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I own two Genesis V8. The warranty on the older one expired last November. Just before expiration the car started experiencing major problems. The CA failed and the compressor was replaced but still does not regulate temperature correctly. The transmission failed and was replaced. It has since been repaired twice, one requiring that the unit was removed from the vehicle. The engine failed and a replacement engine was installed. It leaked oil before even leaving the dealership and had to be removed for repair. The vehicle is since now four weeks at the dealership waiting for final engine replacement and yet another transmission. Repairs were held up by Hyundai because one department authorized the repair but failed to coordinate with another, which put the repair on hold for two weeks before Hyundai could coordinate internally and get their act together. Since October the vehicle has been in the shop for two months.

Throughout the ordeal the dealership, Ed Voyles of Atlanta and especially their customer service representative Rob Stover, has been exemplary, Hyundai itself much less so. Multiple phone calls and e-mails to the Genesis hotline resulted in automated messages that I would be called and the phone representatives, which clearly have neither authority nor training also promised return calls. None of these calls ever happened. Just today during another where I expressed my concern that the replacement engine was supposed to be fixed at the dealership rather than swapped for a working replacement unit, the same promises were made. One difference was the explanation that the regional rep at the company left and the new representative was blamed for dropping the ball. Of course, given that she just got the account only January 30 that is just another alternative fact.

Update: Although I was promised a call from the Hyundai regional rep to deal with my issues, the call never came. Her name, Cierra, was given to me but she is obviously to busy to deal with a customer. The dealership, however, called and informed me that the replacement engine has yet another problem. This time a warning light comes on and the reason has not been determined. The vehicle is now in the shop since 4.5 weeks.


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