Flag Princess Cruises Customer Service Review

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We recently sailed on Sun Princess (September/October 2012) and when we visited a silk factory (China or Korea), we purchased a handmade embroidered picture in a frame. We paid for the item and in the meantime it was whisked away to be wrapped, so we didn't actually see it being wrapped. When we got home, we discovered that it was the wrong picture -nothing like the one we had selected and paid for.This was very disappointing and we would like to warn other people to be more aware when the goods they purchase are taken away to be wrapped. Annette was on our ship to inform us of our ports of call, so perhaps she could be told of this.


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