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We have a hybrid Escape with ONLY 30,000 miles and a it is now in need of a 4,500.00 repair. We contacted the customer relations department and was told my the REGIONAL MANAGER, Summer, that we would get the repair for the cost of 2500.00. Well when time came for us to get the repair she said that she make a MISTAKE and would NOT honor what she had told us to begin with. Is this the way Ford treats their customers... YEP!!!


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