were waiting on a drink refill .I think her and was chasity .

10
Jul

Posted by Anonymous


on 7/10/16 at 3:16PM

Just ate at buffalo wild wings in mansfied mass table dirty food was sub par but the smell of marijuana from the kitchen was unexcusable

02
Jun

Posted by Anonymous


on 6/2/16 at 7:49AM

Had terrible experience Milwaukee wi. Went after work @ 11PM. Had party of 6. Told by our server Angela who was crying, because she was yelled at by Manager Julio that one of the members in our party missed last call. So she could only bring out 5 drinks to us and not serve our 6th person who happens to be an Africian American Male. We never heard last call announced. But more importantly WHY we would stay and drink in front of our co-worker whom you refused to serve? We all hit up and left immediately. No food or drinks were ever given to us. Totally disgusted with this whole experience!!

30
May

Posted by Anonymous


on 5/30/16 at 10:26PM

I went to the Buffalo Wild Wings at the Buena Park California mall !! Manager rude old wings just microwaved wrong order. Took a picture of the wings they have no good costumer service. Manager doesn't care about the people that buy because of us is that Buffalo Wild Wings make money. Never will I ever return and I will be making a court case for having rotten food or calling health services.

20
May

Posted by Anonymous


on 5/20/16 at 4:10PM

My husband had lunch at your Concord CA store today and ordered boneless wings. There was a bone in one and a tooth from his partial broke off. We have gone to our dentist and had it fixed but I am having an impossible job getting the information I need for insurance purposes. I am waiting for a call back from the store manager with the claim number and phone number of your insurance carrier. However, there appears to be no way to contact the corporate offices, which, from a customer service perspective is very disappointing to say the least. How can you be so out of reach of your customers and run a successful business? Hopefully there will be a quick resolution to this as we have already paid out of pocket. A response would be greatly appreciated. However, should I receive no response, I am not opposed to moving on to appropriate regulatory agencies to obtain satisfaction.

16
May

Posted by Anonymous


on 5/16/16 at 6:39PM

Wilson nc
Horrible service! Waited 2 hrs for 2 salads, was told 2 different reasons why we did not get our food. Will definitely not be going back to this BWW

22
Apr

Posted by Anonymous


on 4/22/16 at 11:35PM

Tualatin, OR
We waited 10 minutes to be asked what we wanted to drink, it was not busy at all. Then I waited another 15 minutes to get my drink. I asked for nachos with no meat, but got nachos with meat. Jeff, the guy that served our food was very polite and diligent and made sure we got what we wanted unlike the guy that took our order, who wasn't friendly and didn't smile. The only reason he checked up on us was because we had to ask for more water. After we finished eating we proceeded to wait another 20 for our bill which never showed up. So we went up to the counter to pay, once we got up there the manger told us that normally we should wait for out server, I had said we've done nothing but wait and we have waited long enough. He then told us that we would have to wait for him to go get the server-- I don't think so. When he did finally check us out after i told him that we not would continue to wait he said that next time that happened to come get him.. We are customers we come to get good food and good service, which doesn't include chasing down our waiter or the manager. We won't be going back to be treated like that, maybe work on better customer service and getting the orders out right and in a timely manner. And as if that wasn't enough the location was filthy, tables left dirty messes all over the floor not being cleaned up. Buffalo has really declined the last couple times we have gone. We hope you figure it out and start hiring people with more integrity.

22
Apr

Posted by Anonymous


on 4/22/16 at 11:04PM

For the second time in my life I did not leave a tip. I used to enjoy going the the Buffalo Wild Wings in Tualatin, Oregon. The last three times the service has been sub par, a gross understatement. We waited about 10 minutes to be greeted. The one drink that was ordered took nearly 15 minutes. The person that brought our food was far more congenial than the person that took our order. The server checked on us once. We waited for well over 20 minutes, completely finished with everything with out receiving our bill. At that point we went up to the front desk, where the "manager" proceeded to tell us how we are supposed to wait to pay at the table.... Thank you for that. We were happy to do so for the first 20 minutes after being completely finished. the next 15 or so minutes after that, not so much. In all his wisdom he advised us that the next time that happened we should go chase him, the manager, down. I believe that is exactly what we did by going up front. Need I say that the implication that we will get such poor service again is in itself an issue. It will not happen again. If we ever go back to a Buffalo Wild Wings it will most certainly not be the one in Tualatin, Oregon. The declining standard of service as well as cleanliness of that location is a disgrace.

22
Apr

Posted by Anonymous


on 4/22/16 at 6:10PM

Let me start off by saying that I use to love buffalo wild wings. My wife and I had a craving for wings and decided to order take out so we ordered online and selected the time we would like our food to be ready. Well we chose 640pm and of course when we arrived to your establishment the food was not ready. Ok so no big deal right.... well then when we finally received our food we were over joyed and ready to get home and enjoy our wings. Well we ordered 30 wings total and a basket of buffalo chips. So as we started eating our wings, they were hot to the touch however as we bit into the wings they tasted like they had been microwaved and the chicken was not crispy but like eating rubber. This is horrible. My wife and I payed $42.31 for rubbery chicken. This is unacceptable!!! Shame on you for serving this crap to your customers. I am so dissapointed in how much your service has decreased in quality.

Viewing Buffalo Wild Wings customer service reviews 26 - 50 out of 80
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