Posted by Anonymous
I have no idea how to create my webkinz account with the code that was on the stuff animal. I got the app for webkinz and I have no idea where to go
Webkinz customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Webkinz.
25
Dec
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Jul
Posted by upset
I am very upset I have been extremely loyal to webkinz since 2008 spending every drop of my money on them! Half the codes didn't work! And now your getting rid of signatures! And the adds really! One last thing the preices are outrageous I was looking for a webkinz timber wolf for months the only one I could find was 400! Dollars! What a ripoff
27
May
19
May
Posted by problems1245
Hello webkinz. I USED to love webkinz now I hate it. Because your mazin hamster codes are a peice of crap. I spent MY money that I earn buying your faulty devices. I am 13 years. You know what happens when you make a 13 year old mad. Let's just say I go to school. AND WORD TRAVELS FAST. And when I try to email you it's been two months and you haven't responded. You also don't have a number I can call. DON'T BUY WEBKINZ THEY'RE A RIPOFF!
10
May
27
Apr
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Mar
Posted by nygranny2000
Is there any way of finding out if Webkinz is ever going to work again? They're still selling the pets in stores but why if you can't get into the play site? I try to get in about every half hour and did get in last night and played checkers for about 10 mins. before it froze. Where can we find out what is wrong?
17
Mar
Posted by spok 12
My nephew and I have been trying to get into Webkins for the past week. We get as far as the home screen, and nothing else works. We have a pet who is very sick because we can't feed him, which is making my nephew very upset. We are deluxe members, why pay that money if we can't use the site. What is going on? You are ripping people off! Please fix your site. Not only that, why isn't there a place on the website that we can leave comments if something is wrong, or a phone number that we can call? Come on people get your act together, or refund our money!
14
Mar
Posted by Granny
I've been playing Webkinz for a long long time, I'm not a child and my grandchildren give me a new pet for every birthday and Christmas but that does me no good if I can't log in. I've had the same log in ID the entire time. What's wrong this time? I may be the only one who feels this way but if you have nothing to hide why cover it up with NOT letting your paying customers have a phone # to talk with a live person about a problem? I hope the problem gets fixed soon, I enjoy playing.
13
Mar
Posted by Anonymous
I believe the reason everyone, including me, is having a difficult time logging into Webkinz is because they have so many advertisements with scripts that are too long and will not allow the site to come up. You have taken what was a nice site to something that is very frustrating. Shame on you for being so greedy. We all know these advertisements are putting money in your pocket. You have forgotten the customer. Looks like by reading all of these comments you may soon have no one for these advertisements.
12
Mar
Posted by Anonymous
what is the use of having deluxe membership if you can't get in to webkinz and also we cannot do log out or spree or crafty canaries or goobers lab and we cannot get into w-shop and we cant open mistletoe mouse gift box it freezes up if you cannot fix it please give us our money back I have children with 4 accounts and none are working
12
Mar
Posted by maddy27
What is with your Webkinz website ???? Who is in charge??? I think it is awful that you cannot talk to a person!!!!! My child has been trying to log in & every time she tries it does NOTHING!!! Your company seems very irresponsible. Plus almost every time she plays Smoothie Moves it pauses for a second multiple times during play & it's very irritating because it screws up the game.Hopefully someone can do something. Thanks
23
Feb
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Feb
Posted by jim72bev
My current issue is trying to accumulate enough Wish Tokens to purchase more expensive items. When I get to 12 or 13, it resets to 3 or 4. I've lost over 30 tokens now.
I received great customer service by phone several years ago, but now can't seem to connect with anyone. I too have over 30 webkinz and have purchased a number of them for Kids with Cancer. Better service would be much appreciated. b
05
Feb
Posted by spikeypoodle
I need help. I forgot my password to my account and I don't have a secret code, also when I try parents email it says I have the wrong email. I honestly don't know what to do and I love webkinz. I need help. my username is spikeypoodle. can you please try to find out my password or give me some advice on what to do. I am desperate. please please please help me!!!!!!!!!!!!!!!
30
Jan
Posted by RockinBlake
Hi Webkinz, It is hard to believe that you have made it so we can not talk to someone in the support group, it is not easy to get answers to problems by e-mail, why are you making things so hard, we have several webkinz but not sure I will buy more, you use to be more user friendly, what happened??
27
Jan
27
Jan
Posted by Catdog1009
Hi webkinz, I am a current webkinz user. I have had my webkinz for years. I've spend over 400 dollars buying the stuffed animals and find it unacceptable that I can't even play bananza or any other game I used to. I refuse to become a delux member because of the amount of money I've already spent. Also your advertisements are stupid and a waste of time. No child would want to invest in tooth whitening. All I want is to be able to do the things I've used to on webkinz. Each stuffed animal is already about 10 dollars and it's stupid that you make us pay more for more opportunities.
Hello webkinz, I am yet another unsatisfied customer. Webkinz.com used to be the highlight of my life. I have around 30 webkinz pets. At one point in my life, I decided I was too old for webkinz. Recently I decided to rekindle the flame that is my passion for webkinz. I am simply outraged that you have limited all of the actions allowed to a non-deluxe member. Some games such as ant mania and home before dark used to be my life. I am furious that you webkinz, are so desperate for money that you deprive kids whose parents do not wish to pay for this expensive membership from the joy of ever playing these games.
It's disgusting that you have gone from a cute little game site and company to a money needing monster. Even your adorable little pets have turned into sparkly, tacky, low quality fabric sacs. You pretty much gave me a cute little puppy, I learned to love it, and then you ripped it out of my cold dead hands. Thanks webkinz.
23
Jan
Posted by Anonymous
I am having problems logging in to my daughter's account. We forgot the password and I have tried different emails that I might've used when setting an account. I don't even remember giving an email. I can't get a new password if I don't have an email and I can't give and email account without having a password. I want to talk to someone and I can't find anywhere where I can't do that. The 800 number doesn't work, they only send you to the website. This is frustrating.
19
Jan
Posted by Anonymous
I have well over 15 webkinz and those little stuffed animals aren't cheap. so why is it that after investing so much money into this website it is asking me to make more purchases after a year to re activate my account? i mean i love this site i've had it since elementary school but its such a rip off. not to mention the site its self runs like poop, its always having difficulties loading pages and just generally running slow.
