Flag Carnival Cruises Customer Service Review

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Our 7-day Carnival Cruise on the Pride was cancelled on Sunday 10/28/12 @ 3:00 after thay had everyone board the ship. This was after the entire world was alerted to the fact that there was no east coast water travel due to Hurricane "Sandy". We were travelling with a party of 17. Not one of us was ever notified by bemergency phone contact, or txt, even though Carnival insists on requiring these contact #'s. After arriving in our dirty, half-clean suites, with dirty rags all about our rooms, & unpacked in suites that were NOTHING like the pictures Carnival represented, an announcement was made, by the cruise director, NOT the Captain Alessabdri Galatto, half-jokingly that we were to leave the ship ASAP, & the cruise was cancelled. We ALL thought it was a joke. Then we realized Carnival never intended to sail the ship. The captain, & officers were never seen. Only attendants seen throughout the ship were the housekeeping people. We finally got our bags @ 6:00. No food, or drinks, not even water were ever available to anyone. There were 3 diabetics,& 1 asthmatic in our group. After we begged for something to eat, or drink, we were then told to go to an above floor & they would get some sandwiches for us. NEVER did anyone check on us, or anyone else we spoke to. We were just treated like cattle!!! All of usw have traveled on many cruises. Carnival should be ashamed for the way they treated all 2200 customers. 2 weddings were to take place on the ship on Sunday, & both brides were in their gowns, waiting to get marries with families & friends there...can't even imagine how they felt. Where was our beloved captain alessandro galotto??? Obviously he & his beloved officers were off ship, somewhere safe. Once Carnival told us to board ship, & we set foot on the ship, we became their responsability!!! What a joke. Oh, but they're going to refund our cruise, + 25% off on a future cruise. Are they kidding??? What a joke!!! 100% off & we would have to seriously consider going. 25% off is an insult for the way they treated their supposed 2200 guests. We purchased trip insurance so we get the same refund everyone else gets, less the $218.00 for the insurance. Oh yes, & what about all the passengers who arrived via air, how do you think they were able to get home when all airports on east coast were closing? Carnival didn't care? Oh yes, the Pride was a joke. Carnival absolutely misrepresented the rooms. No hangers, or robes, old TV's, very small deck on the VIP suites, & we never could find the closets we were told we had. All Carnival had to do is cancel the cruise prior to Sunday. Instead alessandro galotto left 2200 people to be attended to by a few hundred service employees who abviously had NO idea what they were to do, but they did try to keep insisting we get off the ship without our bags. When we all called Carnival on Monday 10/29 Carnival customer service was shoked that we were all on the ship. They were all told the Pride cancelled the cruise, but were never told we all boarded. alessandro galotto just wasn't there!!! All we expected is a little service, some food, & drink (water), white we waited 4 hours to leave the ship!!!


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