Posted by Anonymous
The two young girls..who just got on shift at 10th and lynhurst tonight at 10pm are terribly rude. I stop in daily and began to look in and if there I turn around go the station across the street.
BP customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from BP.
16
Oct
16
Oct
13
Sep
Posted by Amanda
Hi. I am beyond upset as a customer. I am at your La Salle and Ohio location in chicago that lists as a 24 hour spot. For thirty minutes I waited to get gas because a man told me they were in transition. What does this even mean and if you stop allowing gas then you aren't 24hrs. So please change your hours or report to management here, because they were very rude.
25
Aug
Posted by Anonymous
BP location at Oakhill/Scottsmore exit on I95 in FL. It was after 7 am and the woman at counter would not unlock door for us to come in. She looked up and saw me when I tried to open door. Instead of acknowledge me and saying something like 1 minute, she just pretended to be wiping something on counter. We left without buying coffee or gas because of the rudeness of this employee.!
09
Aug
Posted by Chai
This morning I went for a walk on the bike path that runs along 234 North in Dumfries, Virginia. I forgot to put a few dollars in my sack, so all I had was a cell phone and car keys. I had walked 6 miles before I realized I had no money on me. I needed to use the restroom, so I stopped by the BP gas station (234N, Dumfries) and asked to use the facilities. I was extremely thirsty and sweat was pouring off me, so after using the restroom, I asked the cashier (Causian female) for a cup of water. She said, "it's 40 cents." I said to her, "I don't have any money on me and all I am asking for is a cup of water." She responded, "Sorry, it's 40 cents because you have to pay for the ice." I said to her, "so I can't have a cup of water unless I pay 40 cents and I already said I don't have any money on me." Her response, "I am sorry, you have to pay 40 cents." I thanked her and left. I don't understand what kind of policy BP Corporation has that would prohibit offering an 8oz cup of water, when I didn't even ask for ice. This has to be the most inhumane treatment towards a human being. A cup of water would not have bankrupt BP Corporation
19
Apr
Posted by Anonymous
Hello I�m trying to reach out to someone in corporate headquarters about a bp employer. I am going beyond management because this is THAT bad and I need to speak to someone who is more than willing to do something about this. I am a very very upset customer and would like bp to reach out to me please!
12
Feb
Posted by Anonymous
I was at one of your stations this week around midnight to get gasoline I was the second one in the store standing behind a lady to the side a little bit with money in my hand to pay for the gas before I can Pump It I am disabled I have a prosthetic leg and was treated as I was invisible as they let other customers go by me pay for their products then finally acknowledged me standing there which I was mad and was saying stuff to myself about how ridiculous it was that I had to stay in there like that unnoticed in plain sight as I went to put my gas the lady handed me my money back and told me to get my gas somewhere else I think it is ridiculous that you have people like that working at your store I was in the service I lost my legs for this damn country and I get treated like that from people that are put in a position to do what they want to do I think it is ridiculous to shun somebody away after you treated them like crap to begin with I will never stop at BP service station again I will put this on the media of how I was treated and I bet a lot of other people will not get their gas there either or anything else I don't care who you are disabled or not if you are standing in line you take that person next in line you don't let people go ahead of them especially if you're standing on a prosthetic leg or legs it is ridiculous that are country treats us like we're invisible people like that should not have a job with the public other than picking up their garbage I am sorry that it has come down to this but I just wanted to let you know how some of your people treat customers that pay money to keep your company going
06
Feb
Posted by RoxAnne
this is referring to the retail location at 4021 Douglas Blvd in Granite Bay, CA. this past Saturday (02/03/2018) at approx 10:45 pm we stop there, my boyfriend went in and got a cup of coffee. he wanted to drink it quickly so he topped it off with the cold brew coffee which was on the counter with all the other coffee urns. he takes a gulp and realizes that it could not be coffee he's drinking and made a comment to the clerk who was working who in turn informed him that it was FLOOR CLEANER in the cold brew coffee urn and that the earlier shift employees must have left it there, like it's the usual routine or what??? what kind of idiots put FLOOR CLEANER IN COFFEE URNS?? Much less leaving it on the counter with all the other coffee urns! This is insane: some customer could wind up dead. so I called the store just now to find out who is managing the place...and I was using a nice tone of voice - a female answered the phone & I said "I would like to get the name of the store manager as well as a contact number please; I have an issue to discuss." the woman replied that she was the manager using a rude and cocky tone immediately. I said "oh good, could I get your name". she said to me 'well what are you calling about'? and I asked her "am I speaking with the store manager and could I get your name". she refuses to give me her name saying it depends on why I am calling and tops it off with "what is your name?" and with a very snotty attitude. I told her my name and gave a brief account of the FLOOR CLEANER IN THE COLD BREW COFFEE URN incident. she became irate, saying that her name is Rosa and that there was not floor cleaner in the coffee urn. I said to Rosa that the clerk on duty told us that it was FLOOR CLEANER. Rosa in turn is now very rude & with a loud voice said that it is pot cleaner in there and it should've had an 'empty' sign on it. and continued her loud voice demanding to know why hadn't I called on Sunday - when she had no idea if I had or had not called. this Rosa person is so completely rude and obnoxious and ignorant - you people should be ashamed and embarrassed to have her as an employee of any kind any where. she never even asked about my friends condition. she just continued yelling at me until I hung up on her after stating that maybe we should discuss it in person. this entire incident is completely unacceptable. some body of upper management stature needs to contact myself (Roxanne) or Kevin (the victim) at (916) 778-8583 with a quickness. Kevin is still very sick from the FLOOR CLEANER HE DRANK. HE COULD HAVE BEEN KILLED. I'm thinking I need to contact an attorney of this matter, especially after speaking to the head idiot at the store. I spoke to Curtis in customer service today and he was professional and courteous and gave me a refer#. I have a couple of suggestions as to what needs to happen here, but will wait to be contacted by your representative within the next days. in close, firstly this person ROSA needs to go away. we go to that store practically every day we are bound to run into each other.
29
Jan
22
Dec
Posted by Anonymous
I think it is absolutely unfair that a company that makes as much money as BP makes their employees work on Christmas Eve and Christmas day especially in LaSalle County where they cannot even sell alcohol for 24 hours 6 Christmas Eve till Christmas Day after 6 it is not fair to keep all those people working when all you corporate people are at home with your family unfair unfair we live in a small town we know all of our people that work at are BP and in Earlville Illinois there's no reason to have any of those employees work especially both days it's called Capital greed I work for a company who recognizes family is important and we should be home with our families which all employees should be except for those of you who makes the rules it really makes me want to tear up my BP card and protest your unfairness to your employees
10
Dec
Posted by Gigi
There is a guy that is scamming my sister. He claims he is an independent contactor on one of your oil rigs in the Gulf of Mexico and has her send money to him so he can get tools fixed, pay his employees, etc. He is going by Smith Huffman. He claims he is a civil engineer out of New York and went to school in Germany. He is now trying to get money saying his daughter was in a car accident and he needs to pay to get off the rig to get to her. She can no longer send him money as we have her accounts blocked but I wanted to let you company know this is happening. Our research has found that she is not the only one this is happening to and your company name is getting brought into it. If you do have an employee by this name or variation of this name you may want to further investigate them.
24
Nov
Posted by Anonymous
I got my check card scanned by a thief at one of the pumps that make off with 1,714.00 - Thank Goodness Wells Fargo blocked the card and reimbursed my account- Wells Fargo made me aware the my card was scanned - When I tried to inform an employee at store 121- in Waxhaw NC - Employee named - Christina she rudely told me that it was impossible- I advised her that it could be verified thru Wells Fargo and that they should close that pump until it was inspected- She rudely told me that they would not do that just because one customer had an issue- THEN she HUNG UP ON ME??? Talk about the epitome of horrible customer service and lack of concern for its customers!
16
Nov
Posted by Bad Bp Station
Jemsion,Al gas station was very rude! I lost my reward points because they put someone else gas money into my pump! I had to pay for my gas twice! I called BP customer service and received my points back! Please make note that the owner Omar and his assistant was very very rude! I will avoid going to this gas now! Never had problems with BP until this happened!!
01
Nov
Posted by anonymous
I made a visit to the gas station to use atm and also to purchase some gas. Ive been a loyal customers for many years. Ive always had a great experience with the the employees there. They are always very nice by greeting me smiling and asking about my day in return I do the same. Ive worked in customer service for years and Ive provided exceptional customers and like anyone else Ive made several mistakes. However I apologize and own them. Ill actually tell a customer I was wrong and smile apologize and fix it. My experience went a little different I purchased $25.00 worth of gas the representative did not ask if I was paying by card or cash he assumed it was cash then made a mistake and asked me to go outside and pull out the gas pump and plug it back in I agreed. After that I came back in to fix this and the rep was rude accusing me of pumping the gas and acting if it was my error to begin with he even advised I go to another store if I have a problem. I advise I had to be to work soon so lets just fix this. After the correction I asked could I have a customer service number or corporate number he said he is the store manager and he his the manager in charge. Although I was upset and disappointed in his behavior I left. I do plan on visiting the store again because its convenience but I just thought someone should know how customers are being treated.
26
Sep
Posted by mailman1pc
Your BP station in Huntsville Tn is one of the worst i have seen! the pumps never seem to operate properly when trying to pay at the pump.screens go blank and never have paper in printers. clerks could care less. i believe these are operated by Lee oil!until these problems are corrected i will us other gas stations!
20
Sep
Posted by Anonymous
On July 20th 2017 at 9:50 AM I drove my car to the BP Gas Station at 9667 Baltimore Ave ,College Park ,MD 20740 and I got gas for $10.01 worth and paid by my credit card. I did not even drove 2 minutes, my car turned off and stopped itself and did not start and I tried again and again did not start I called to wowing company and I towed my car to a repair shop, two mechanics worked on my car week and week and finally they called me and said ââ?¬Å?the gas is contaminated water and need a long process . Therefor they cleaned gas tank and pipe and all systems next step they changed fuel pump and injectors andââ?¬Â¦,.So I have lost over $1500.00.
10
Sep
Posted by Lena01
I am writing about your BP station that is fairly new on County line Road considered Hudson Florida I believe about the route short little creep that is in there he does not belong in customer service and I almost want to slam him over the head with a 2 L bottle of soda he is a jerk off I will never go in there again and I will make sure that none of my friends use that station either
27
May
20
Mar
Posted by Anonymous
Re: Service station.as a long time customer for gas in my autos, I use this facility from time to time....my complaint is the shabby, unkept appearance, rusting out, old dispensing equipment, grounds and store untidy....trash bins were overflowing...no window washing fluid available....this station needs upgrading....adjoins an upscale shopping center and nearby vibrant communities....suburbs of the northwest Chicago area....and not keeping with the worldwide reputation of BP....check our Mobil and Shell staions in the area....much superior....
12
Mar
Posted by TEFERI
BP gas station on PANOLA Road has a front desk operations staff named TEFERI and he has the most horrible customer service !!!!!!!!!!!! I used the restroom and there was deffication on the seat, there was NO toilet paper, NO soap, NO paper towels, No Hand saniizer,and NO HELP, NO HELP FROM TEFERI! I asked for at least hand sanitizer and he said "that it is not my problem, I am just the;"counter salesman " he ignored me when another customer came in and
...I strongly suggest that you remove this man from a customer service position because HE could not accommodate the needs of the customer!!!! I have never been treated so horiblly!!! I approached TEFERI WITH A POSITIVE AND POLITE ATTITUDE TO ASK FOR ASSISTANCE AND HE CONTINUALLY AND CONSISTANTLY did not want to help me with sanitizing my hands while being a customer!!! If there are no actions made to accommodate the needs of the clients, he needs to be FIRED!!!!! I WILL contact Corporate offices to make sure that this will not happen to another customer!!! I have worked in customer service and this is not how a representative is to act when a client has a SERVICE need. When I asked for the customers service contact information HE GAVE ME A PHONE NUMBER 770-808-1641 which is the number to the location store and it was not going to resolve the issue at hand being that I needed to wash my hands after using the location bathroom!! I got upset because of his ATTITUDE!!! And HE SAW FIT TO TELL ME THAT I SHOULD GO SOMEWHERE ELSE TO WASH MY HANDS AFTER USING THE BATHROOM WHERE HE WORKED...SO I WAS TOLD THAT "SINCE HE DIDNT HAVE THE NEED" FOR SOAP BUT I DID "TO GO ELSEWHERE" !!!! THIS WAS JUST REDICULOUS!!! I CAN NOT ACCEPT THE WAY I WAS TREATED AND FORGET!!! ACCOMMODATE THE CLIENTS !!!!!!!!
25
Feb
Posted by Anonymous
I am a city bus driver in the Durham NC area. My Saturday route is on the Alston Ave and Hwy 54 area. I've gone by twice once it was after 11 so I understood the store was closed the second time was on Feb. 25 5 minutes before 11 and was turned away. If the store is to close at 11 that's what time it should close not a minute before. All I wanted was a icy.
03
Feb
Posted by Concerned
I am writing this post for a friend of Spanish origin. He lives in another town but needed gas.Stopped at the BP gas station in Vandalia Missouri,started to pump gas & was stopped by a male clerk on 2-2-17. He was asked about the year and make of his truck his license & then refused service. They know nothing about about my Mexican friend that was actually going to church with his wife then driving back home. Furthermore,he's an awesome preacher at our Spanish services. Thank you for your time.
03
