Posted by Anonymous
Got a batt from advance auto few months ago an now it is no good! Had batt tested an charge an took it home an put it back in an it still has no charge. Store will not exchange it out!! Iam very upset.. With this!!!!
Advance Auto Parts customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Advance Auto Parts.
22
Mar
12
Jan
Posted by Anonymous
Hello i brought a fuel pump from your your store in jax,fl and returned the old one an got refund....well i took pump to chevy and they say pump is defective...its been less than thirty days and im trying to figure out why they wont let me return defective part and exchange for new one to your store on cassat and or the hub on atlantic blvd in jax,fl....account is under imc and pump was purchased the 16th or 17th of december
08
Jan
Posted by mad as h**l
I returned parts unopened with the receipt to Everett, Pa location on Lincoln Hwy , which I had paid cash for and instead of returning the cash to me they gave me a merchandise card. So now they can resell the parts again and I'm stuck spending my money there again. What a scam !!!
18
Nov
27
Oct
Posted by Anonymous
I stopped at your Oak Hill West Virginia store the other day to get a replacement break light bulb for my daughters car. I took them home and discovered I had purchased the wrong bulbs. I sent my daughter to exchange them while at the store she asked if they would put it in for her. She told me that the man was extremely rude disrespectful and nasty with her. I won't be doing any more business with your stores due to this incident. Lucky I didn't return to the store and give this disrespectful jerk a lesson in manners. TAKE ME OFF OF YOUR MAILING LIST. CGTW
30
Sep
Posted by [email protected]
Hi I been shopping at your store for over 10 years on quarry street in fall River mass I Owen one of you biggest accounts store has but it's all going to change and you Spanish speaking manager can't read return slips don't do nothing but hide in back behind shelfs with radio on and don't do nothing but right up employees for going beyond there jobs and talk to them with disrespect I would never give another dime of my money and my other garage body's in fall River will follow we are all friends in this city we won't stand for the store Manger and district Manger to be best friends and right pep up for doing work and cleaning and fix cars while he can't even barley speak English you guys have 2 employees that work in hole store I go in there 5 times a day and see it all day if you ask any account you can call from list and ask who's the most important employees they will tell you cliff correlation and Zack from buisness accounts and I no for fact they are both quiting your company and I will give cliff correia a job and my brother owner of fall River first ford I will get Zack in to that line of work and when you see business accounts go down you guys no why your district Manger and store Manger are best friends and should not mix business and pleaser and then right up hard working people you guys deserve to louse your business accounts maybe then you would hire the right pep for job and that Porteran guy isn't the guy can't read or exchange just likes to right up hard workers and if he comes work at orileys that's cliff correIA I will take all my business and accounts to them he's been good at finding and locating parts since he's worked for you guys over 8 years so I'll stick to what I see and belive you guys should test the Manger and test cliff correIA I bet the Manger will not even come close to even come near to cliffs skills and I hope some one dose some thing about this by next Friday my business will no longer be with quarry street fall River will be with orileys if cliff quits thank you
29
Sep
Posted by Fed up with this store
Went to return a switch I bought 90 days ago. Today is the 90th day. They said it's been 90 days and now won't give me a refund. THEY are the ones who sold me the wrong part. Don't even try the chat no one makes any sense. Lost my business. What a joke. Store #05462.
12
Sep
Posted by Upset customer
I have been dealing with Advanced Auto for years,l went to the store I bought it from and had my recipient to show the sales person (William) that I purchased it and I wanted a refund and it wasn't damage or tampered with and he told me he couldn't take back used product then he Said he could give me a store credit.Yes I was upset.This was only an air pump I got from the store on memorial Dr the pump was long enough
11
Sep
Posted by Hate Shopping At Advance
I usually buy my parts from store 5941 in demopolis, al but never again. Greg and Jeffrey have ruined me shopping there. They are very rude and will completely look over you even if you have been standing in line for 10 mins. They don't want to help you and to make sure they don't help you, they'll call another person all the way from the back. I don't see how these two are even managers, they need to be fired
09
Sep
Posted by Anonymous
Advanced Auto stole all a lot of money from me. They sold me wrong part then refused to refund or give me correct part. I'm a disabled man who is limited on funds. I can't just go somewhere else. I have to wait for a month, now with out a car because they took my money. Shame on them. Please never do business with that evil company
08
Sep
31
Aug
Posted by Arthur tuabman
Store 8055 Corporate really needs to address the Manager Tony!!! He has embarrassed me many times with his rude and very harsh approach to Customers and mainly the employees. It's is amazing he is still manager much less a Advance Employee. When I come in to buy something I avoid him. He is ruining the business there. I'm sure there is another manager that could take his place and move him to another store of even give him a few weeks off and retrain him in diversity. It seems he is Angry and pissed all the time. I've been buy parts at advance for many years and have never encountered this type of management at any other store. If this isn't addressed I will be utilizing other auto parts stores in the area.
28
Aug
Posted by Anonymous
Please have a talk with the bald headed gentleman working in your Peachtree Pkwy (store 8182) about how to speak correctly to customers. I live in the local area so I always stop at this Advance Auto store whenever I need anything. My wifes Highlander is showing the check engine light. I stopped in at Advanced Auto a little over an hour ago. When I went to the counter one of the employees (white male bald) pointed his finger at me and asked "What do you need". I was kind of shocked since I am generally greeted with a "Sir" or "may I help you" so I asked if they would check my "check engine" light and let me know what code was being returned but before I could even finish my sentence I was loudly told "No". I felt a little disrespected in front of the other customers. I wasn't sure if had angered this man or what? So I tried again to explain that all I need are the codes but again he interrupted me and said Advance Auto doesn't do that anymore. At this point I was angry and just left. As a matter of fact I went straight to the O'Reilly's Auto on Atlanta Hwy and they checked the codes for me...and they were very polite.
06
Aug
Posted by Bobby
The first time I called who ever answered the phone hang up on me then when I called back Larry put me on hold then his supervisor answered the phone and made excuses for what happened then I got hung up on again. There is only two people that work at that store that I can deal with and that is John and Lee . I have a commercial account with them and I do not appreciate the way the employees That work weekends treat me.
28
Jul
28
Jun
Posted by Discrimination issue
On Friday, June 24th, 2016 I went to the Advance Auto Parts store #1605 which located in 1401 Pulaski Highway, Edgewood, MD 21040 to pick a parts ordered for my car. I waited a few minutes until the salesperson has finished talking on the phone and approached said that I want to take my order and showed him a copy of the order â„–60591359. During next 10-15 minutes he has checked something, and I offered to him my ID if necessary. He was quite rudely replied that it is not a necessary, and if need be, he will ask ... I did not say anything because I thought that a man has not a very good day'¦ After a few minutes he asked me something very quiet, but I did not understand and asked him to repeat again. Upon hearing my English accent, he turned back to me and spoke to the chief with a request to deal with me, since I did not understand anything and he cannot speak with me at all. He handled the demonstrators roughly and naked aggression. He's name was Robert Amoroso. I told his manager that if the English is not my native language but I'm speaking with confidence and during many years of working in the US Department of Defense I've never had problems with understanding my accent. And moreover, even if I do not understand something, he must be repeating as many times as necessary, because I'm still client and came in this store for service ... I guess it was an explicit expression discrimination that should NOT be inherent in US country, and in the Advance Auto Parts stores as well. Over twenty years of my life in the US I have never get such rudeness as in your store, THAT WAS THE LAST TIME I SHOPPED AT ADVANCE AUTO PARTS. I have to tell others in Facebook, Twitter, Google+ and YouTube about my experience there at that particular store with this particular employee. Best regards, L. Shats
23
Jun
Posted by Anonymous
I'm sick of the advace auto on morton and blue hill every time i go in i got to fight for my spot its like all the cashier are either lazy or blind or stupid and i live around there before its was advace auto i like it then it was a real business then its crap now i will never go back there and its funny its a skip and hop away from my house but i value customer service never again
16
Jun
Posted by Anonymous
Really getting tired of attitude of sales people when returning warranty items. Don't deserve to be cussed at when stating facts. Not all the people are bad to deal with. But when manager of store stands in front of you and other customers and cussed you when trying to stay the problem. I work as a mechanic for a local can company and we purchase a lot of products from company to keep fleet on road. We do not deserve to be treated like common street trash.
11
Jun
Posted by X aquantaince
This is so you can help your store in Sylvester You have some stealing money and parts for their own purpose. As she has explained there is no one to catch me. Last week 250. to pay a bill and before that to pay things when her single mom check was not enough. Parts and batteries have walked you for her profit. She brags of how easy it is to bluff your way through. She even has her daughter go into to the safe. I heard the little girl brag of way to get to the money. Sad part is there is a man that she dont care for and trying to pin it on him.
28
May
Posted by mk
I've filed two complaints on one issue ,the last being 5 to6 weeks ago....it was thru phone and left them my e mail after a fifteen minute conversation. I will pursue matter to its maximum ..I've filed civil complaints before and it would be a pleasure to do same here on your failure to reprimand heath and Brian from your. Luzerne 18704 store by firing them as the least for co.pensation fr untrained service assaultive behavior where o will file a criminal complaint against heath and conspiracy on its manager for allowing a bully to interact with customers...Good Day
21
May
Posted by Marius
So pissed with Advance Auto Parts. I never shop there but today I needed to buy a car battery and they had a promotion for new customers where you get 20% off on your first order when you order online and pick up at the store or home delivery. I figured out, ok the battery is $120 plus tax and $20 core charge (that I will get back) not a bad deal. The whole thing came to $149.62. Went to the store to get the battery, they confirmed that is a perfect fit for my car. I carried the battery outside and tried to install it and it wouldn't fit. I went back inside and asked if someone can come outside and take a look no one was willing to come out and look,finally this young man asked me "which battery did I gave you" and he figured out it was the wrong battery. Now they said I have to get a different battery $20 more. I agreed thinking I am paying the difference of the $20, oh no! I had to pay another $142.17 and was told they will reverse the charges of $120 plus tax for the battery I ordered online to my card within 10 business day's. I asked if anyone can come to the parking lot and get the wrong battery they sold me and bring the correct battery to my car, they all looked at me like I asked for their new born. One of the guys said there is a cart there you can use. I used the cart installed the battery. I asked them how about the 20% I was offered online, I was told to call advanced auto parts customer service number. I got home and called and they said I can't get the 20% off because I switched the battery that I originally purchased online, I explained it was the wrong battery that they recommended and the man said sorry take it with the store but the store said take it with Advanced Auto Parts. This is the last time I shop there, absolutely no customer service.
I posted the above on Facebook and got so many replies and unfortunately all were negative not one single positive reply.
18
May
Posted by Big TRUCKER
Shopped at Store Located in Everett Pa. a few months ago, asked for help with a few items. Customer Service were rude , Making jokes among themselves, Very unprofessional . Wearing fish hooks in their hats .etc. I was always impressed before with their service how friendly and helpful they were. No more.... AUTO ZONE HERE I COME.. And I'm sure I will be treated well
and not by some gossipologists...... what Asses.
17
May
Posted by None of your business and i mean
I went to the store on College street in Beaumont Texas to find the cost of a set of parts for my ford 500. The lady behind the counter was very snotty and when I asked for the cost of the parts that I needed she said "we have a web site" lazy incompetent piece of trash that needs to be working at the junk yard. I will never buy another part from these people ever. I bought almost three hundred dollars worth of parts from the Auto Zone down the road, they were happy to serve me.
06
May
Posted by Fred
Will this ever happen ??
We currently cannot accept Advance Auto Parts gift cards for online purchases. We plan to add this payment method in the future. In the meantime, you can use your gift card for purchases at any of our over 4000 Advance Auto Parts stores. You can also purchase Advance Auto Parts gift cards at any of our stores or online below.
