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I have found their physical stores to be very good, but Borders.com is a NIGHTMARE. There are several bugs on the site, less than when they initially launched (which must have been embarrassing due to all the glitches). My chief complaint, however, is their online customer service NEVER responds. I had problem over a year ago when they first launched their new site - and had a billing issue they never responded to - so I vowed to stop shopping at Borders. Well, I gave in recently only to incur another issue. I contacted them through their site - no response. Followed-up - no response.

How pathetic of a company do you have to be to ignore your online community? Hey Borders.com, I buy about 20 books a year. Guess what? It's via Amazon now.


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