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I want this to go to the president of customer service in regards to the very shady and unprofessional behaviour of one of your stores on rate 112, patchogue, New York 11772. Originally my son Galal Esmailele phone 631 278 2390 bought him and myself Carolyn Fant phone 516 330 3936 Samsung galaxy 3 phones. We have been with Verizon for many years but decided to change. Several weeks after having phone dropped it and had a small crack my son told me to get it replaced and also I complained that the port for charging was loose. The owner said oh it would cost 230 to fix you might as well get a new phone. I said wow and left thinking I could just deal with problem. I w ent to a friend's house and told them he said too much money but go get it fixed before too late. Next detainment to store and told him everyone is telling me too much money so he said just get a new phone you can upgrade it. So coming from Verizon u just trade in phone so I wasn't told in would be responsible for two phones. I had asked well what can I do with the 3he said I'll buy if from you and handle it and I'll give you a new case even. So the deal was trying to go down but there seemed to be a problem with it going through when the salesman whispered to owner it's not going through and he said try this and it went through. Soon after that I w a s in Florida as my broth e r was seriously ill and unfortunately passed. When I got home my son was upset and wanted to.know why he was paying for two phones for me plus insurance which i declined. I told him what happened and he said I better handle this situation so I called customer service and was told by representative that this deal shouldn't have been done as my son holds the account and he didn't authorize it and to go to the store and see what they would do to resolve this and if I didn't get satisfaction call back. I went to store and they were like hey how are you. I told them I was very pissed because what they did was wrong. He saidbyoubwantbyourbold.phone back and I said what happens to this one we will still have two phones and he shrugs. I said I'm not leaving until BizTalk to customer service. Everybody started to get uptight and the salesman went into the back and I guess he was telling owner what was going down. I called the rep.named opaline and told her the whole story and she asked me what credit card they used for new purchase I said I didn't give them one cause they didn't ask so I assume that used my son s she asked will bout his authorization and I said yeah. She spoke to her supervisor Anand came back to the phone and said would I be willing to give up the 4 get my 3 back and mail back 4and they would take it off account. I said fine. I then asked for.my old phone back and told the guy he wacky that team mobile was going to do something about it and they would have to deal with corporation he just laughed and said they're not doing anything to us and I said whatever I want my phone so I can get out of here because you are not good people. I was waiting and waiting and I said what's the problem where's the phone he said we are.looking . Then he's asking me what color finally I walk around and I see them putting a phone together but at this point after being there for hours and being made to feel very uncomfortable I just took the phone without really looking and it. Then he said oh we need the cover back so I gave it to him. I went food shopping and when I got home I tried to charge it but nothing was happening so I.had to wait for my son who works in IT support what I was doing wrong. He picked up the phone he said these pieces don't match up and you can't turn it on. Needless to say intent nuts I called the number from opaline and got a young guy I screamed I want to speak to original person I'm tired of going through this as I spent many hours on the phone at the store and I was livid he calmed me down and when again I went through whole story he checked with my son with each rep did as he is holder of account and told me do not go back to the store we will send you a new galaxy 3 then you return the 4. I don't think I have to tell you how illegally your store acted and I have not yet decided to take legal.action but in will be talking to a lawyer . But here is the important thing I want you to know what kind of people are representing your corporation and they should be held accountable. This has been a shellfish experience and I was just ready to throw the phones in his face and go with a more reputable company as there is plenty of competition. But your reps. Opaline and sorry to sayin didn't get young man's names action. His store needs to be monitored because I'm sure I'm not the only one they screwed around with. To say I'm curious is putting it lightly.
Sincerely,
Carolyn Fant


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