Read the reviews below to see the experience other people have had when dealing with customer service from Verizon Residential.
I went to Sarasota on 9/19 to reconnect her land line that was disconnected when she moved...after waiting 1 hour we spent another hour getting it done she was told her # had been already given to someone else she wasn't happy but said ok...then next day she called an 800# and was told she could have it again...was reconnected today..what the heck god was our visit...she's 89 years old and I was trying to help...what a waste...
I HAVE BEEN TRYING TO CANCEL MY PHONE SERVICE AND JUST KEEP MY INTERNET FOR WEEKS. tHEY HAVE KEPT MY PHONE SERVICE AND INCREASED THE COST OF MY INTERNET from $20 per month to $45 per month. I spent 4 hours today trying to talk to someone who could help. I have been told a supervisor would call me next week as all their lines are busy.
There is no button to click on that tells Verizon that I do not have an access code.
Verizon has absolutely horrible customer service. That corporation really does not want to speak to any customer, nor give authentic support. Verizon just wants to sell you a product. Verizon is worthless. The only reason Verizon is in business at all is that they have no real competition. Broadstripe does not answer phones either. Comcast does not have a good reputation either. ATand T is just like Verizon - no real customer service. Corporations are building a "firewall" around themselves to keep themselves away from customers except to take your money. Life is becoming very frustrating because of the "greed" policies of Verizon and AT and T.
You are not publishing white pages for residences. You said it was available on Web site. All you are doing is selling your services not providing service to current customers. I still cannot find a local phone number despite numerous Verizon Google searches. So much for service!
verizon technician was horible and his name was brandon the services that he gave was pathetic ....atlast i spoke to a hp technician his name was darren and he could resolve my issue ..... hp is good because it has technician like darren.... hp rocks.. verizon sucks..
I am a tech for HP and I spoke with a technician Brandon who helped an HP customer reestablish their wireless connection. He was very helpful and resolved the issue quickly. I was thankful to have such a knowledgable person on the other line. Verizon is better for having Brandon.
