Posted by Justine Michelle
All I want is to know how to fix the charging on my nook color. it takes 12 hours to get 100% charged then dies in a matter of 2 hours! Will someone give me a straight answer?!?!
Barnes and Noble customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Barnes and Noble.
06
Nov
24
Sep
Posted by Sage
Logging into my B&N online account just to look in my library, generates a $1.01 pending charge to my credit card. Opening my pc desktop Nook reader app and having to log in, generates a $1.01 pending charge to my credit card. The pending charges are always labeled as Merchandise & Supplies - Internet Purchase. The pending charges remain on my credit card for 3-4 weeks. I have spoken with B&N reps many times over the last year, with never a resolve. I have not made a purchase or free download in over a year and will never do business with them again. There is nothing okay or legal about doing business this way, when simply logging into my account generates a pending charge to my credit card. And, calling it an Internet Purchase is beyond fraudulent. I am STUNNED B&N gets away with it.
24
Aug
Posted by Anonymous
Customer service is horrible. I bought a book for my Nook. It didn't display properly with the right border off the screen. I tried finding info online to no avail and then tried the online chat. The guy was no help and then said he was going to get someone else and then nothing. While I was waiting for a response from him (which never came) I called a phone number and got people that don't speak English clearly and who do the reflectively listening thing to the point that it became very annoying. The first person I talked to finally said she was having the same problem with that book (I, Malcolm) so I asked for a refund. She then said it would take 2 months for it to show up on my credit card statement. I said that was unacceptable and asked to speak to a supervisor. The supervisor was no easier to understand. She said that the refund would hit my card in 72 hours or less but then went into the statement thing. Silly. I see activity that hits online - I don't have to wait for a statement but they don't seem to get that.
I was looking forward to a nice afternoon reading and it has been very unpleasant. I'm considering throwing my Nook into the garbage and getting a Kindle.
16
Aug
Posted by Bijoux
On June 20th I ordered thru Internet a Nook from you. The order number
Was: 615387637. On June 24 while visiting a friend in your store in Canton, CT
I bought one directly there. We called your main office to make sure we could
cancel the one ordered thru internet and were told to just return it.
When it arrived at the Derby Line Post office, I had the manager Andre
refuse the order and return it, which was done on June 24. The reason why
I bought the one directly from your store was because I could get help
in setting it up. In the meantime I am still waiting for my credit of $157.94.
Don`t you think that waiting over almost two months is long enoughâ?¦.
I have called several times, have talked to Debra, Cathy and many more which
I did not keep their names. I was always told that someone was looking into it
and that I should get my credit the moment you received the Nook. I was never
told that you did not have the Nook in your warehouse but today someone tells me
that it is still at our post office in Derby Line, Vt. I have called the post office
and they tell me that this is not true and that it was refused and return on the
24th like specified by myself.
Someone somewhere is not doing there job, and I feel like this is not my fault.
The track number is and if you look up your records I am sure that you
will find a record of my calls and e-mails.
21
Jun
Posted by Thip
I called Customer Support about a replacement charging cable (under warranty). I was told I would receive it in 3 - 5 business days.
I didn't.
I contacted B & N via Web chat. I was told it had left the warehouse.
It hadn't.
I called Customer Service again. I was told there were no cables but I would receive one when they came in. I was also told I would receive an e-mail when it was shipped.
I didn't.
I called Customer Service just now and was told my order had been cancelled.
So, I have a $200 piece of junk I can't use. I wish I'd bought a Kindle.
I hate being lied to. I hate talking to the Philippines where they told me I live in "G-A" instead of Georgia. When I asked for American support, I was told they'd contact me within 24 hours. Do I believe them? You decide.
10
Jun
Posted by Anonymous
Your customer service is non-existent.
The Nook charge cable I purchased yesterday drained vs. charged my Nook.
Live chat's technical person had NO other suggestion except: "Return it to the store"
a) The store is miles away = why I called "B&N" support.
b) Insult to Injury! When I bought my Nook weeks ago, they charged it in the store. Very nice except they forgot to then include the cord when they packed me.
c) I only noted this omission when I went to charge it for the first time yesterday.
d) Ergo, my drive to buy one (having no proof of "B" above.
e) And now this.
Signed, One very unhappy customer
29
May
22
Mar
Posted by Gary
Customer service at Barnes and Noble is does not exist. I have been disconnected three times and put on hold for more than 20 mintues twice.
They keep charging my credit card for downloads that I did not order. This has happened 7 times and mostly with multiple items on the order.
I am forced to take legal action and sue them. I feel this is out right theft on their part.
13
Mar
Posted by Anonymous
I went to your store today to purchase a math workbook for my son. I was very shocked to see the Sports Illustrated Swimsuit Issue at children's eye level. That issue needs to be covered and out of children's view and reach.
I feel both saddened and angered at your total disregard for what is socially appropriate for children. There are young children who have more moral sense than many of the grown-ups who make decisions regarding magazines and I find that very scarey! What a poor example your store is setting by displaying these magazines for all to see. I have been a loyal customer for many years. Fortunately the girl did move the magazine, however the damage has been done. What does Barnes and Noble plan to do to rectify this?
There are many ways to make money that do not exploit women's bodies. Why would you even want to engage in such business?
I would like a response. Please don't tell me that Sports Illustrated makes you put it
out. Do they own your company? I am glad Sports Illustrated does not own me.
Thank you and have a nice day!
23
Jan
Posted by Ctreadwell
I went to your Framingham store in Shoppers World today to see if you had any of the baby einstein flash cards my 11 mon old son loves to use. I received a set as a promotion (through a separate company) a year ago and wanted a second pair. Since Barnes and Noble carries most of the Einstein products, I figured I would see if you had any in stock or something similar to the ones I had at home. Not only did I leave empty handed but I left irate for the first time. The sales person working in the children's section was extremely condescending and I felt her behavior deemed a letter. When I asked her about the cards, she asked how old my son was and then proceeded to tell me how wrong I was for using them in the first place. It is one thing to kindly suggest other options if you do not carry the desired product, it is an entirely different story to interject your thoughts and opinions on someone unprovoked just because you do not believe in their teaching methods. She carried on about all her degrees and her doctorate in child psychology and told me that unless my son was a genius, said in a sarcastic tone, I was doing him a disservice and should not be encouraging the use of them. I am sorry but I do not force my child to look at flash cards, he does that all on his own. Not only is the recommended age on the cards 6 months and up, I do not see how it is harming him and did not appreciate her lecturing me on how I am pushing my son in an unhealthy manner. I already have the cards and know how much he loves them and has benefited from the use of them. He looks through them several times a day with or without me and never once because I forced him. He wants to learn about the world around him and it would be a "disservice" NOT to encourage his learning in whatever way he chooses. After explaining this to her, even though I felt she already overstepped her boundaries, she continued to point out what she thought was more age appropriate learning till another customer interrupted and I quickly exited. I did not ask for her opinion and to insinuate she knows my child better than I do because she has several degrees is insulting. I thought her comments were inappropriate and despite her telling me I was out of touch with what children should be focused on at his age, I think she is the one who needs to be more in line. Her doctorate should have taught her that nobody knows what best for their child better than their parents.
25
Dec
Posted by Kelly Marcoe
We are very upset because we called twice and you said the gift card was taken care of.I looked in are email and it was not in there . so if you can please send it to us it would be very nice to do that.We have been looking and looking in our inbox and it is still not there.We called on the 12/23/12.I have not gotten my gift card!So if you can get it to us it would be helpful!THANK YOU!Judy
16
Nov
Posted by Anonymous
I am one of your customers of Barnes and Noble. I recently purchased a membership and switched all of my future book buying from Amazon.com to Barnes and Noble. After establishing the account, I realized I had made an error and put in the wrong credit card and so I went back to my Barnes and Noble account and corrected my error. I was stilled billed incorrectly. I then contacted Barnes and Noble via e-mail and explained the situation and was assured the error was fixed. I was incorrectly billed two more times. Upon seeing a third pending charge, I contacted Barnes and Noble via phone and told them of my need to have the wrong credit card removed from my account and that the wrong account had a pending charge. I explained that the last error had caused my bank balance to go negative. I was told to ignore the pending charge and that things would probably work out in the end. When I said that no, last time they had not worked out and I was very concerned and wanted the matter cleared up or I would pull all my future orders, I was told to have a nice day. I asked to speak to the manager. That was 63 minutes ago as I continue to sit on hold. I just thought you should know how your customers are being treated.
22
Oct
12
Oct
Posted by dcanady
I am SO disppointed with Barnes and Noble Customer Service. Ordered a book on 1 August 2012, later changing my mind and returning the book the next day (unopened) after it arrived (4 weeks later). Book was returned (and received by Barnes and Noble) within 30 days. When contacting "bn_indoo.com," the lied and told me my package had not been received - BUT my U.S. Postal Service Tracking Number told the "Real" story of when my package was delivered and the time. I am STILL being told, "we will check it and refund your account shortly." How long is "shortly?" No one at Barnes and Noble can tell me when I can expect to get my refund. DO NOT order ANYTHING from Barnes and Noble because the Customer Service is really shameful. I certainly will not ever again!
08
Oct
02
Oct
26
Sep
Posted by Anonymous
I preordered the new "The Chew" cookbook (2 OF THEM)on June 4. It is Sept 26 and after several phone calls I was finally told it was shipped yesterday. The customer service person at the 1-800 843-2665 just acted like she was in some kind of fog. No help at all. Why in the heck should you pre=order and not get your book until AFTER everyone could buy it in the store. I will certainly think twice before ordering anything else from Barnes and NoblE.
29
Jun
24
Jun
Posted by nwnfy
i went to the briar creek parkway store,06/24/12.At 11:00 am. in raleigh nc 27617.I went to customer service nobody there.I went to the front desk.the one white obese female young employee.told me she not want to help me.And go to customer service,no explination.She not busy.Sherrie or Cherrie white young female had to be called by other employee to help me.she had to repeat her name twice before i could understand it.the longer she talked to me.The more angry she got at me.She would yell at me.Her statements to me were vague.I had to ask her to specify.I not buy at your store.
17
Jun
Posted by X
I have forgotten my password several times and it's always a mystery to me how the password reset does not work and the customer support people can't do more than walk me through the password reset process over and over. I used to buy many books (including textbooks) from B&N but I haven't spent a penny there for months. Today I thought I'd give it a try again but same problem. I reset the password, following all the instructions, and then when I try to log on I get an error message. They sure don't want my business.
26
Mar
07
Mar
Posted by EllenKeiff1
The customer service is horrible and the tech support is dismal. We are still waiting over a year for the advanced search feature on the website to be fixed; the website wishlist is STILL broken after almost 3 months; and you can't get any kind of a commitment that either of these are going to be fixed if ever. Also Bob Weis? VP of Customer Service. I do not think he would know customer service if it bit him on the butt. Most unresponsive person ever. My suggestion - if they screw up an order report them to the BBB.
21
Feb
Posted by Anonymous
Very good tec support on my Nook Color #1 when we changed passwords and my #1 would not take our new password in spite of the fact that our #2Nook took it easily. Victor did a great job of understanding my problem in spite of the fact that I do not know all the technical terms to describe things. He was patient, encouraging and helpful. I was so impressed I talked with his supervisor "Danny" and told him what a good job Victor did.
Thank you.
16
Feb
Posted by 1nyprincess
I will NEVER shop at Barnes & Nobles again! After they purchased all of Borders customer lists they refuse to honor their gift cards... I'll be taking my business elsewhere to local book stores as well as Amazon!
I've gone into the store where the Customer Service girl told me "No, we do not buy Borders nothing." And I called the 800 Customer Service number where I was told "keep checking the website for updates on whether we will be accepting Borders giftcards." NICE TRY!!!
29
Jan
Posted by Robyn
I can't complain about customer support because from calling for support to the support in the store, I feel like everyone has tried to give support...My problem is that there is not an app for weight watcher's so that I can get my program on the nook....some people I know have it but we can't figure it out...including the above mentioned support people...I've tried numberous times. please, please get an app for the nook....
