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I just spent, collectively, 5 hours on the phone over trying to order an e-reader. Now somehow my credit card # is somewhere out there with their customer service rep that I am thinking is not located in the states. The order was never placed. Contacted a local store only to be told they did NOT have a corporate office. Well I searched and DID find a # for the Corp office. However, they ALSO never returned my call after having to leave a voice message. A district manager did call me finally and the e-reader is being held in the store for me. I am almost afraid to purchase it at this point not to mention I was ordering online for the convenience. My husband wanted an e-reader that was not proprietary, however, Amazon Kindle is looking pretty good at this point. I shudder to think of my husband having any trouble with the Cruz and having to contact customer service.


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