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I was out of the country for 6 months and had my mother collecting my mail. I had went into the local t-mobile store in the mall in Staten Island, NY (don't ever go there, most incompetent people ever) before I left to ask about options for getting my phone turned off or lowering my bill since I wasn't going to be using the phone AT ALL for 6 months. The guy in the store told me I could suspend all service until I got home with NO CHARGES AT ALL. I paid my bill. I asked the guy if I had any other bills waiting to process. He said no. I left 2 days later and was out of the country. I come home 6 months later to find out not only was there a bill I received 2 weeks after I left the country (which was never mailed to my house; mom was collecting my mail) but that it then caused my account to get cancelled (I was charged the cancellation fee) THEN sent to a debt collection agency! For the past 2 months I've been spending countless hours on the phone trying to clear this mess up! I just had a SUPERVISOR tell me that THIS IS MY FAULT and THEY DON'T NEED MY BUSINESS!! Can you believe that? What horrendous "customer care!" I can't wait to have this all sorted out and never deal with T-Mobile again!! STAY AWAY!!!


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