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I recently needed to return a printer/copier/scanner to Staples store located in Gaithersburg. MD. Unfortunately, the return was after the 14 days required. This was a brand new item, and when we turned it on, there was no power. The Assistant Store Manager, Eli Cole spoke with me on Sunday and said he needed approval, and would call me the next day. On Monday, I had not heard from him by 3PM-so I called him. He said his contact was on a "conference call," and he would call me after he got off the phone. At 6PM, I called again, and he said that he had the approval--I asked when he was going to call me--he said when the "opportunity arose." This man was not helpful at all. His attitude was horrible, and he should not be in the customer service business.


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