Read the reviews below to see the experience other people have had when dealing with customer service from BMW.
I have owned a 325i z3 and several other BMWs and never experienced the ridiculous wear and tear on tires as I have with my 2011 128 series. In less than 20,000 miles I have replaced the rear tires and the front tires. My wife drives aprox 20 miles to work, she is a school teacher, and its all hwy. driving. I would not recommend this model to anyone ever!
As a customer we are very disappointed in the service we received from bmw in kimberley, the service advisor, technician and servjce manager all had different opinions regarding the wheel alignment of my vehicle, pls help I bought two tyres from them and the wheel alignment of my vehicle is still not ok,
im having a noise problem with my bmw 330ci 2001 I recently replaced my throw-out bearing my light flywheel , I got a new clutch kit , and a new input shaft nd still hearing a noise but once I engage on the clutch thr sound will go away and when my a/c is on the noise is gets a little louder .
I own a 2008 535i. BMW at one time was a great car but that is no longer the case. The dealers are incompetent and BMW Customer Service is completely useless. All Customer Service does is take information for "internal complaints that management reviews" and will call the Service Manager of a dealership. In my case BMW Customer Service called the Service Manager of the BMW dealership in Santa Rosa, CA and he didn't take her call or even return the call. Save you money buy another car company and stay from BMW, it dealerships and BMW Customer Service I know that I will.
I had taken my vehicle for its first service on the 12/04/2013. Everything was fine Bmw service advisor kept sending my messages regarding the status of the vehicle. i fetched my car at 5pm drive to pick my son the there was a terrible noise coming from the right hand side of the wheel.I drove home and immediately phoned the aftersales department. the service i received was very effient.Within 20mins of my call a technician was at my house to sort out the problem. I was really amazed with the service I recieved from Roy The technician. Well done to him for the friendly sevice. i will recommend him anytime.
I have owned 5 bmws and have purchased 3 from the same dealership. The last 2 have been nightmares. The first was a 2004 x5 and this is a 2007 x5. This vehicle has 57,000 miles on it and has had 4 oil leaks, a transmission leak, coolant problems and electrical problems. The problems started at 48,000 miles immediately after the warranty was up. $10000 later and after having the vehicle in the service center at least 8 times ,I am still having issues. My main complaint is not only the unreliability of a BMW but also the lack of understanding from the dealership . Habberstad BMW on Long Island, N. Y. They actually had the nerve to blame me for a variety of problems. They claimed that the taillight assembly burnt out due to leaving the car in the sun and allowing it to heat up and catch fire. When the heater blower broke 2 days after servicing, they claimed that I sucked leaves into the engine and destroyed the fan. Every time you ask for service , you get lies and excuses. Interestingly, every time a repair was made, a new issue erupted days later."It was never their fault". In attempting to contact the owner, I was advised that he does not speak with customers. When I attempted to reach the general manager, he never responded. The most frustrating part was having absolutely no recourse with any problems and no one to speak with. Their response was always it was not the responsibility of the person whom I was speaking with. I would never buy another BMW and would not step foot in Habberstad BMW again!
My experience with BMW and my 645 CI has been horrendous. While the car is a 2005 it has been in the shop over 110 days and the current bill stands at over $14,000 and the problem is still not fixed. The electronic warning signals continually flash existing problems. The dealers think it might be a transmission issue or an alternator which in total would be @ an additional$7500. My experience with BMW customer service has been terrible as I have yet to have an actual conversation but instead get messages every 2 weeks or so. Just bought my wife an SL550 did not even consider BMW.
We ordered a new BMW 650i from Vista Motors; this would be my wife's 4th BMW in a row over the past 20 years. What is rather unfortunate is the extraordinary decline in service over that period. It is almost as if BMW has taken up the mantel of my local Chevy dealer. The first dealer at South Motors lied to us about the lease program that BMW had in place, and when caught explained that everyone at BMW scams their clients when they can. We then went to another dealership, Vista Motors. We ordered the car in December; when no car turned up in the next two months we sought to contact them. Nineteen messages later, they have neither taken our calls nor answered our messages. We simply want to know when we can expect the car. As of yesterday (22 Feb 2013) I turned to BMW's customer help line. The agent called Vista motors, but they apparently refused to take his calls as well, and when he left a message, they failed to call him back. The agent explained that he can never remember a service manager refusing to call him back. My recommendation is that if you live in South Florida and we would like to purchase a BMW, go out of state or buy another make of car. I also own a BMW as does my daughter; but I think this will be the last for any of us. My wife and I have own BMW's for decades, it was once a great brand, but obviously no more.
Edward LiPuma
Don't buy a BMW from Bakersfield BMW. The service department is the poorest in the business. The service manager Jim Leyendecker refuses to help so basically; don't expect any help in Bakersfield. I had a rim that cracked and needed to be replaced. I spoke with a serviceman and after a few minutes of examining the rim told me it's not unusual for a rim to crack. He said they probably have 40 around back similar to mine or worse. Jim the manager said "well I don't think we have 40". It appears there is a problem with BMW rims and the fix is to bury their heads in the sand and ignore it. That doesn't work for me. My family was at risk with this defective rim. So to everyone thinking of buying a BMW! Don't buy one from Bakersfield! Before leaving I gave Jim one last chance to make it right and replace the rim. He said" I've never seen one crack on its own and rims have no warranty. I guess the 40 around back didn't crack on their own either. Toyota denied that they had accelaration problems in 2010 too. Don't buy a BMW from Bakersfield BMW. The service department is the poorest in the business. The service manager Jim Leyendecker refuses to help so basically don't expect any help in Bakersfield. I had a rim that cracked and needed to be replaced. I spoke with a serviceman and a few minutes of examining the rim told me its not unusual for a rim to crack. He said they probably have 40 around back similiar to mine or worse. Jim the manager said "well I dont think we have 40". It appears there is a problem with BMW rims and the fix is to bury their heads in the sand and ignore it. That doesn't work for me. My family was at risk with this defective rim. So to everyone thinking of buying a BMW! Don't buy one from Bakersfield! Before leaving I gave Jim one last chance to make it right and replace the rim. He said" I've never seen one crack on its own and rims have no warranty. I guess the 40 around back didn't crack on thier own either. Bakersfield is a small community and word travels fast.
hello dears.I am iranian.my name is shila rahmani.I have no money to buy your products.I want just to tell you dont get tired.I think BMW is the best car in the world.I love it so much.I congratulate to desiners and their efforts.for example mr.nader faghihzadeh.thanks thanks thanks.good luck.
Dnt buy bmw , third class brand of cars.
With in first dic months , all 4 tiers bust, windshield cracked , engine problem, more than 60 days in service center, car is not in working condition till now, poor customer service,
I have wasted my hard earn money..
in 2006 I bought a 2004 Z4 with just over 5000 miles on it. I love the car. However I cant drive it at night. Head lights are set so hi that they light up the roof of a two story house from a block away. OK head light adjustment. How hard can that be?? I have returned to the dealer eight times and have been told every thing from " the computer says the head lights are working properly to OK they adjusted now...After eight adjustments or at least eight trips to the dealership over the years, I still can't drive the car at night without being "flipped off" by on coming drivers. High beams are nowere near the road, and can't be used and low beams are still so high that I still get the flash of annoyance. this month (10/12) I have 25000 miles on my car and I still can't drive it at night. I am trying to get it into the dealership.------ again----- for one last try. Service manager says he will check lights and see whats up. Unfortunatly when I call service manager to coordinate a service along with headlight check he seldom returns my call. I work long hours and wanted this to be my toy car so I could drive it on short vacations and evenings after work,but it still can't be driven after dark. tomorrow I plan on calling BMW but after reading this blog I am beginning to feel that it will be useless and that my lawyer will be a better option. I'v ridden BMW bikes all of my life and the transition to four wheels was due to many close calls on two. Not to mention my age. Should have gone with Porche. At least I didn't buy my Wife the five series I wanted to buy. Bought her an infinity instead.... Got lucky on that one.
I have a 2009 BMW X5 with 34000 miles. the mechanic told me I need an enging due to sludge in the engine. BMW refuse to fix the problem despite the maintenance records showing it has been maintained and the extensive repairs were done by the BMW at factory intervals. Obviously this was a defective engine from the start. will be contacting the consumer bureau soon unless I receive some attention on this matter. This is not normal and BMW should cover the engine.
It's funny how BMW stands behind their product, WAY behind it. After speaking with a former dealership mechanic when they were notified than R&D has decided to change to a electronic water pump on their 2007 models, the mechanics raised the question of an overheating issue. They would rather damage the engine then be held liable for an accident caused by shutting down the motor. Funny thing happened on the 2013 models of BMW there appears an oil temperature gauge which appearss to provide a more accurate engine temperature which reduces power in the vehicle and ultimately saves the engine .
Never buy a BMW!!! I bought a brand new 320D 2011 BMW with an aircon defect.After 2 repair attempts, the aircon was still not working.My car was returned in April 2012 & dealer promised to replaced.A Laon car was given to me until they sourced a replacement.Dealer than changed his mind & advised no new car & initated netstar recovery action on me to get loan car back.Further BMW SA Customer services sided with the dealer & did nothing to help me. The case is currently in litigation!!!!!!Never buy a brand new BMW unless you have a lawyer & can afford legal fees!!!!!
This is the worse company ever and after contacting them with respect to awful awful service@ a b,w dealership.
Their comment was good luck your on your own with the dealership refusal to,service my ac. My car is a 2011 with 10,000 miles and was told to drive 2 hrs,for service. I have contacted bbb for auto as they are breaking their contract. Again awful awful horrible experience
I have 2007 328xi. Transmission broke just at 5th anniversary of Car. Dealer doesn't know why it broke but they say some gears/clutches went down. I had done all the maintenance. I am just wondering the reliability of BMWs. I used to love this brand but now I feeling so bad about it.
I had extended warranty from third, they were ready to pay for after market transmission but not BMW. BMW asked me for additional 1100 dollars if I want BMW. I had to pay that amount to have BMW transmission.
I called BMW Service if they can understand the situation and help me rest but they were plain no, really can't believe.
Story doesn't end there. After one week of repair, Car window doesn't work, took to shop again, battery also doesn't work. Leak in the engine. Another 700 dollars after warranty, contacted BMW and customer service was rude saying that they will not do anything.
I understand about Batter/Car window but transmission, come on...
Very unsatisfied with BMW.
I just spoke to customer assistance regarding a warranty on my 6 year old motorcycle with 12k
miles on it. So to make it short and sweet I will be buying the fuel pump for my $19k motorcycle. However they were very polite and professional about the denial.
Disappointed yes but satisfied with the explanation . I knew I was reaching when I called but nothing ventured.
On my last vist to BMW, I was attacked in the parking lot- The dealership owner KNEW the attacker, upon hearing I was calling police he quickly left. The Manager who stayed refused Pittsburgh Police permission to view security camera footage also refused to give name of the attacker who KNEW the owner. I am trading in my BMW ASAP- I will NEVER again buy a car from a company that promotes violence by allowing a dealership owner to protect a criminal. I have spoken with BMW USA LLC. No resolution to problem on any level.
I would really like to know where the customer service is? I live in Western Mass and the only dealership in the area is BMW of West Springfield. After approx. 7 yrs. of BMW's I am done.
Received a notice for a deal with a trade in and was seriously thinking about it. I have a 2009 x5 with approx. 30,000 miles. But after all of the "run around" I have received from them I will be looking into another type of SUV.
Yes very easy to reach and polite. BUT, then when you get there they don't have a car for you and you can wait until they get one from their rental place.
Never was given a direct answer to why my 2yr. car (at the time) completely died on an off ramp of a major highway. Missing my 5yr. olds doctors appointment for the flu 9which had to be rescheduled the next day). Also, towing took about an hr. because the BMW help was not from the area and had no idea where I was located. State police actually had to block off ramp. I was sent a $50 gas card for my troubles.
Brought my car in for regular maintenance and they smashed the front driver side. AND tried to hide it.
Yes they do supply a car when you bring yours in for maintenance but it is never of the same quality which you drive.
Was told I was supposed to check tire pressure approx. once every other week. So we purchase a high end car so we don't have menial issues. But now I am supposed to play mechanic.
Finally, I would say every time I brought my car in when told to by 'the car" for regular maintenance, there was always another issue that came up which acquired additional appointments.
Very very disappointed……..:-(
BMW No Cost Maintenance is not true. Only SCHEDULED maintenance is. When the low oil indicator illuminated I brought the car to the dealership. My car is a 2010 335i with 27k. The service writer said oil in between changes is maintenance but is not included. He said I could buy the oil from them. Also, they reused to add Mobil 1 0W-40. I was to but their Castrol 5W-30. The manual does state Mobil 1 is acceptable. When I called BMW Customer Service to discuss this, they said to call the dealership!!
I have a known defective turbo and BMW Customer Service refuses to cover the blown turbo even though I maintained it according to BMW schedule. Zack Little X7757 said my claim was being considered when Serg Akpalo X7735 said Zack made the decision. When I asked to speak to a Supervisor Lisa Mackinnon or Emily Lancz Serg would not transfer me, nor provide their extentions nor email addresses. Zack & Serg said their determination was final. Zack purposely sat on my claim for a month and would not return calls or give me an update. He said 'they' were reviewing the information except 'they' is Zack. So Customer Service is running a ruse. We have owned at least 2 to 3 BMW products at any given time since 1999 and this is how BMW lets their customer service treat us.
The "worst" customer service. Great if you like being left on hold and hung up on. I have been given the run a round for two weeks regarding a newly purchased 100k car.
also run flat tires-NO No cannot be used in the northeast- they know this and selll them anyway. 550 a piece to replace them. They bend internally everytime you hit even a minor bump. Tire insurance they sell requires reports and hassles each time. I am on my 3rd replacement in 9 months SCAM
