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Truth be told, Borders needs to hire more customer service reps. It is unacceptable to be on hold more than 1/2 hour. Don't even think about having a customer service rep at a store call on your behalf; they just tell you to deal with it. They don't even know the hours of the customer care line. Anyone can ring up an item and write down a phone number for issues; what kind of people do they have working for them anyway? To go above and beyond this and help a customer with a true problem would take away from the profits, I guess. The people at the desk said that you "have to buy something in order to enter in your E-mail address to see if it's in the system." Don't be surprised if Barnes and Noble (who I think has better customer service) takes over the market.


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