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You might as well call cloud 9. They say they can't handle dealership complaints, or actual OWNERS who talk so nasty and hang up on you. Here is the review post many other places that can not be handled by Chrysler Care:
If you want the worst customer service and a little abuse visit Wolfchase Chrysler Service Department. I took my car in after they probably broke something when changing my heater core and my air conditioner now is not working. I took it in at 7 a.m. on Monday morning at 8:15 a.m. they knew they could not service my car. They waited until 2:15 to call me so I could not get it serviced anywhere else that day and denied me shuttle service at 2:15 because the shuttle service stopped at 2 pm. I then told them I was going to have to ride my bike up to Wolfchase to retrieve my car and I guess that was okay with them because me and my bad knee and the bike rack for my car on my back pedaled my bicycle 5 miles to pick up my vehicle as I stood in there waiting to find out about what was going to go down and why they didn't call me at 8:15 they did not offer water, a chair and then they lied and said they had a hundred AC tickets to call. Do you believe that Wolfchase Chrysler had a hundred cars in there to service their air conditioners that day? This was Derek the manager of the store that blatantly lied to me. and did not care that I was in there on my bicycle on a 90-degree day after they could have told called me at 8:15 and I could have had shuttle service. Brian the service manager was rude and inconsiderate and no more help and JC Auffenberg, after I asked him to call from Michigan, totally verbalized his side and hung up on me, he could care less what I had to say to him. If you want to be used and the worst customer service ever available in the world especially if you're a female go to Wolfchase Chrysler.


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