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Switched to T-Mobile in January of 2014 and was supposed to receive the early termination fee that was advertised. Submitted my last bill from previous carrier on February 14. Wasn't told when I switched that this was actually a rebate and would take up to 8 weeks to receive the money. Received an e-mail from T-Mobile on March 6 stating they received my final bill. As of today April 29 I still haven't received the ETF money that was promised. In fact was told that this submission was denied. No one has told me why this was denied. I drove to the T-Mobile store where that handled all the paperwork and had actually sent the final bill to T-Mobile and they seemed surprised that it was denied and that I hadn't already received the rebate. They turned my case over to their "escalation" department to find out why it was denied and said it would be another week before I heard anything. Well it's a week today and no one has an answer, in fact they want me to submit another copy of the final bill from Verizon. If anyone ever reads these review BEFORE they switch PLEASE note that this company is not a reliable company. And good luck trying to get answers to basic questions like "why was this denied?" "what would be a reason for this being denied?"


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