Flag Carnival Cruises Customer Service Review

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We booked a cruise with carnival of Feb. 11
We drove to Galveston, rented a hotel room bought food. We did not get a call until Sunday morning stating that our cruise was cancelled. We were told that we would get a 25% discount and will not get reimbursed on what we spent. We booked as a xmas present for our children. We paid 1400 with taxes because it was in feb. I tried to tell them that I did not cancel the cruise,they canceled on me. Now I have to tell two boys that they are not going on a cruise because we can not afford to pay extra for the same cruise that we booked in feb. we have 21 days cruised with carnival they really care about there customers.


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