Posted by Anonymous
I am interested in finding a B&W Laser Printer that will be able to print a high volume. I am looking at the MFC8710DW and MFC-8910DW. Is the Optional Paper Tray (for Legal Size paper) compatible with these printers?
Brother International customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Brother International.
21
Jun
31
May
Posted by Anonymous
I tried to register a new printer on on-line. To do so I had to create a new account as I do not have a Brother account. I filled in all the required information. I entered a password and confirmed it. When I pressed the "continue" button, the password confirmation was erased. I tried several more times and several other password combinations. Nothing worked. I judge a company not just by the product I buy but by the total package. So far Brother International isn't doing very well.
25
Apr
Posted by Anonymous
I have always supported Brother products but the customer service is horrendous...seriously? If I have to wait on the phone for an hour + and still reach no one then you need to hire some more people. Tried to do the live chat support and I was bumped from number 2 in line to number 14...what a terrible way to treat loyal customers.
15
Apr
20
Mar
04
Mar
03
Nov
Posted by Anonymous
Just a quick comment to say that I am so impressed with the customer service I've had over the years with respect to inquiries or issues I've had with my Brother's products. You are second to none! Your tech support people really know their stuff, provide play by play instructions as to how to correct a problem and are courteous and reliable. Bell and Rogers could certainly learn a few tips from you! Thanks again.
01
Oct
27
Sep
Posted by heartnotes3
Do not buy from them. All I have is a Rear Jam Feed any time I print and they want to replace the entire machine...
An hour on the phone just going through troubleshooting steps, at least 10 times, no joke. Nothing different, just restarting, hitting print, reloading paper, hitting copy, and opening then closing the machine.
They were polite enough, I guess, though did not go out of their way or above the average to make me feel cared for. The female Indian worker also kept on directing me to Paper Source but for the Windows 64-bit drivers, it's not in Properties at all.
Will never recommend this company again.
As a warning, they only accept major credit cards for their $60 fee for shipping so if you have a debit card with Visa logo, you're SOL.
10
Sep
09
Aug
Posted by SVE
MFC9440CN started printing a solid black and yellow streak on the right side of every page, about 4mm wide. Went on the web and saw how to clean the drums - no effect. Contacted Brother tech support. Took 47 minutes on hold until a tech came on. He said to clean the corona wires by taking out the 4 toner cartridges and flipping back a white translucent cover on the drums frame so that the green tab normally on the left side is able to be slid left and right. Replaced everything. Prints fine.
Took about 4 minutes total talk and experiment time. No complaints, my only wish is that a better visually rich step-by-step operation was available on the web so that I could have diagnosed and solved this common problem myself.
24
Jul
Posted by Suzzz
For the people who said they had a bad experience, I would suggest calling back to get a different operator, don't judge the whole experience on just one person!! I didn't even wait one minute, after I said "operator" right off (in the phone tree)... I was lucky to get a good one on my first try and he was totally professional and solved my problem by having me clean a couple things inside the top cover with a lint free cloth and since I had tried to do troubleshooting myself and reinstalled another driver, one of my problems was that my settings had not been reset to "brother printer"...so it was not being sent to my printer (was set to a PDF) anyway he solved all my problems!
14
Jul
03
Jul
16
Apr
Posted by Happy Customer
This is specifically for their help line in Canada. I bought a lightly used MFC printer - told them that, but was having some problems with the print quality and had some general questions. They were awesome. Diagnosed the problem and are sending me a new cartridge. Answered all my questions and suggested I get back to them if this doesn't resolve the problem. More than happy. Only downside - I used the chat line and it cuts out after inactivity quite quickly and it is only open 4 hrs a day - thus a downgrade for reachability - but I am extremely happy.
06
Mar
Posted by Anonymous
Excellent service. After a paper jam I was getting "unable to print 36" error message. Called and the technician told me how to fix it. He was very polite.
Lift lid, move black square sensor box all the way to right side of printer and with a non-lint cloth (I used an eye glass cleaner) grip both sides of clear plastic sensor and wipe several times to clean. then re-check back of printer and clear any paper. Worked like a charm!
22
Feb
06
Jan
Posted by Anonymous
I was skeptical on what type of service I would receive after reading the posts. We have 2 MFC-9320's in our office. One printer had a dark black streak along left margin of each page printed. Was able to get through to a tech (Jose) within 3 mins who was able to help us fix the issue with a cleaning maneuver. Excellent service experience from Brother!
01
Dec
04
Nov
25
Oct
26
Sep
Posted by Pay Attention To The Instruction
My laptop had to go to the shop so I switched back to an old desktop that had not been turned on in several years. My MFC printer would not work even after updating the drivers and updating everything that I had on the CPU itself.
So I had to wait for CS to open today (Monday)
Had a very, very difficult time understanding the young man with whom I spoke but I cordially asked him to keep repeating until I understood him and he fixed the problem that I had been unable to solve alone and he did it very swiftly considering I couldn't understand a lot and had to have him repeat - sometimes 203 times. He was very courteous and patient and never indicated that I was annoying him by the fact that I could not understand him. He was very pleasant. I'm sure he had trouble understanding some of the things I said, too.
And it was STUPID on my part - I'd avoided unplugging the cord from the back of the MFC because it was a hassle to get behind it. I'd only unplugged it from the back of the CPU. If I'd followed the instructions that Brother gave on their FAQs on their site, I'd have fixed the problem myself.
So there. Following instructions would have saved everyone a lot of time. Pay Attention To The Instructions!
14
Sep
Posted by Monica Greeley
This is the first negative comment I have ever posted about any service/product. It would be nice to know if Brother management officials ever read these comments and what they do about them.
Yesterday I spent 5 1/2 hours with so-called 'support' and my problem has not been solved. Brand new printer, was working, suddenly isn't. Among other strategies offered by the 'support' team in a far-away place, I was told to repeatedly open and shut the front door of the printer and was repeatedly asked about my toner. The 'support' team kept referring to my pc even though I have a Mac, clearly were just trolling in the hope of punching the right icon [as I could see what they were doing], and had me download the start-up disk three times to no avail. On top of it all, even though I purchased the service plan, I was told that the problem (which they did not solve) was in my computer - no evidence of this, by the way - so I was charged $60. I have never in all of my many years of using computers, printers, etc., dealt with such stunning incompetence. It was a nightmare - still is, as now I do not know where to turn for support. I will never purchase a Brother product again.
13
Sep
Posted by zzpilot
GARBAGE ,TRASH, DON'T WASTE YOUR MONEY ON BROTHER PRODUCTS"!!!
Bought a Brother 1860C fax machine, it broke 1 month after warranty expired , contacted Brother customer service, they said they would repair it as a courtesy one time, So Brother contracted :
"NERDSERVICE.NET" located in Prairieville, Louisiana to repair it , it came back " IN WORST CONDITION" than when I brought it to them for repair!!! Called Brother CS
back , they said there was nothing else they would do, and to contact Nerdservice.net about the issue, contacted them and they pretty much told me it's my problem now!!!Nothing they would do to help me either!!!
