Flag Dillard's Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

About six months ago I purchased the Sperry top sider two eye gold cup shoes from your mens shoe dept. I purchased the shoes from your store because I enjoy actually going into a store and buying it from someone and not a computer screen. Also I feel that when you go into a store to make a purchase there is a sense of customer loyalty and as well usually great customer service that goes with it. Recently the heel of my shoe has started to fall apart. So first I researched the warranty from Sperry and I gave them the information they requested and they told me that I could indeed exchange them from where I purchased them with no problem. So then I called Dilliards in S. Arlington Tx. and explained to them what Sperry had told me and she(Lisa) said it would be fine to bring them in. So Today I brought the shoes in and tried to explain to the gentleman what I was told to do. He did not take one look at the shoes nor offered any idea of help. At that moment I couldn't believe the customer service I recieved. He did not seem to care what so ever. I was simply appauled to say the least. I have lived near the dilliards in arlington for fifteen years and my family and I have always shopped there. Now I live in Dallas, but I still travel to Arlington to shop at dilliards in the Parks mall, so I can visit my family while I am in the area. I don't need to explain how much I have spent with dilliards over the years because as a consumer I believe that if I spent one dollar or a thousand dollars the customer service should be the same across the board. I feel that if this is not resolved my family and I will have no need to shop with Dilliards anymore because quite simply I can just order anything you have from the manufacturer online. However I did like to go into the store to make my purchases so I would spend extra money to get that "experience". I feel that with the age of the internet without good customer service at your location will hurt you as there will be no need to actually go into the store. Please resolve this issue so that I can indeed feel confident about spending a little extra money and shopping in your locations.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video