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In reference to Group Annuity Contract # 029780, I am very dissatisfied with the service that I have received toward the commencement of my annuity on September 1. I have contacted the Customer Response Center 3 times and feel that I am getting the runaround. On July 26th, I notified the customer rep (Megan) that the package received contained the incorrect marital ststus. I was advised not complete the forms and a new package would be forwarded to me. I contacted Megan on August 9th to notify her that I had not received a new package. I was informed that the new package would be sent to me that weekend. On August 23rd I contacted Megan and was informed that the new package was mailed to me on August 16th. As of today, September 1, I have yet to receive a new package. The current package I have, which indicate a single marital status, could have been changed by me and forwarded to you folks. The spousal waiver for my wife would have been completed by her and notarized. I am solicting your assistance in expediting my annuity proessing. I can be contacted via email at [email protected].

Thanks in advance.


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